• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

Role Description Vicivision America is seeking a Senior Applications & Field Service Engineer to serve as the technical expert for our advanced metrology solutions. This is an ideal opportunity for an experienced manufacturing professional who enjoys solving complex engineering challenges, working directly with leading manufacturers, and helping customers implement world-class inspection technologies. This is a remote position with a preferred home base in Eastern Tennessee, North Carolina, South Carolina, or Georgia. The role requires 50–75% travel primarily within the Eastern United States, with occasional international travel. Team members also travel to our Scottsdale, Arizona headquarters approximately twice per year. Reports to: General Manager What You'll Do - Provide technical expertise and application support for advanced metrology systems. - Install, calibrate, commission, and troubleshoot hardware and software at customer facilities. - Evaluate manufacturing processes and recommend optimized inspection solutions. - Deliver customer training on equipment, software, and best practices. - Support technical sales activities, demonstrations, and trade shows. - Partner with Engineering to improve products based on customer feedback. - Build trusted relationships with manufacturing, quality, and engineering teams. Qualifications - U.S. Citizen and current U.S. resident with a current U.S. passport. - Associate degree in Engineering Technology, Mechanical Engineering, Manufacturing Engineering, or a related technical field (Bachelor’s degree preferred). - 7+ years of experience in manufacturing, quality, metrology, or applications engineering. - Strong knowledge of: - GD&T (ASME Y14.5) - Precision metrology and inspection systems - Manufacturing processes and quality systems - CAD drawings and engineering documentation - Troubleshooting electro-mechanical equipment and software - Excellent communication and customer-facing skills. - Ability to travel 50–75%, primarily throughout the Eastern U.S. - Valid driver’s license and ability to pass a background check and drug screening. Requirements - Experience with one or more of the following is highly desirable: - PC-DMIS, Calypso, MODUS, PolyWorks, MetLogix or similar metrology software - Equipment service in CMMs and CNC machining environments - Optical metrology, laser scanning, or vision inspection systems - Industrial automation, robotics, or PLCs - Six Sigma or Quality Engineering - Capital equipment installation and support - Previous Applications Engineer, Field Service Engineer, Manufacturing Engineer, Quality Engineer, or Metrology Engineer experience Benefits - Competitive compensation - Profit Sharing - 401(k) with up to 6% company match - Medical, dental, and health insurance - Paid Time Off - Professional development and technical training - Company laptop and mobile phone - Career growth opportunities - The opportunity to work with cutting-edge metrology technology and leading manufacturers across multiple industries

Role Description To support our growing business across the breadth of our portfolio, we are looking for a self-motivated hands-on Field Service Engineer with proven Electro/Mechanical troubleshooting abilities, ideally to be based in or around Phoenix, Arizona covering the Southwest area. Working remotely, you will be enthusiastic, committed and ready to take responsibility for coordinating and managing your own time to ensure emergency/preventive maintenance service calls are prioritized and followed through to completion. Excellent customer facing skills are required. While the primary area served by this new position will be the West Coast region, successful candidates will be expected to travel on occasion to cover for our other regions across the US. Candidates should anticipate on average, about 50% overnight travel. On occasion this role may need to provide coverage for more extended periods in other US territories. Proximity to a major airport will be considered a plus. International travel will be required for training purposes. This vacancy presents an opportunity to provide on-site support for an exciting range of new products and will therefore best suit candidates seeking varied, challenging and stimulating work experience. Key Responsibilities - Scheduling and performing territory service work such as on-site installation and preventative maintenance. - Performing emergency service (territory) repair visits. - Providing remote telephone assistance. - Being available to travel at short notice in order to support other Field Service Engineers when needed. - Timely completion of all required documentation. - Communicating any product quality issues to the appropriate persons. - Working closely with Territory Sales personnel and Field Applications Specialists. - Responsible for account management, ensuring a high degree of customer satisfaction. - Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables. Qualifications - Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors. - Previous experience of working with Liquid Handling products would be advantageous. - Strong customer focus. - Excellent communication skills and a proactive approach to workload. - Education equivalent of at least an associate’s degree or previous experience in an engineering discipline. - Highly organized with excellent follow-up skills. - Self-motivated, team player. - Ability to travel on short notice. - Valid Passport. Benefits - Competitive salary package with a comprehensive, valued benefits package. - Working with talented professionals in a motivated and driven team. - Commitment to diversity and inclusivity.

Role Description The primary role of the Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem. - Assist T2 Sales and Sales Engineers with technical requirements and hardware implementation plans for PARCS installations. - Develop and oversee test plans to confirm hardware and software performance in accordance with contractual obligations. - Document test results and perform required onsite installation, commissioning, and relevant service tasks. - Develop and maintain support documentation and training for effective knowledge transfer regarding T2 PARCS products. Essential Position Functions: - Service and support of existing customers, including troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions, and customer relationship management. - Travel over a multi-state area, primarily within Indiana, Kentucky, Illinois, and Michigan, with occasional trips to Wisconsin and Michigan. - Configure solutions for staging and acceptance testing; assist in project solution testing and customer approval. - Work closely with Sales Engineers and Project Managers to understand all project deliverables and system designs. - Provide onsite hardware installation and support, inspecting on-site activities of 3rd parties and providing guidance based on solution knowledge. - Provide high-quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware. - Develop and maintain documentation for installation and support of T2 PARCS software and hardware. - Obtain and maintain expertise in T2 PARCS software and supported hardware; research and evaluate competitive solutions. - Maintain information technology skills, including familiarity with computer hardware, operating systems, databases, scripts, firewalls, and networking. - Maintain a professional appearance and demeanor when working with customers and partners. Note: The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Qualifications - 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry. - Experience in software/firmware environment preferred. Requirements - Extensive knowledge of T2’s software products, services, and processes. - Extensive knowledge of various operating systems and software products (e.g., word processors, spreadsheet programs). - Strong time management skills. - Knowledge of the parking industry. - Ability to work well in a cross-functional environment. - Ability to push self to constantly improve. - Ability to maintain a positive attitude and enthusiasm. - Ability to read, analyze, and interpret financial reports, business, professional, and technical documents. - Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff. - Ability to calculate figures and amounts such as discounts and percentages. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. - Ability to prioritize tasks and tactfully negotiate priority with end users. - Ability to work under deadline pressure and extra hours if needed. - Ability to work independently as well as part of a team. Company Description T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.