Groups Recover Together

• Conduct intake assessments to evaluate individuals’ appropriateness for our program. • Complete clinical assessments as assigned each day • Provide individual support, as needed, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators. • Utilize our custom EMR to document members’ progress in a manner that is efficient and value-added, fully digitized, and never bureaucratic and ensure all clinicians in office follow suit. • Partner with providers to evaluate appropriateness of treatment for every member who enters our program. • In charge of all compliance activities associated with member admission requirements and corresponding documentation • Participate in internal and external training required for upkeep of licensure. • Responsible for documenting care coordination needs handled by Care Navigator. • Participate as representative of the treatment team that discusses difficult members • Performs other duties as assigned

• Lead, mentor, and manage a remote team of software engineers, fostering a culture of accountability, collaboration, and continuous improvement. • Provide mentorship and guidance to team members. • Recruit, onboard, and develop engineering talent. • Facilitate all scrum ceremonies, including sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives. • Own end-to-end delivery of engineering commitments. • Collaborate with product management to refine requirements and ensure roadmap alignment. • Maintain sufficient technical fluency to support technical decision-making and participate meaningfully in architecture discussions and code reviews.

Title: Recovery Support Coordinator Location: Knoxville United States Job Description: Overview Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care. Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve. Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care-and we're just getting started. Groups is changing lives. Join us. The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team. Schedule: Monday 9a-7p Tuesday 10a-8p Wednesday 10a-8p (WFH) Thursday 9a-7p Pay: $41,096 Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Member Support & Care Coordination - Collaborate with a multidisciplinary care team-including counselors, prescribers, and other cross-functional team members-to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making. - Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable). - Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities. - Support unengaged members to reengage in treatment services through intensive outreach interventions. - Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts. - Provide in-person, virtual, and telephonic support based on member and regional needs. - Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care. - Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome). - Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met. - Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs. - Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care. - Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks. Administrative & Operational Support - Deliver outstanding customer service to members, visitors, and community partners. - Maintain accurate, timely, and compliant documentation in the electronic health record (EHR). - Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards. - Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.). - Participate in weekly interdisciplinary team meetings and ongoing continuing education as required. Other Duties & Responsibilities : - Engage in community outreach activities and education, as necessary. - Perform other duties as assigned. Knowledge, Skills, and Abilities: - Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery. - Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices. - Ability to identify and navigate and connect members to appropriate community resources and support systems. - Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities. - Ability to maintain confidentiality, professional boundaries, and a high standard of ethics. - Proficiency in G-Suite, email, electronic medical records, and other digital tools. - Strong problem-solving skills and adaptability in a team-based environment. - Commitment to Groups' mission and values, including member-centered care and recovery support. - Ability to work evenings or flexible hours as needed. Qualifications - High school diploma required; Associate's degree in Social Services, Human Services, Psychology, or related field preferred. - Additional minimal educational requirements vary by state, and may include: - Bachelor's degree in related field (Virginia and Tennessee) - Associate's degree with one year experience; or MHRT/C or Community Health Worker certification (Maine) - Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable. - Minimum of two (2) years' experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred. - Experience using Electronic Health Records (EHR). - Reliable internet access (50M download / 10M upload) and strong WiFi if working remote. - Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening). - Valid driver's license and access to a vehicle (if role includes community travel).

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum. • Facilitate group discussions using a “plug and play” approach from approved modalities to meet members where they are within the guardrails of our clinical framework. • Collaborate with prescribers, care navigators, and recovery coaches. • Monitor member progress and document outcomes. • Support a positive, recovery-oriented environment for members. • Engage in local community outreach to promote Groups’ mission.

• Analyzing clinical, operational, and digital product data to provide business partners with actionable insights • Wrangling the data required for your analyses using SQL • Architecting novel data sets as necessary • Developing self-serve reporting tools in Tableau for business partners • Contributing to a specific part of a project or owning the project from start to finish • Answering ad hoc questions • Leveraging your curiosity, domain area knowledge, and initiative to proactively identify opportunities for analysis • Synthesizing, summarizing, and presenting insights to a variety of decision-makers, from C-level executives to clinical and operational field staff • Collaborating with cross-functional teams to gather requirements, understand data needs, and provide valuable insights.

• Assist in overseeing a team and drive operational excellence. • Develop, assemble, and lead high level operational projects that drive efficiencies and quality services. • Facilitate high-quality expansion by overseeing new office openings and training local management. • Support the Operations Director in cultivating a positive team environment.

• The Admissions Counselor leads the treatment team, alongside providers, care navigators, and administrators. • Manage and further develop your clinical skill set and knowledge of Groups roles responsibilities as it relates to the clinical service model. • Unlock great clinical outcomes for our members by adhering to Groups Recovery System and providing consistent, high quality counseling activities. • Conduct intake assessments to evaluate individuals’ appropriateness for our program. • Complete clinical assessments as assigned each day. • Provide individual support, as needed, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators. • Utilize our custom EMR to document members’ progress in a manner that is efficient and value-added, fully digitized, and never bureaucratic and ensure all clinicians in office follow suit. • Partner with providers to evaluate appropriateness of treatment for every member who enters our program. • In charge of all compliance activities associated with member admission requirements and corresponding documentation. • Participate in internal and external training required for upkeep of licensure. • Responsible for documenting care coordination needs handled by Care Navigator. • Participate as representative of the treatment team that discusses difficult members. • Performs other duties as assigned.

• Lead end-to-end analytics projects, from problem definition to insight delivery and recommendation. • Collaborate with business leaders to understand strategic priorities and translate them into data-driven solutions. • Analyze complex datasets using SQL and Excel to uncover trends, risks, and opportunities. • Design and develop interactive Tableau dashboards that are clear, intuitive, and actionable. • Communicate findings and recommendations to non-technical stakeholders, including senior leadership. • Proactively identify opportunities to improve business performance through data.

• Manage all phases of the recruitment process for clinical, operational, corporate, and management roles throughout our regional and corporate locations. • Maintain a diversity of requisitions based on business needs. • Act as a liaison between the field and the Director of TA, reliably translating information and keeping strong partnerships to the hiring managers, business, and field teams. • Collaborate with department managers to identify and draft detailed and accurate job advertisements and hiring criteria. • Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization. • Assist with job posting and advertising strategy. • Source candidates using creative and diverse strategies, such as social networking, online searches, recruiting databases, conferences and events, and employee referrals. • Participate in internal partnerships to build the company brand from an employer perspective. • Maintain a full understanding of staff license requirements to your assigned regions. • Work with hiring partners to identify market trends and advise potential adjustments needed. • Manage and maintain talent pools of clinical and administrative candidates across assigned regions and departments. • Train, mentor, and coach new Talent Acquisition Specialists joining the team. • Partner with HRBP to ensure compliance with federal, state and local employment laws and regulations as well as company policies. • Participate in expansion and strategic planning discussions to ensure TA strategies align with the business. • Work along with the Director of TA in reporting, metrics, and defining how the TA team and function are measured. • Attend and participate in various job fairs and recruiting events. • Work with the Director of TA to identify special projects to lead initiatives and process improvements for TA. • Partnering with the PeopleTeam and other departments and act as a driving force to meet goals.

• Develop and execute the Talent Acquisition (TA) strategy • Lead, coach, and manage a remote Talent Acquisition team • Enhance and maintain recruiting processes (sourcing, interviewing, offer, onboarding) • Partner closely with clinical leadership and HR/regulatory teams • Create, measure and report on Key Performance Indicators • Own employer branding efforts to attract quality candidates • Ensure compliance with applicable employment laws • Manage vendor relationships • Experience with HRIS implementation and integration • Write and maintain Standard Operating Procedures (SOPs) for recruiting operations • Design, administer, or manage incentive and bonus pay structures • Ensure competitiveness and alignment with organizational goals • Leverage systems and technology to drive efficiency • Experience managing TA budgets and ensuring FTE planning aligns