• Develop the multi-year tools and product alignment strategy and annual operating plan for Operations, aligned to enterprise priorities, and communicate the highest-impact outcomes to executive leadership • Lead large, cross-functional programs from design through delivery, including program structure, engagement mechanics, communications, and change management • Drive rationalization and consolidation of the operations and go-to-market tool stack, tracking financial savings and the reduction in tool count • Define and map the enterprise business process architecture, including detailed Level 3 and Level 4 processes, and establish the supporting taxonomy, standards, and governance • Establish the unified account data strategy and a single customer view across brands • Advance an AI-forward, standardized set of go-to-market tools and processes, and build adoption and excitement across the organization • Establish executive alignment and a consistent operating and communication cadence across Operations • Partner across functional operations leaders, systems and data teams, product partners, and central shared services to sequence initiatives with clear ownership and accountability • Build performance visibility for the portfolio of programs, including savings, adoption, and delivery milestones

• Provide strategic guidance on success management and future talent management initiatives across the enterprise. • Partner with senior leaders and HR teams to understand needs and shape recommendations. • Support the refinement and alignment of enterprise succession management practices and tools. • Synthesize insights and trends to inform decisions and future planning. • Ensure succession management and future talent projects connect effectively to broader enterprise and HR initiatives. • Lead and support large-scale, cross-functional succession management process and technology enhancements. • Build clear project plans, timelines, risks, and resource requirements. • Manage stakeholder engagement and decision-making across functions. • Coordinate with communications, legal, and HR partners to ensure readiness. • Oversee vendor coordination and performance where applicable. • Partner with Digital Technology on Workday and other talent platforms. • Translate process needs into system functionality and improvements. • Support system testing, validation, and rollout of enhancements. • Promote data quality and reporting accuracy across talent systems. • Develop change and communication plans for succession management rollout and future talent initiatives. • Ensure HR teams and leaders receive training and enablement materials. • Assess readiness and identify adoption risks or barriers. • Recommend solutions to support consistent and sustained use of new practices. • Serve as the subject matter expert for enterprise succession practices. • Provide guidance on succession expectations, lifecycle steps, and best practices. • Support integration of succession practices with broader talent processes. • Offer insights on leadership pipeline needs and talent movement trends. • Recommend enhancements based on industry developments and organizational priorities.

• Lead commercial deal strategy for complex enterprise opportunities across capital equipment, service, software, consumables, and portfolio-based customer agreements. • Structure end-to-end deals that align customer needs, pricing strategy, risk considerations, implementation requirements, and long-term business objectives. • Partner with Sales Representatives, Strategic Accounts, and Commercial Leadership to shape deal architecture, bundling strategy, terms, approvals, and negotiation approach. • Support agreements involving Master Service Agreements, enterprise contracts, software subscriptions, service attachments, multi-site arrangements, and capital purchase structures. • Bring discipline and consistency to how strategic opportunities are reviewed, escalated, approved, and closed across the region.

Role Description UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. La Convention Internationale relative aux droits de l'enfant (CDE) est le socle juridique international qui garantit à chaque enfant le droit d'être protégé contre toutes les formes de violence, de maltraitance, de négligence et d'exploitation. Pour atteindre les cibles des ODD en matière de protection de l'enfant et garantir que « personne ne soit laissé de côté », les résultats de l’impact 3 et 4 du Plan stratégique de l'UNICEF 2026-2029 visent : - 100 millions d’enfants en moins dans la pauvreté multidimensionnelle d’ici 2029. - 350 millions d’enfants protégés contre la violence d’ici 2029. Conformément à la CDE, les pays ont l’obligation de prendre des mesures pour garantir que les enfants soient protégés et pris en charge par un personnel qualifié. Le corps de travail des services sociaux joue un rôle central dans le soutien aux enfants et à leurs familles. Pour répondre à ces enjeux, il est impératif de doter le pays d'une stratégie nationale de renforcement du corps de travail des services sociaux, visant à professionnaliser, structurer et renforcer ce corps de travail. Qualifications - Un diplôme minimum de Master en travail social, sciences humaines, sciences sociales, politiques publiques ou équivalent. - Expérience de 10 ans minimum dans le domaine du travail social et de la réforme des services publics. - Avoir une expérience à un niveau senior en travail social notamment en lien avec le secteur de la protection de l’enfant et/ou la protection sociale. - Expérience confirmée dans l'élaboration de documents stratégiques nationaux. - Excellente connaissance du contexte de la protection de l’enfant et/ou de la protection sociale au Burundi (ou pays similaire). - Aisance confirmée dans la préparation et la facilitation de réunions de coordination ou d'ateliers techniques. - Excellentes capacités d'analyse, de synthèse et de rédaction de rapports et de documents stratégiques de haute qualité. Requirements - Incarner les valeurs fondamentales et les standards éthiques des Nations Unies dans l'exercice de ses fonctions. - Respecter le chronogramme de la consultance et les échéances convenues pour chaque livrable. - Faire preuve de résilience et d'adaptabilité face aux éventuels délais de réponse des acteurs et partenaires de terrain. - Manifester un esprit d'initiative, proposer des solutions et faciliter activement la mise en relation avec toutes parties prenantes. - Capacité démontrée à travailler en synergie au sein d'une équipe tout en sachant mener des tâches de manière indépendante et proactive. Benefits - Nous offrons à notre personnel des opportunités diverses de développement professionnel et personnel. - Un environnement de travail inclusif et diversifié. - Un package de compensation et de bénéfices attractif. Company Description UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged. - UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. - UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF.