• Provide ongoing support and supervision to CLASS Specialists • Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services • Develop and implement cross-training plan • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team • Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs • Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive a continuous improvement of Teachstone services • Maintain and build an in-depth knowledge of Teachstone’s line of products and services • Achieve and maintain reliability for all CLASS age levels assigned • Support onboarding processes and procedures of CLASS Specialists and contractors • Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients • Coordinate with CLASS Specialists to create and support non-standard training and coaching services • Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts • Work closely with other Professional Services Managers, and other department managers as needed to support service delivery • Deliver Teachstone training programs and services, as needed • Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients • Other duties as needed to support Teachstone as the organization matures

Role Description As our Global Payments Alliances Manager (US/UE/LATAM), you will own the strategy and execution of our most critical partnerships across payment rails, banking partners, USD ramps, and cross-border infrastructure, with a focus on the US and EU ecosystem, while operating across LATAM corridors. This role is highly cross-functional and execution-driven: - Lead RFPs, negotiate commercial terms and SLAs, drive partner integrations, and ensure measurable impact on cost, reliability, scalability, and growth. - Work closely with Product, Engineering, Ops, Treasury, Compliance, Fraud, Legal, and senior leadership. - Operate like a builder: strong judgment, clear prioritization, and high ownership. Qualifications - Experience across the US, EU, and LATAM payments and financial ecosystem. - Strong end-to-end ownership, from inception to delivery. - Strong strategic thinking and business planning skills. - Excellent negotiation skills (pricing, SLAs, incentives, commercial terms). - Proven ability to present and influence leadership and key stakeholders. - Strong prioritization in fast-paced environments. - Strong relationship-building and stakeholder management skills. - Fluent English (written and spoken). - Deep expertise with US/global payments providers (e.g., Bridge, BVNK, and similar) is a plus. Requirements - Own strategic partnerships end-to-end: - Identify, evaluate, and close strategic providers that strengthen Bitso’s global payments stack (US/EU/LATAM). - Develop long-term partner roadmaps aligned with Bitso’s strategic priorities. - Lead commercial negotiations and SLAs: - Negotiate pricing, fee structures, rebates, incentives, and volume tiers. - Secure operational SLAs (settlement times, success rates, uptime, support) and establish escalation paths. - Run RFPs and vendor selection: - Own the end-to-end RFP lifecycle: requirements, scorecards, diligence, selection, and decision memos. - Drive structured vendor comparisons across cost, risk, scalability, compliance, and integration complexity. - Coordinate with Procurement and internal stakeholders to ensure fast, high-quality decision making. - Drive execution across Product, Engineering, and Ops: - Work with Product/Engineering to define integration scope, sequencing, and launch readiness. - Partner with Ops teams to ensure smooth day-to-day performance, incident response, and continuous improvement. - Improve unit economics and operational efficiency: - Own key initiatives that improve cost to move money, time to settle, and reliability. - Build and monitor performance dashboards and KPIs to ensure partnerships deliver results (not just contracts). - Represent Bitso externally: - Serve as a senior representative of Bitso in partner conversations, industry events, and strategic forums. Benefits - Me Time program, including unlimited paid time off. - Remote-first work environment. - Employee Stock Option program. - Zero trading fees through our Bitso Alpha app. - Extended Family Leave Policy: all birthing parents, non-birthing parents, and adopting parents are eligible for a 4-month leave. - Premium health, dental, and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil, and Argentina.

• Drive execution across strategic Capital Markets initiatives, ensuring workstreams remain coordinated, on track, and aligned across multiple teams. • Own operational governance by improving visibility, accountability, prioritization, and execution across diligence, onboarding, loan sales, investor operations, and new product readiness. • Lead cross-functional programs involving Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance to deliver investor-facing initiatives successfully. • Manage investor-impacting operational escalations, identify risks early, remove blockers, and drive timely resolution. • Design and implement scalable operating mechanisms, processes, and governance frameworks that improve organizational efficiency and reduce execution risk. • Partner with leadership to improve operational readiness for new investors, products, partnerships, and strategic business initiatives. • Identify opportunities for automation, AI adoption, and process improvement to increase organizational leverage and reduce manual work. • Develop reporting, metrics, and operating cadences that improve decision-making and provide greater visibility into organizational health.

• Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks • Build the Voice of Customer engine by synthesizing feedback into clear insights for improvements • Create a scalable enablement program that accelerates customer success • Define the end-to-end experience for white-label partners and enterprise accounts • Track program health using indicators to improve operations • Flag feature gaps and service readiness risks, writing playbooks and runbooks for consistency