Role Description Como Dynamics 365 Customer Insights Technical Consultant , serás el dueño absoluto de la arquitectura, configuración y optimización continua de Microsoft Dynamics 365 Customer Insights – Journeys. Tu rol/misión en la empresa incluirá: - Diseñar y gobernar estrategias de segmentación de audiencia avanzadas utilizando datos de comportamiento en tiempo real. - Orquestar y optimizar campañas multicanal automatizadas de alto impacto (Email, SMS, Push Notifications y WhatsApp). - Garantizar la excelencia técnica en la infraestructura de canales (configuración de SPF, DKIM, DMARC) y la entregabilidad de campañas. - Liderar el cumplimiento normativo implementando procesos de gestión de consentimiento y privacidad adaptados a GDPR. - Impulsar la toma de decisiones mediante el diseño de paneles de control (dashboards), KPIs de rendimiento y analítica avanzada. - Colaborar codo a codo con equipos de ventas, marketing, CRM y datos para co-crear soluciones integradas. Qualifications - Más de 8 años de trayectoria sólida en roles técnicos o de consultoría. - Experiencia profunda en la configuración y administración de Dynamics 365 Customer Insights – Journeys. - Fuerte conocimiento de Dataverse y gestión de datos de clientes. - Dominio de conceptos de entregabilidad de correo y configuraciones de seguridad (SPF, DKIM, DMARC). - Nivel de Inglés Avanzado (C1) y Español fluido (indispensable para comunicación global y con clientes regionales). - Entendimiento claro de las regulaciones de privacidad de datos de clientes (GDPR). Requirements - Experiencia práctica con Dynamics 365 Customer Insights – Data. - Conocimientos en el ecosistema Power Platform (Power Automate, Power BI, Power Apps). - Experiencia integrando soluciones de Customer Insights con CRM, ERP o plataformas de terceros a través de APIs de Azure. - Habilidades con integraciones de WhatsApp Business. - Certificaciones oficiales: Microsoft Certified: Dynamics 365 Customer Insights o Power Platform Functional Consultant Associate. - Experiencia de trabajo en entornos ágiles (Agile) y pasión por aprender, compartir ideas y evolucionar junto al equipo. Benefits - Compensación competitiva: Salario fijo acorde a tu experiencia técnica de élite. - Flexibilidad Real: Modalidad de trabajo remota según tu ubicación en Portugal o España. - Cultura de Vanguardia: Autonomía, colaboración y dinamismo en cada proyecto. - Crecimiento Exponencial: Un entorno donde se valora tu iniciativa, se reconoce tu impacto y se apuesta de verdad por tu crecimiento profesional y aprendizaje continuo.

• Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more • Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution • Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy • Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins • Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) • Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work • Report on operations at the company level to ensure visibility on opportunities derived from admin insights • Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements

• Respond to agent inquiries submitted through support tickets and phone calls with accuracy and efficiency. • Collaborate with fellow Agent Experience and Support team members to ensure timely resolution of agent issues. • Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering). • Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed. • Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements. • Support agents in effectively using Real’s technology, tools, and services to achieve positive business outcomes.

Role Description Ready to use your Polish skills in an international environment and start an exciting new chapter abroad? We're looking for a Polish-speaking Customer Support Representative to join one of our international clients in Sofia, Bulgaria. If you enjoy helping people, solving problems, and creating great customer experiences, this opportunity is for you. As a Customer Support Representative, you'll assist Polish-speaking customers by: - Answering their questions - Resolving issues - Providing friendly, professional support across different communication channels Every interaction is an opportunity to make a positive impact and ensure customers have the best possible experience. Join a dynamic, multicultural team where your language skills are valued, your career can grow, and you'll gain valuable international experience while living in one of Europe's most vibrant cities. Qualifications - Fluency in Polish (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Requirements - Provide excellent customer service to Polish-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!