Race Communications

• Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance • Reinforce performance expectations, service standards, and departmental goals set by management • Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios • Promote a positive, collaborative, and customer-focused team environment • Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency • Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries • Monitor customer interactions to ensure service quality, consistency, and adherence to standards • Identify opportunities to improve customer support processes and overall service efficiency

Role Description The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. This role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. - Serve as a key escalation resource, providing hands-on guidance to support staff. - Help optimize workflows and contribute to continuous process improvements. - Strengthen customer relationships by addressing concerns with a retention-focused mindset. - Identify risks to customer satisfaction and support initiatives that drive loyalty and long-term engagement. - Reinforce best practices, support escalations, and contribute to retention strategies. - Enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience. Qualifications - Eligibility for US Employment without sponsorship. - Minimum of 18 years of age. - High School Diploma or GED required. - Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred. - Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred. - Demonstrated leadership or supervisory experience in a support environment preferred. - Strong understanding of customer service processes, technical troubleshooting, and industry best practices. - Proficiency in customer relationship management (CRM) software. - Ability to manage competing priorities and support a fast-paced technical environment. - Ability to work nights, weekends, holidays, and overtime as needed. - Ability to effectively communicate in English. - Proficiency in Spanish Language a plus. Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications. - Functional use of common office equipment, computers, and office software. Benefits - 100% Company-Paid Medical and Dental Benefits. - Free Fiber Internet Service. - Compensation: $26 to $30 per hour. - 5 Days/8 Hours work schedule. - Comprehensive Benefits Package including PTO, 11 paid holidays, paid birthdays, and 401k matching (4%). - A culture built on integrity, mutual respect, and a shared purpose. Company Description We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. - Collaborative, supportive team environment. - Dedicated to making a real difference. - Values integrity and celebrates wins together.

• Provide prompt, professional, and efficient technical support to customers • Serve as the first point of contact for troubleshooting issues related to internet and phone services • Ensure a positive customer experience while resolving technical concerns • Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties • Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines • Walk customers through step-by-step instructions to resolve issues and provide clear communication throughout the troubleshooting process • Accurately log customer interactions, issues, and resolutions in the company’s CRM system • Escalate unresolved or complex technical issues to higher-level support teams with detailed documentation • Maintain a strong understanding of the company’s products, services, and equipment to provide accurate information and recommendations • Educate customers on the usage of equipment and services effectively • Ensure interactions reflect a professional and empathetic approach to enhance customer experience • Work closely with other support team members to ensure quick resolution of technical issues

Role Description The Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns. Qualifications - Eligibility for US Employment without sponsorship - Minimum of 18 years of age - High School Diploma or GED or equivalent combination of education and experience is required - Minimum of one year customer support experience and/or equivalent work environment is required - Familiarity with CRM systems and practices preferred - Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred - Familiarity with troubleshooting tools and remote diagnostics preferred - Proficiency with customer management software (CRM systems) preferred - Ability to type a minimum of 40 words per minute with accuracy - Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs - The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication - Proficiency in Spanish Language desirable Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications - Functional use of common office equipment, computers, and office software Benefits - 100% Company-Paid Medical and Dental Benefits - Free Fiber Internet Service - Compensation: $18-$22 USD per hour - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - A culture built on integrity, mutual respect, and a shared purpose Company Description We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

• The Splice Technician Coordinator is integral in facilitating coordination between splice technicians and contracted splice crews. • Providing essential cut sheets and location details to both internal and external teams. • Closely monitoring daily production against work orders. • Overseeing project progression to ensure timely completion. • Maintaining adequate material supplies for splice crews while promptly addressing any supply needs.

• Support the management and daily operations of the technical support team • Ensure efficient service delivery and strong team performance • Provide hands-on guidance to support staff • Help optimize workflows and contribute to process improvements • Act as a secondary escalation point for complex technical issues • Assist in resolving escalated tickets • Monitor technical support interactions to ensure quality and adherence to standards • Support daily technical support operations, including ticket queue monitoring and workflow coordination • Identify opportunities to improve technical support processes and operational efficiency • Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

• The Director of Marketing is a senior leadership role responsible for developing comprehensive marketing strategies to drive demand generation, brand awareness, and business growth across Race's markets. • This position leads the marketing function through four direct reports—an Operations Manager, Content Marketing Manager, Events Manager, and Demand Generation Manager—each of whom executes with their respective teams. • The Director of Marketing provides strategic leadership, fosters a high-performing culture, and holds managers accountable for results within their functional areas. • Key responsibilities include setting the marketing strategy and departmental KPIs, directing ecommerce and digital advertising strategy, providing strategic direction for content and events, managing the overall marketing budget, and driving cross-departmental collaboration.

Role Description The Director of Marketing is a senior leadership role responsible for developing comprehensive marketing strategies to drive demand generation, brand awareness, and business growth across Race's markets. This position leads the marketing function through four direct reports—an Operations Manager, Content Marketing Manager, Events Manager, and Demand Generation Manager—each of whom executes with their respective teams. The Director of Marketing provides strategic leadership, fosters a high-performing culture, and holds managers accountable for results within their functional areas. - Setting the marketing strategy and departmental KPIs - Directing ecommerce and digital advertising strategy - Providing strategic direction for content and events - Managing the overall marketing budget - Driving cross-departmental collaboration Qualifications - Eligibility for US Employment without sponsorship - Minimum of 21 years of age - Bachelor's degree (B. A.) in Business Administration, Marketing, or equivalent combination of education and experience is preferred - Minimum of ten years of experience in marketing roles, with a track record of progressively increasing responsibility - Minimum of 5 years in a senior leadership position, managing and developing marketing teams of 10+ members, achieving performance targets required - Thorough knowledge of telecom industry regulations and policies, ensuring adherence in all marketing activities - Proven ability to develop and execute strategic marketing plans - Deep understanding of marketing principles, methodologies, and best practices - Proven analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions - Proficiency in budgeting, forecasting, and financial management - Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders - Experience with CRM systems, digital marketing strategies, analytics, ecommerce platforms, and paid digital advertising management - Ability to communicate effectively in English (speaking, reading, writing, and comprehension) - Certified Marketing Professional (CMP) is a plus - Project Management Professional (PMP) is a plus - Digital marketing certifications (e.g., Google Analytics, Google Ads, HubSpot) a plus - Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously - Proficiency in Spanish Language desirable Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; marketing automation platforms (e.g., HubSpot, Marketo); analytics tools (e.g., Google Analytics, Tableau) Benefits - 100% Company-Paid Medical and Dental Benefits - Free Fiber Internet Service - Compensation: $145,000-$165,000 USD per year - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - A culture built on integrity, mutual respect, and a shared purpose Company Description We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

• Collaborates with cross-functional teams to gather project requirements and specifications • Designs and plans fiber optic networks, considering factors such as capacity, scalability, and cost-effectiveness • Utilizes computer-aided design using (CAD) and Vetro to create detailed fiber network layouts • Exporting and importing data to CAD files, Vetro and Google Earth • Utilizes ARC GIS for mapping • Develops comprehensive project documentation, including detailed design drawings, specifications, and material lists • Stays current with industry standards and best practices to ensure compliance in fiber network design • Maintains up-to-date documentation and maps in accordance with field modifications • Troubleshoots and resolves design-related issues, adapting plans as necessary to meet project goals • Collaborates with construction and installation teams to provide technical support during the implementation phase • Ensures adherence to project timelines and budgetary constraints

Role Description The Fiber Designer 1 plays a key role in the planning and design of fiber optic networks, ensuring the efficient and effective deployment of telecommunications infrastructure. Your role involves: - Collaborating with cross-functional teams to gather project requirements. - Utilizing computer-aided design (CAD) software for detailed layouts. - Keeping abreast of industry standards to ensure compliance in fiber network design. - Providing essential support to construction and installation teams during project implementation. Qualifications - Eligibility for US Employment without sponsorship. - Minimum of 18 years of age. - Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred. - Ability to effectively communicate in English, including speaking, reading, writing, and comprehension. - Proven experience in fiber optic network design in telecommunications required. - Proven experience in CAD software for design purposes required. - Strong knowledge of fiber optic technologies, components, and industry standards preferred. - Familiarity with local and national regulations governing fiber optic network design is a bonus. - One to three years of relevant experience preferred. - Ability to work with KMZ and KML files. - Familiarity with Google Earth. Requirements - Collaborates with cross-functional teams to gather project requirements and specifications. - Designs and plans fiber optic networks, considering factors such as capacity, scalability, and cost-effectiveness. - Utilizes computer-aided design (CAD) and Vetro to create detailed fiber network layouts. - Exports and imports data to CAD files, Vetro, and Google Earth. - Utilizes ARC GIS for mapping. - Develops comprehensive project documentation, including detailed design drawings, specifications, and material lists. - Stays current with industry standards and best practices to ensure compliance in fiber network design. - Maintains up-to-date documentation and maps in accordance with field modifications. - Troubleshoots and resolves design-related issues, adapting plans as necessary to meet project goals. - Collaborates with construction and installation teams to provide technical support during the implementation phase. - Ensures adherence to project timelines and budgetary constraints. Benefits - Join a tight-knit crew—no faceless corporation vibes here. - Growth potential: promotions and new challenges are part of our DNA. - Competitive base salary. - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%). - Free fiber internet service for all employees living in our service area. - A culture built on integrity, mutual respect, and a shared purpose. Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.