• Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks • Build the Voice of Customer engine by synthesizing feedback into clear insights for improvements • Create a scalable enablement program that accelerates customer success • Define the end-to-end experience for white-label partners and enterprise accounts • Track program health using indicators to improve operations • Flag feature gaps and service readiness risks, writing playbooks and runbooks for consistency

Role Description EPA Images, a global provider of visual news content, is looking for a Senior Sales Manager to drive our growth across North America. This is a high-impact commercial role focused on selling EPA's premium visual content services to leading news media organizations and expanding our business into new, non-traditional markets across the US and Canada. Working independently, you will collaborate closely with our international Marketing & Sales team and report directly to the Chief Commercial Officer in Germany. Key Responsibilities - Grow and manage EPA’s client portfolio in North America, with a focus on major news organizations. - Build and maintain senior-level relationships with editors, key decision-makers and budget holders in newsrooms and media companies. - Develop new business opportunities across news media, broadcasters, magazine & book publishers, NGOs, corporations, and public institutions. - Sell EPA’s core services, including our news photo and video feeds, as well as our on-demand production and other services. - Visit clients and represent EPA Images at major industry events and conferences. - Work with the editorial and marketing teams to build tailored client solutions. Qualifications - 10+ years of sales or business development experience in news media, digital content, or visual licensing, ideally within a photo agency, news wire, or stock imagery environment. - A strong network of contacts within news media executives, photo editors, and content buyers. - Demonstrated experience in negotiating content licensing agreements, subscriptions, and commercial partnerships. - Ability to work independently within a global, cross-cultural organization. - Exceptional communication, presentation, and relationship-building skills. - Native English language. French would be a bonus. - US work permit. Benefits - A senior commercial role at a highly respected, global leader in journalism and visual media. - A competitive base salary supplemented by an attractive, performance-driven commission structure. - A comprehensive US employment benefits package, including health insurance, a 401(k) plan, and a generous vacation allowance. - Collaborative support from an experienced, international team.

Role Description The Revenue Cycle Manager is responsible for all duties listed below. The position requires coordination with clients, executive staff and RCM staff for the revenue cycle management performance reporting. Essential Functions - Lead and Supervise Revenue Cycle Staff: - Provide day‑to‑day leadership, coaching, and performance oversight for billing, coding, collections, and reimbursement teams. - Ensure staff adhere to organizational policies, regulatory requirements, and best practices across the full revenue cycle. - Monitor and Report Staff Productivity: - Develop, track, and analyze productivity metrics for all revenue cycle functions. - Prepare regular performance dashboards and present findings and suggestions for improvement to the Director of Revenue Cycle Management and the CEO. - Course correct as necessary with staff between reporting intervals. - Optimize Revenue Cycle Processes: - Identify workflow gaps, bottlenecks, and opportunities for improvement across charge capture, claims submission, payment posting, and denial management. - Implement process enhancements that improve accuracy, reduce days in A/R, and strengthen cash flow. - Ensure Compliance and Quality Standards: - Oversee adherence to payer guidelines, coding standards, and internal quality benchmarks. - Conduct routine audits and provide corrective action plans to maintain accuracy and compliance. - Collaborate with Executive Leadership: - Serve as a key liaison between revenue cycle operations and executive leadership. - Provide strategic insights, trend analysis, and recommendations that support organizational financial goals. Qualifications - Minimum of five years of experience in insurance reimbursement, account collections, coding, and medical terminology. - Significant experience performing and managing billing services for a Federally Qualified Health Center (FQHC). - Advanced proficiency in eClinicalWorks (eCW) with a strong focus on reporting, analytics, and dashboard development. - Excellent customer service skills. - High school diploma or equivalent required. - CPC certification and/or CPB certification preferred. - Previous managerial experience necessary. Competencies - Accountability and Result: Assuming responsibility for successfully completing assignments or tasks; self-imposing excellence standards rather than waiting for others to impose or enforce them. - Client Focus: Anticipating, understanding, and fulfilling customer needs and expectations by providing excellent direct and indirect service. - Coaching: Managing people, process, and/or projects by providing guidance and direction to others in a way that not only accomplishes results but earns/gains respect. - Manages Change: Guiding, directing, and inspiring a continuum of change and transformation initiatives. - Problem Solving: Using problem analysis skills to identify and define issues for resolution and choosing optimum courses of action. - Productivity: Ensuring efficiency requirements are met even in the face of time or resource restrictions. - Quality Focus: Assuring quality standards are met within appropriate specifications by accurately checking process and tasks over time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. - Occasionally required to stand and walk. - Must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is usually moderate. Compensation Salary is commensurate with experience, relevant certification/education, and relevant RCM software proficiency. Benefits - Simple IRA Matching - Health Insurance - Paid Time Off - Paid Holidays - Dental Insurance - Vision Insurance - Life Insurance - Employee Assistance Program - Tuition Reimbursement - Disability insurance - Fitness Program

Role Description We are seeking a reliable and detail-oriented Magento and Shopify Catalog Manager to join our team on a full-time remote basis (40 hours per week, Monday to Friday, 8 hours per day). This role is ideal for someone with strong experience in Magento and Shopify administration, eCommerce catalog management, website operations, data entry and quality assurance. The successful candidate will be responsible for maintaining a smooth customer shopping experience, managing product catalogs, monitoring website functionality, and coordinating website-related tasks in accordance with established company procedures. You will play an important role in ensuring that our online stores operate efficiently and provide an excellent customer experience. Key Responsibilities - Magento & Shopify Website & Catalog Management - Manage and maintain Magento/Shopify-based eCommerce websites. - Update and maintain product catalogs, including: - Product listings - Product descriptions - Pricing - Images - Categories - Product attributes and specifications - Ensure product information is accurate, complete, and customer-friendly. - Monitor stock visibility and merchandising presentation. - New product listing: organizational works for requests of images, texts, translations and other for new products. - Shopping Cart & Checkout Management - Monitor and manage the website shopping cart and checkout process. - Ensure customers can complete purchases smoothly. - Identify and escalate any checkout, payment, or cart-related issues. - Coordinate with developers and relevant teams to resolve issues efficiently. - Checkout process: ensuring customers are able to add the products to the shopping cart and complete the purchase with the payment methods accordingly. - Quality Assurance (QA) - Perform regular website quality assurance checks following established company protocols and procedures. - Test website functionality from the customer’s perspective to ensure a seamless shopping experience. - Monitor: - Product pages - Navigation - Search functionality - Checkout flow - Promotions and discounts - Mobile responsiveness - Website usability - Bug management: reporting of bugs and errors in Magento/Shopify catalog or checkout process to developers with respective follow ups until fixed. - Catalog QA verification: ensuring all products correctly appear on website, with attributes, prices, images, texts and availability corresponding to the stock. - Website Operations & Project Coordination - Coordinate website updates and operational tasks. - Track outstanding issues and ensure timely follow-up. - Work with internal teams, developers, and stakeholders to implement changes and improvements. - Maintain organized reporting and task tracking. - Ensure all work follows company SOPs, processes, and quality standards. - Work organization: creation and organization of tasks in task management system (Trello) with weekly and monthly reports. Qualifications - Experience working with Shopify / Magento / Adobe Commerce (Magento 2 preferred). - Experience managing eCommerce product catalogs. - Strong understanding of the customer shopping experience and online store operations. - Experience with website QA and testing. - Excellent attention to detail and organizational skills. - Ability to manage multiple priorities and follow structured procedures. - Strong communication and problem-solving abilities. - Ability to work independently in a remote environment. Preferred Qualifications - Experience with multi-store or international eCommerce websites. - Basic understanding of SEO, merchandising, and conversion optimization. - Experience coordinating with developers and managing website-related projects. - Familiarity with spreadsheets, reporting tools, and task management systems. How to Apply Please include your Magento and Shopify experience & examples of websites you have managed.