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Executive Director – Program Management, Enterprise Customer Delivery
Location
United Kingdom
Posted
23 hours ago
Salary
0
Seniority
Lead
Job Description
Executive Director – Program Management, Enterprise Customer Delivery
NBCUniversal
• Owns end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions. • Serves as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes. • Ensures successful onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, SecurityEdge/Cybersecurity offerings, and emerging edge/cloud capabilities. • Drives standardization of implementation playbooks while maintaining flexibility for bespoke and highly customized enterprise deployments. • Elevates the delivery experience for Comcast Business’ top enterprise accounts through proactive communication, executive engagement, and white-glove service models. • Acts as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution. • Partners closely with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise customer needs and company growth priorities. • Provides executive-level visibility into program health, risks, and performance metrics to senior leadership. • Leads, develops, and scales a high-performing program management organization, including senior leaders and specialized delivery teams. • Defines and evolves program management processes, tools, and governance models to support a dynamic and rapidly growing enterprise business. • Maintains strong awareness of industry trends across enterprise networking, cloud, cybersecurity, and managed services to inform delivery strategy and innovation.
Job Requirements
- Strong experience leading large, complex enterprise delivery programs (multi-site, multi-product environments)
- Proven ability to coordinate across Sales, Engineering, and Operations to deliver projects end-to-end
- Deep understanding of enterprise networking, SD-WAN, connectivity, and/or cybersecurity solutions
- Adaptable and show a track record of implementing and delivering programs and projects on time, managing risks, and ensuring high customer satisfaction
- Strong stakeholder management and executive communication skills, both internally and with customers
- Experience leading and developing high-performing program management teams
- Ability to build processes, governance, and scalable delivery models for complex programs
- Commercial awareness with a focus on protecting revenue and improving customer retention
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality
- help support you physically, financially and emotionally through the big milestones and in your everyday life
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• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty. • Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle. • Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track. • Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity. • Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards. • Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction. • Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers. • All employees are expected to maintain and contribute to the QMS.
Financial Consultant Manager
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