Xsolla

• Lead the technical implementation of gameplay systems in Unreal Engine 5 • Architect and maintain multiplayer systems, networking, and server-side gameplay infrastructure • Drive engineering best practices, code quality, and long-term technical scalability • Optimize runtime performance across gameplay and multiplayer systems • Collaborate with technical art and creative teams on integrated production workflows • Support cloud-delivered interactive experiences and scalable online environments • Mentor engineers and contribute to technical leadership across the project • Work closely with production and stakeholders to align technical execution with project goals

• Build and nurture deep strategic relationships with a portfolio of gaming clients, with the focus on mobile, serving as their trusted advisor and primary executive point of contact. • Understand each partner’s business goals through structured discovery sessions and continuous dialogue, ensuring our solutions consistently align with and accelerate their success. • Build tailored growth plans for each partner, outlining clear objectives, key initiatives, and milestones to drive sustained account expansion. • Conduct Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights. • Propose new products, features, and solutions that drive measurable value, tailored to each partner’s strategic objectives in the mobile and gaming landscape. • Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate. • Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise. • Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively. • Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage. • Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams. • Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams. • Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities. • Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development. • Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

• Serve as Incident Commander for major incidents • Own all incident communications • Facilitate blameless Post-Incident Reviews (PIRs) • Proactively analyze incident trends • Enforce the incident management framework • Oversee and mentor the Operations Engineer • Produce shift handoff reports • Audit service catalogue completeness • Cover for the Operations Engineer during absences

• Serve as the primary dashboard monitor during your shift • Triage and investigate production incidents • Own lower-severity incidents end-to-end from detection through resolution • Support the TSO Lead during major incidents • Draft incident communications under TSO Lead direction • Analyze incident trends, recurring issues, and production bugs • Compile incident timelines and draft initial PIR documents • Build and maintain operational automation • Conduct structured shift handoffs • Cover for the TSO Lead during vacations, absences, or emergencies • Publish health reports of critical apps periodically

• Manage a portfolio of affiliate and API-integrated demand partners running user acquisition campaigns on the Xsolla Offerwall, serving as their primary day-to-day point of contact. • Support the onboarding of new affiliate and API partners, coordinating with technical and operations teams to ensure integrations are completed accurately and on schedule. • Maintain accurate records of partner accounts, campaign configurations, and integration statuses in CRM and internal tracking tools. • Monitor live campaigns across affiliate and API partners, flagging performance anomalies and working with internal teams to resolve discrepancies quickly. • Assist partners with technical questions related to API documentation, tracking setup, postback configuration, and feed integration. • Coordinate with the technical team to triage and resolve integration issues, acting as a clear communication bridge between partners and internal stakeholders. • Review campaign data regularly using KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and surface optimization opportunities. • Prepare regular performance reports and campaign summaries for partners, translating data into clear, digestible updates. • Support senior account managers in preparing business reviews, renewal materials, and growth presentations for key accounts. • Respond to partner inquiries promptly and professionally, maintaining a high standard of service across all communications.

• Use multiple data sets to create testable hypothesis for Xsolla’s customers to execute • Craft simple, exec-ready narratives non-analysts can rally behind • Recommend and help launch high-leverage A/B tests • Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined • Use genre benchmarks to contextualize results and capture repeatable wins • Use market data to benchmark and validate internal findings

• Own the Subscriptions roadmap. • Run end to end: research and discovery, prioritization, pushing work into development, delivery, educating the sales team, preparing documentation for each release. • Stay close to publishers who run subscription businesses on Xsolla and to their subscribers. • Find what moves retention and revenue, decide what gets built and in what order, and drive it from idea through delivery and adoption. • Work with a tech lead and engineers, and coordinate across Payments, Anti-fraud, Auth, Catalog, Shop Builder, LiveOps, Analytics, and others.

• Prepare conferences end to end: target lists, attendee research, outreach, schedules, briefings, and follow-up trackers • Build investor, partner, lender, company, and counterparty databases from public sources, LinkedIn, and other channels • Prepare and update presentations, internal memos, market maps, spreadsheets, and operating trackers • Support financial models, fund analytics, pipeline trackers, and scoring tools • Research investors, gaming companies, developers, publishers, lenders, partners, and comparable transactions • Build and maintain the credit deals pipeline • Coordinate and prepare dealflow scoring • Coordinate tasks, deadlines, files, notes, follow-ups, and internal reporting so progress and blockers stay visible

• Draft, review, and negotiate a wide variety of commercial agreements, including licensing arrangements, vendor contracts, distribution agreements, and partnership deals • Advise on Japanese employment and HR matters, including hiring, termination, and compliance with local labor regulations • Provide corporate governance counsel on entity management, shareholder agreements, and board-level matters specific to Japan • Manage relationships with and coordinate work of external Japanese counsel across multiple practice areas • Monitor and advise on regulatory developments in Japan affecting Xsolla's business operations • Support cross-border transactions and coordinate with global legal teams on multi-jurisdictional matters • Identify and mitigate legal risks across all Japan business operations

• Own the technical strategy and architecture of our IAM platform • Design and evolve OAuth 2.0 / OIDC flows and token lifecycle • Drive decisions on protocol design, data modeling, and platform reliability • Identify systemic risks and performance bottlenecks • Define engineering standards, review critical code and designs • Collaborate with product, security, and infra teams