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Operations Coordinator – FMCG E-Commerce
Location
Philippines
Posted
6 days ago
Salary
$1.6K - $1.8K / month
Seniority
Senior
Job Description
Operations Coordinator – FMCG E-Commerce
Pear Tree.
• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams • Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery • Process and issue invoices against Purchase Orders, staying on top of month-end deadlines • Help set up logistics and systems for new wholesale partners coming on board • Keep the Operations Handbook current as processes evolve • Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects • Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations • Track order fulfilment against agreed KPIs for online orders • Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed • Coordinate product dispatches for influencers, retail samples, and PR • Manage work orders for both new and existing SKUs • Support the broader product lifecycle process from launch through to discontinuation
Job Requirements
- Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment
- Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
- Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate
- Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
- Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
- Experience with Cin7 is a strong plus
- Experience with EDI ordering is a strong plus
- Excellent communication skills and a track record of managing relationships across stakeholders
- Sharp organisational instincts, with the flexibility to reprioritise when things shift
- Self-motivated and disciplined, equally comfortable working solo or as part of a team
- A commercial, results-driven mindset
- Comfortable operating at pace, without losing attention to detail
- A collaborative, can-do attitude
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