SPT Labtech

Role Description To support our growing business across the breadth of our portfolio, we are looking for a self-motivated hands-on Field Service Engineer with proven Electro/Mechanical troubleshooting abilities, ideally to be based in or around Baltimore, Maryland, covering the Mid-Atlantic area. Working remotely, you will be enthusiastic, committed and ready to take responsibility for coordinating and managing your own time to ensure emergency/preventive maintenance service calls are prioritised and followed through to completion. Excellent customer facing skills are required. While the primary area served by this new position will be the Mid-Atlantic area, successful candidates will be expected to travel on occasion to cover for our other regions across the US. Candidates should anticipate on average, about 50% overnight travel. On occasion this role may need to provide coverage for more extended periods in other US territories. Close proximity to a major airport will be considered a plus. International travel will be required for training purposes. This vacancy presents an opportunity to provide on-site support for an exciting range of new products and will therefore best suit candidates seeking a varied, challenging and stimulating work experience. Key Responsibilities - Scheduling and performing territory service work such as on-site installation and preventative maintenance. - Performing emergency service (territory) repair visits. - Providing remote telephone assistance. - Being available to travel at short notice in order to support other Field Service Engineers when needed. - Timely completion of all required documentation. - Communicating any product quality issues to the appropriate persons. - Working closely with Territory Sales personnel and Field Applications Specialists. - Responsible for account management, ensuring a high degree of customer satisfaction. - Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables. Qualifications - Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors. - Previous experience of working with Liquid Handling products would be advantageous. - Strong customer focus. - Excellent communication skills and a proactive approach to workload. - Education equivalent of at least an Associates degree or previous experience in an engineering discipline. - Highly organised with excellent follow-up skills. - Self-motivated, team player. - Ability to travel on short notice. - Valid Passport. Benefits - Competitive salary package with a comprehensive, valued benefits package. - Working with talented professionals in a motivated and driven team. - Commitment to diversity and inclusivity. - Full product training for the successful candidate which will take place in the US and at our headquarters in Cambridge, UK.

• Performing field service work such as on-site installation, preventative maintenance and repair work • Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery • Being available to travel at short notice in order to support other Field Service Engineers when needed • Timely completion of all required documentation • Communicating any product quality issues to the appropriate persons • Working closely with the Sales team and the Field Applications Specialists • Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact

We have an exciting opportunity for a Field Applications Scientist, ideally to be based in the Midwest/South at SPT Labtech. You will be part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.  About us: Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab. Want to be part of a team that’s making a difference to human health? About the role: We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout the Midwest/South USA, with occasional travel to the East USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities. The FAS responsibilities will include, but are not limited to: Pre-Sales - Organize and run product demonstrations on all SPT Labtech liquid handlers. Subject Matter and Instrument Expertise - Maintain a high-level operational knowledge of our liquid handling products. - Maintain high level of subject matter knowledge in relevant application areas. - Provide on-going subject matter expertise support to FAS and Territory Management teams. Training and Support - Arrange and provide applications-based training to new and existing users of all SPT Labtech and Apricot liquid handling instruments. - Provide on-going remote and in-person applications support to end-users. - Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations. Internal Support - Contribute to conference strategy and attend conferences. - Maintain Salesforce recordkeeping. Marketing - Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters - Participate in strategic collaborations to regularly deliver scientific content for marketing. - Collect customer feedback (product development, software, etc). - Maintain positive customer relationships. - Mentor and provide guidance to Associate FAS, as needed. Skills & Attributes - MSc with at least five years’ practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment. - Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered) - Experience with workflow optimization in genomics, drug discovery, and structural biology. - Good understanding of genomics, drug discovery, and structural biology. - Practical experience with genomics/molecular biology is desirable. - Ability and willingness to travel extensively (up to 75%), including internationally. - Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour. - Previous experience in field applications, teaching, marketing or customer service a plus. - Leadership ability with a demonstrated record of mentorship. - Ability to work efficiently and both independently and within a team structure. - Ability to work toward corporate goals. - Excellent presentation and training skills. Our commitment to you: You will be collaborating with talented professionals in a motivated and driven team. We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date Resume and be a part of our journey to reshape the future of science.

We have an exciting opportunity for a Field Applications Scientist, ideally to be based in the Midwest/South at SPT Labtech. You will be part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.  About us: Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab. Want to be part of a team that’s making a difference to human health? About the role: We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout the Midwest/South USA, with occasional travel to the East USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities. The FAS responsibilities will include, but are not limited to: Pre-Sales - Organize and run product demonstrations on all SPT Labtech liquid handlers. Subject Matter and Instrument Expertise - Maintain a high-level operational knowledge of our liquid handling products. - Maintain high level of subject matter knowledge in relevant application areas. - Provide on-going subject matter expertise support to FAS and Territory Management teams. Training and Support - Arrange and provide applications-based training to new and existing users of all SPT Labtech and Apricot liquid handling instruments. - Provide on-going remote and in-person applications support to end-users. - Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations. Internal Support - Contribute to conference strategy and attend conferences. - Maintain Salesforce recordkeeping. Marketing - Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters - Participate in strategic collaborations to regularly deliver scientific content for marketing. - Collect customer feedback (product development, software, etc). - Maintain positive customer relationships. - Mentor and provide guidance to Associate FAS, as needed. Skills & Attributes - MSc with at least five years’ practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment. - Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered) - Experience with workflow optimization in genomics, drug discovery, and structural biology. - Good understanding of genomics, drug discovery, and structural biology. - Practical experience with genomics/molecular biology is desirable. - Ability and willingness to travel extensively (up to 75%), including internationally. - Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour. - Previous experience in field applications, teaching, marketing or customer service a plus. - Leadership ability with a demonstrated record of mentorship. - Ability to work efficiently and both independently and within a team structure. - Ability to work toward corporate goals. - Excellent presentation and training skills. Our commitment to you: You will be collaborating with talented professionals in a motivated and driven team. We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date Resume and be a part of our journey to reshape the future of science.

We have an exciting opportunity for a Field Applications Scientist, ideally to be based in the Midwest/South at SPT Labtech. You will be part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.  About us: Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab. Want to be part of a team that’s making a difference to human health? About the role: We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout the Midwest/South USA, with occasional travel to the East USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities. The FAS responsibilities will include, but are not limited to: Pre-Sales - Organize and run product demonstrations on all SPT Labtech liquid handlers. Subject Matter and Instrument Expertise - Maintain a high-level operational knowledge of our liquid handling products. - Maintain high level of subject matter knowledge in relevant application areas. - Provide on-going subject matter expertise support to FAS and Territory Management teams. Training and Support - Arrange and provide applications-based training to new and existing users of all SPT Labtech and Apricot liquid handling instruments. - Provide on-going remote and in-person applications support to end-users. - Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations. Internal Support - Contribute to conference strategy and attend conferences. - Maintain Salesforce recordkeeping. Marketing - Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters - Participate in strategic collaborations to regularly deliver scientific content for marketing. - Collect customer feedback (product development, software, etc). - Maintain positive customer relationships. - Mentor and provide guidance to Associate FAS, as needed. Skills & Attributes - MSc with at least five years’ practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment. - Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered) - Experience with workflow optimization in genomics, drug discovery, and structural biology. - Good understanding of genomics, drug discovery, and structural biology. - Practical experience with genomics/molecular biology is desirable. - Ability and willingness to travel extensively (up to 75%), including internationally. - Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour. - Previous experience in field applications, teaching, marketing or customer service a plus. - Leadership ability with a demonstrated record of mentorship. - Ability to work efficiently and both independently and within a team structure. - Ability to work toward corporate goals. - Excellent presentation and training skills. Our commitment to you: You will be collaborating with talented professionals in a motivated and driven team. We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date Resume and be a part of our journey to reshape the future of science.

We have an exciting opportunity for a Field Applications Scientist, ideally to be based in the Midwest/South at SPT Labtech. You will be part of the global FAS team which serves as the key interface between the sales team, Marketing and end-users and will provide expert-level support for our liquid handling suite of products.  About us: Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For over two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab. Want to be part of a team that’s making a difference to human health? About the role: We are looking for a personable, well-organized scientist with a strong background in at least one, and interest in all of the applications in which our instruments are used. The role will require significant travel throughout the Midwest/South USA, with occasional travel to the East USA and our UK headquarters. The role requires working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules, but as our FAS team are home-based, there will be flexibility in scheduling appointments with customers and colleagues, allowing for a balance in work and personal responsibilities. The FAS responsibilities will include, but are not limited to: Pre-Sales - Organize and run product demonstrations on all SPT Labtech liquid handlers. Subject Matter and Instrument Expertise - Maintain a high-level operational knowledge of our liquid handling products. - Maintain high level of subject matter knowledge in relevant application areas. - Provide on-going subject matter expertise support to FAS and Territory Management teams. Training and Support - Arrange and provide applications-based training to new and existing users of all SPT Labtech and Apricot liquid handling instruments. - Provide on-going remote and in-person applications support to end-users. - Develop, modify, and enhance advanced liquid handling and automation protocols to optimize client operations. Internal Support - Contribute to conference strategy and attend conferences. - Maintain Salesforce recordkeeping. Marketing - Seek and deliver a targeted amount of marketing content in the form of customer-driven applications notes, webinars, and conference-presentations, including posters - Participate in strategic collaborations to regularly deliver scientific content for marketing. - Collect customer feedback (product development, software, etc). - Maintain positive customer relationships. - Mentor and provide guidance to Associate FAS, as needed. Skills & Attributes - MSc with at least five years’ practical experience or a PhD and at least two years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment. - Working knowledge of NGS methods used in research, with experience using liquid handling and automation being preferable (HTS, Assay Development, or molecular or structural biology backgrounds will also be considered) - Experience with workflow optimization in genomics, drug discovery, and structural biology. - Good understanding of genomics, drug discovery, and structural biology. - Practical experience with genomics/molecular biology is desirable. - Ability and willingness to travel extensively (up to 75%), including internationally. - Amiable personality; excellent organizational, analytical, troubleshooting, record-keeping, and communication skills; professional demeanour. - Previous experience in field applications, teaching, marketing or customer service a plus. - Leadership ability with a demonstrated record of mentorship. - Ability to work efficiently and both independently and within a team structure. - Ability to work toward corporate goals. - Excellent presentation and training skills. Our commitment to you: You will be collaborating with talented professionals in a motivated and driven team. We offer a competitive salary package, performance-related bonus and comprehensive, valued benefits, including private medical insurance. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up-to-date Resume and be a part of our journey to reshape the future of science.

• You'll be based in and covering the Southern California region and have overall responsibility and oversight for the sales success of our liquid handling product range. • You'll be a highly organized, proactive Sales Manager with a strong Life Sciences background and solid knowledge of the lab automation/liquid handling product market. • Leveraging our customer database to drive a focused US sales strategy, with clear, measurable objectives and execution plans. • Organizing work time according to the priorities defined to achieve own goals and those defined by the company. • Ensuring the development and follow-up of all opportunities by being able to build a balance between different product lines to sell and to manage an efficient sales collaboration with product specialists. • Building a consultative relationship and becoming a trusted advisor with our customers by a structured commercial approach based above all on the accumulation of information to propose the most adequate solution for their business. • Knowing how to position SPT solutions in relation to end-user’s workflows and explaining above all the benefits of the proposed solutions by using all the available communication tools (website, brochure, slide deck, application notes, videos,). • Ensuring that application knowledge is maintained at an optimal level by relying on the support functions (training, binomial tour, e-learning).

• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

• You’ll work closely with an experienced Sales Manager, taking ownership of a well-established Sample Management product portfolio while helping to drive its continued growth. • Knowing how to present the company, its history, its culture, its strategy, and all associated skills. • Leveraging our customer database to drive a focused East Coast US strategy, with clear, measurable objectives and execution plans. • Organizing work time according to the priorities defined to achieve own goals and those defined by the company. • Respecting and knowing how to implement the priorities of the company (products/strategy) and those markets covered. • Ensuring the development and follow-up of all opportunities by being able to build a balance between different product lines to sell and to manage an efficient sales collaboration with product specialists. • Building a consultative relationship and becoming a trusted advisor with our customers by a structured commercial approach based above all on the accumulation of information to propose the most adequate solution for their business. • Knowing how to position SPT solutions in relation to end-user’s workflows and explaining above all the benefits of the proposed solutions by using all the available communication tools (website, brochure, slide deck, application notes, videos,). • Having a perfect command of the products and services programs and knowing how to propose a global solution by cross selling our product range. • Ensuring that application knowledge is maintained at an optimal level by relying on the support functions (training, binomial tour, e-learning). • Being responsible for CRM data and management.