• Own the strategy and growth of FishStrong.com • Manage the Shopify storefront performance and growth • Improve conversion rates and customer satisfaction • Optimize CRM and lifecycle marketing strategies

• Manage the e-commerce communication calendar, ensuring the planning, execution and monitoring of campaigns. • Serve as the main interface between E-commerce, Marketing, CRM, Content, Design and other partner teams to ensure actions are executed on schedule. • Prepare and follow up on campaign briefs, aligning business objectives, target audience, strategy and deliverables. • Ensure content is published and updated on the website, guaranteeing quality, consistency and adherence to the commercial calendar. • Monitor and analyze campaign results, tracking metrics such as traffic, engagement, conversion rate, revenue, average session duration and other digital performance KPIs. • Produce daily brand performance reports, consolidating metrics and generating insights for continuous optimization. • Identify opportunities to improve communication and the customer journey, proposing data-driven actions. • Act with a strong sense of ownership, ensuring excellence in execution and alignment across all involved teams.

• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams • Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery • Process and issue invoices against Purchase Orders, staying on top of month-end deadlines • Help set up logistics and systems for new wholesale partners coming on board • Keep the Operations Handbook current as processes evolve • Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects • Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations • Track order fulfilment against agreed KPIs for online orders • Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed • Coordinate product dispatches for influencers, retail samples, and PR • Manage work orders for both new and existing SKUs • Support the broader product lifecycle process from launch through to discontinuation

Role Description Buscamos un/a experto en atención al cliente online dinámico/a y centrado/a en las personas para liderar nuestros esfuerzos de atención al cliente y hacer crecer la presencia de nuestra marca online. - Actuar como principal punto de contacto para las consultas de clientes a través de correo electrónico, chat y plataformas sociales. - Crear sistemas de soporte escalables (por ejemplo, mesa de ayuda, preguntas frecuentes, respuestas automáticas) para garantizar un servicio rápido y útil. - Registrar y reportar comentarios de clientes, reclamaciones y métricas de satisfacción para impulsar mejoras en productos y servicios. - Desarrollar estrategias de fidelización y retención mediante contacto proactivo con los clientes y resolución de problemas. - Colaborar con los equipos de operaciones y logística para resolver incidencias con pedidos y mejorar la experiencia postcompra. Qualifications - Inglés fluido - Sólidas habilidades de comunicación escrita y oral - Eficiencia y capacidad de respuesta ágil Company Description En Natulim mejoramos los productos clásicos de limpieza. Hacemos productos sin residuos, prácticos de utilizar y con ingredientes buenos para la piel y el planeta. Nuestro producto estrella es un detergente para la ropa en un formato de tiras biodegradables que se disuelven en la lavadora.