• Manages the fulfillment of celebrity and sports-related wishes, acting as a primary point of contact between Make-A-Wish chapters and talent representatives, including agents, publicists, and team PR managers.  • Delivers high-touch customer service to Make-A-Wish chapters and international affiliates, ensuring all logistics are handled with empathy, professionalism, and responsiveness.  • Coordinates multiple aspects of the wish experiences, including scheduling, talent communication, onsite support (where-needed), and contingency planning.  • Builds and maintains relationships with key entertainment and sports contacts to support ongoing and future wish opportunities.  • Ensures that wish experiences are tailored to the unique needs and preferences of each wish child and family, with close attention to medical, mobility, or scheduling requirements.  • Leads cross-functional planning and logistics for wishes involving athletes, celebrities, influencers, or media properties, ensuring alignment with Make-A-Wish brand values.  • Maintains and updates Salesforce CRM records, tracking wish statuses, follow-ups, and industry engagement; generates reports to support planning and workload management.  • Attends select events and wish experiences, providing onsite support and relationship management when appropriate; identifies and deploys local volunteers when travel is not feasible.  • Collaborates with internal and external teams to gather stories and visuals from wish experiences for potential media and promotional use, obtaining all necessary approvals and releases.  • Creates and maintains celebrity and talent contact profile database.

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients • Build senior level executive relationships with partners to achieve revenue growth and partner satisfaction objectives within targeted partner portfolio and prospects • Maintain and grow the revenue stream for partner retention, upsell and cross-sell opportunities • Create compelling use cases for potential partners. These are longer sales cycles requiring extensive pre-sales efforts to establish credibility, map out solution architecture, validate value proposition, and test • Prospect, qualify, negotiate, close and initiate the implementation of new partnerships and ensuring they monetize • Meet annual revenue goals through new partner acquisition and growing existing partnerships • Act as the quarterback on new opportunities and are responsible for bringing in appropriate resources into the opportunity • Establish and maintain expertise in prospective partner use cases; participate in industry focus groups, conferences, or any other meetings for industries in which he/she is prospecting • This role is intended for a professional who has wide-ranging experience

Role Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Senior Account Manager serves as the primary point of contact for a portfolio of Vena customers, focused on delivering an outstanding customer experience while driving net revenue growth through renewals, cross-sell, and upsell opportunities. In this strategic role, the Senior Account Manager builds trusted, multi-threaded relationships at all levels within customer organizations and acts as a key link between customers and Vena’s internal teams, ensuring satisfaction, value realization, and long-term success. How You'll Make an Impact - Customer Relationship Management: - Build and nurture multi-threaded relationships with key stakeholders and decision-makers within customer organizations. - Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges. - Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes. - Revenue Retention and Growth: - Manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy. - Lead the quote to order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process. - Maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets. - Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans as needed. - Address SLA, security/compliance requests, invoice collections issues, and/or other commercial terms as needed. - Customer Health: - Utilize data-driven insights by leveraging technology and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics. - Proactively identify risks and take steps to prevent churn with support from Vena’s Customer Success team members and relevant cross-functional teams. - Collaboration with Internal Teams: - Partner with cross-functional departments that support delivering an exceptional customer experience. - Advanced Negotiation and Influence: - Use strong negotiation skills to handle important contract discussions, resolve issues, and manage challenging customer situations. - Work closely with key decision-makers at customer organizations to help grow and strengthen Vena’s presence. - Enablement: - Embrace a growth mindset by actively engaging in learning and development opportunities. - Occasionally lead or support internal enablement or training initiatives. - Other duties, as assigned. Qualifications - 4+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience. - Experience driving adoption and change management within tech organizations. - Excellent presentation and communication skills with the ability to build relationships with senior management and C-suite Finance stakeholders. - High level of organization in your workflows. - Proven reputation as an account management professional who exemplifies Vena’s values. - A growth mindset committed to personal and professional development. - Team player who can also thrive in self-managed and independent environments. Requirements - Experience in “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge. - Drive performance through creativity, lead-by-example leadership, compelling communication, and inspiration. Benefits - Base salary range: $108,035 - $146,165 CAD. - Individual pay influenced by factors like work location, skills, experience, and education. - Compensation may adapt as you progress in your role, offering flexibility for growth beyond initial levels.

• Develop and execute regional partner marketing strategies that support business growth, demand generation, and partner engagement across Europe and international markets. • Build annual marketing plans with key distributors, resellers, and strategic partners to drive joint business objectives and increase market presence. • Work closely with regional sales teams and global marketing functions to align partner activities with go-to-market priorities and overall company strategy. • Adapt global campaigns and marketing programs into locally relevant initiatives that meet the needs of different markets and partner ecosystems. • Plan and deliver partner-focused activities, including events, conferences, roadshows, enablement programs, and co-marketing campaigns. • Strengthen relationships with channel partners by providing marketing support, resources, training materials, and campaign assets to help them succeed. • Manage MDF and partner marketing investments, ensuring effective budget allocation, governance, and measurable return on investment. • Track and analyze partner marketing performance, using KPIs and insights to improve campaign effectiveness and drive continuous improvement. • Collaborate with sales, marketing, and demand generation teams to ensure consistent messaging and a seamless partner and customer experience. • Share learnings, best practices, and successful initiatives across regions to support scalable partner marketing programs.