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Xsolla

Xsolla is a global gaming technology company whose platform is used by game developers and publishers to streamline operations and “bring their games to the w

Technical Service Operations Lead, Germany

Location

Germany

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Technical Service Operations Lead, Germany

Xsolla

• Serve as Incident Commander for major incidents • Own all incident communications • Facilitate blameless Post-Incident Reviews (PIRs) • Proactively analyze incident trends • Enforce the incident management framework • Oversee and mentor the Operations Engineer • Produce shift handoff reports • Audit service catalogue completeness • Cover for the Operations Engineer during absences

Job Requirements

  • Previous experience working at a gaming company is required
  • 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems
  • Proven incident management experience
  • Excellent written and verbal communication skills in English
  • Strong ITIL foundation
  • Technical depth across the observability stack
  • Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence
  • Analytical mindset
  • Experience with SLA/SLO-driven operations
  • Comfort with 24x7 shift-based operations

Benefits

  • unlimited Flexible Time Off
  • Gym membership
  • monthly train ticket
  • personalized career roadmap
  • professional development through training and educational opportunities

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