NewRocket logo
NewRocket

We deliver meaningful experiences and extraordinary results with ServiceNow

Senior Business Process Consultant – ITAM, HAM, SAM

Business OperationsBusiness OperationsFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Postgraduate Degree5 yrs expEnglishServiceNow

Job Description

Senior Business Process Consultant – ITAM, HAM, SAM

NewRocket

• Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios. • Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices. • Serve as a senior advisor to executive stakeholders on business transformation and change management. • Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance. • Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies. • Contribute to the development and standardization of business process methodologies, playbooks, and frameworks. • Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences). • Identify and mitigate business and delivery risks early in the engagement lifecycle. • Lead special projects across Delivery and Innovation teams to mature our delivery capability. • Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.

Job Requirements

  • 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
  • Mastery of business process architecture principles and service design for ServiceNow
  • Ability to operate strategically while remaining hands-on when needed
  • Executive-level communication and stakeholder management skills
  • Exceptional leadership and team development skills across distributed, global teams
  • Skilled in navigating ambiguity and leading change through influence
  • Deep understanding of value realization and outcome mapping
  • Experience aligning business and IT goals in complex enterprise environments
  • Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams.
  • A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.

Benefits

  • Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
  • Work with leading global organizations on high-impact ITAM transformations.
  • Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solutions.
  • Enjoy a flexible, remote-first culture built on trust, learning, and innovation.

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