Role Description Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today. Reporting to the SVP, Professional Services, the SAE Churn Prevention drives the renewal of our maintenance, subscription, and SaaS contracts across the designated region, with influence on global retention outcomes. Works with teams to develop and implement renewal policies, procedures and customer-facing activities. Partners with Maintenance Directors and Managers to ensure professional and courteous maintenance delivery for our customers. Works with executive-level management to develop renewal plans, targets, and quotas, and influences resource prioritization to maximize retention outcomes. Key Responsibilities - Lead renewal efforts across the designated region, with impact on global retention outcomes. - Own strategic maintenance, SaaS, and subscription renewal bookings and revenue while increasing Gross Rate of Retention (GRR). - Deploy Specialized Renewal "SWAT" Teams: - Coordinate proactive system health checks, configuration tune-ups, and process optimization for accounts with upcoming renewals to ensure platforms run at peak efficiency before contract discussions. - Manage Executive Sponsorship Programs: - Pair internal senior leaders with executive counterparts at strategic accounts to elevate relationships, unblock escalations, and align long-term business goals. - Conduct Value Realization Reviews: - Shift from reactive support to proactive value realization by explicitly measuring client performance against original business success criteria during Quarterly Business Reviews. - Leverage Customer Success Telemetry: - Monitor real-time user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving. - Drive Continuous Enablement and Training: - Mitigate the impact of client staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and "train-the-trainer" sessions to sustain product adoption. - Be a strategic and operational leader. - Develop and champion key processes for renewals teams, monthly reporting, and annual planning. - Drive renewals process to increase on-time and overall renewal rates across all Tungsten Automation Corporation lines of business. - Coordinate with other departments and serve as a liaison with sales, finance, order administration and order fulfillment. - Participate in various operational and leadership meetings representing Global Renewals. - Schedule and conduct conference calls with customers as needed. - Execute strategic and tactical business plans. - Ensure renewal efforts align with company strategic goals. - Provide leadership on key internal projects and initiatives to support a continually improving, changing and rapidly growing business. - Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards. Company Description Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

• Establishing and building key stakeholder relationships inside and outside the customers’ laboratory, their wider health system, and leverage them to drive growth. • Providing end to end diagnostics solutions to large, complex enterprise accounts with a focus on retention, penetration, and growth to generate profitable and sustainable activity that exceeds customers’ expectations. • Leading an internal cross-functional team to execute a strategic account plan for each enterprise customer; coordinating activities across entire customer & healthcare network to maximize growth and customer outcomes. • Responsible for overall strategic account management planning, including uncovering a large complex organization's long-term strategic plan and converting this to a winning solution for the customer; oversee detailed account planning and sales forecasting; negotiate contracts and all pricing resulting in long-term commitments. • Providing organizational leadership, commercial development of teams and individuals through coaching and mentoring.

• Drive sales by securing commitments for recommendations from Healthcare Professionals in Outpatient offices • Create and maintain relationships within these offices to effectively elevate the importance of nutrition by providing win-win solutions for using Abbott products • Hold customers accountable and ensure compliance • Work closely with District Manager and cross-functional / interdisciplinary teams to execute the sales direction • Identify customer needs and deliver on sales opportunities accordingly

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries. • Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking. • Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty. • Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle. • Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications. • Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades. • Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.