Race Communications is one of California’s leading telecommunications and fiber technology companies.
Assistant Customer Support Manager
Location
California + 6 moreAll locations: California | Colorado | Florida | Illinois | Nevada | Oregon | Missouri
Posted
2 days ago
Salary
$26 - $30 / hour
Seniority
Senior
Job Description
Assistant Customer Support Manager
Race Communications
• Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance • Reinforce performance expectations, service standards, and departmental goals set by management • Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios • Promote a positive, collaborative, and customer-focused team environment • Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency • Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries • Monitor customer interactions to ensure service quality, consistency, and adherence to standards • Identify opportunities to improve customer support processes and overall service efficiency
Job Requirements
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED required
- Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred
- Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred
- Demonstrated leadership or supervisory experience in a support environment preferred
- Strong understanding of customer service processes, technical troubleshooting, and industry best practices
- Proficiency in customer relationship management (CRM) software
- Ability to manage competing priorities and support a fast-paced technical environment
- Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
- Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language a plus
Benefits
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- A culture built on integrity, mutual respect, and a shared purpose
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