Groups Recover Together

• Become a trusted expert on our treatment models, mission, and services. • Effectively communicate the value of our care models to healthcare professionals, behavioral health providers, justice-involved agencies, employers, community organizations, and other referral sources. • Identify, develop, and cultivate strategic referral partnerships that increase access to treatment and support sustainable member growth. • Create standardized referral pathways that allow partners to connect individuals quickly into our rapid intake process. • Prospect new partnership opportunities through networking, community engagement, presentations, conferences, and targeted outreach. • Build trust with key community stakeholders while expanding awareness of both organizations throughout the integration period. • Own territory performance by developing and executing market-specific growth strategies. • Establish clear referral pathways that support rapid access to care and improve conversion from referral to intake. • Monitor referral trends, partnership performance, and market opportunities using CRM data and performance metrics. • Maintain accurate documentation of partnership activity, pipeline management, and referral outcomes within CRM (Salesforce, Zoho).

• Facilitating group therapy sessions for clients. • Familiarizing with and utilizing our evidence-based curriculum guides and training. • Providing detailed feedback and maintaining clinical progress notes on clients. • Counseling one-on-one with clients, when deemed necessary. • Participating in our community research and public health partners’ research and data collection efforts. • Formulating and maintaining treatment plans for each client served. • Collaborating with community partners and our providers on case management and care coordination efforts. • Adhering to professional and ethical work standards, enforcing appropriate counselor/client boundaries. • Managing group dynamics and problem behavior with strong, professional judgement and in a way that does not jeopardize group integrity. • Maintaining compliance with federal, state and local regulations for licensing and billing purposes. • Attending and engaging in regular training, company meetings, monthly counselor consultation, and supervision as necessary.

• Responsible for preparing and submitting medication prior authorization requests and renewals. • Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR. • Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed. • Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise. • Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results. • Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies. • Maintain accurate medication records and compliance by processing prescription cancellations as needed. • Ensure Accuracy in Data Management. • Audit and maintain member information within the EMR system to ensure data integrity and compliance. • Identify and communicate process improvement initiatives to enhance member care. • Provide flexible and responsive support to Care Teams with additional administrative duties as assigned. • Support clinical and operational scheduling, including staff and group coverage assignments. • Provide timely, professional communication to internal teams, members, and external partners.

• Assist in conducting intakes. • Monitor patients' clinical progress at regular group counseling sessions. • Participate by answering questions and managing patients’ medication dosing. • Authorize patients' prescriptions during monthly visits with patient panels. • Complete all notes and reporting in Groups EMR system within required timeline.

• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures. • Provide direct/in-person clinical oversight and support on a regular basis. • Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization’s companywide key performance indicators. • Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate). • Conduct direct observation of counseling services (intake and group) to provide appropriate feedback and coaching to staff. • Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care. • Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations. • Ensure clinical documentation is submitted in a timely manner. • Assist in preparations for site audits (e.g., state licensing, accreditation, managed care). • Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned. • Participate in the interview process for Counselors. • Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director. • Help roll out new clinical protocols and product offerings. • Identify and act on opportunities for improved performance. • Participate in Quality & Compliance related initiatives as appropriate. • Ensure all new Counselors are trained effectively and fully understand the organization’s treatment model, policies & procedures, and values. • Identify staff training needs to meet quality goals and ensure those needs are met. • Support development of local or central training content, as subject matter expert. • Support successful launch of new locations, including hiring, community outreach, and demand generation. • Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture. • Establish Groups as a respected & positive presence in the community. • Help deliver training, as needed. • Represent the organization in meetings and events, as the clinical expert or lead. • Assist Clinical Directors with implementing new clinical protocols and initiatives. • Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs. • Work collaboratively with the providers and Regional Medical Director. • Ability to work remotely with regular and required travel to offices. • Other duties as assigned.

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum. • Facilitate group discussions using a 'plug and play' approach from approved modalities to meet members where they are within the guardrails of our clinical framework. • Collaborate with prescribers, care navigators, and recovery coaches. • Monitor member progress and document outcomes. • Support a positive, recovery-oriented environment for members. • Engage in local community outreach to promote Groups’ mission.

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors) • Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs) • Oversee day-to-day operational execution, including reporting and issue resolution • Collaborate with Operations Supervisors and the Director to identify and implement workflow improvements • Lead and manage special projects and strategic initiatives from planning through execution

• Unlock great clinical outcomes for our members by adhering to Groups Recovery System and providing consistent, high quality counseling activities. • Conduct intake assessments to evaluate individuals’ appropriateness for our program. • Complete clinical assessments as assigned each day. • Provide individual support, as needed, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators. • Utilize our custom EMR to document members’ progress in a manner that is efficient and value-added, fully digitized, and never bureaucratic and ensure all clinicians in office follow suit. • Partner with providers to evaluate appropriateness of treatment for every member who enters our program. • In charge of all compliance activities associated with member admission requirements and corresponding documentation. • Participate in internal and external training required for upkeep of licensure. • Responsible for documenting care coordination needs handled by Care Navigator. • Participate as representative of the treatment team that discusses difficult members. • Performs other duties as assigned.

• Supervise and support 4-6 Clinical Supervisors and counselors in service of enhancing clinical quality across the market. • Partner closely with State Directors and cross departmental leads to steward the organization's mission and develop and meet clinical goals and objectives. • Regularly provide clinical training to clinical supervisors and staff. • Oversee the clinical supervision process and ensure standardization throughout the region. • Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures • Provide quality checks/audits and assure compliance with regulatory requirements. • Assist with curriculum design and program development. • Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs. • Cultivate a positive team environment where our mission and values come to life. • Assist operational management to recruit 'A players' into every role, based on a deep understanding of the target profile and our values/culture (in collaboration with the State Director and Talent Acquisition team). • Support employees' professional development through goal setting, coaching and feedback - and connect professional development to improved organizational performance. • Ensure our policies and procedures are rigorously and consistently implemented. • Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations • Address feedback from members or other stakeholders. • Help identify locations of where a Groups office, clinical model, and services would be successful while helping to identify key drivers that made those locations a key success. • Build state and regional referral networks on Groups behalf, and connect Groups to key networks, other providers, insurers, and influencers. • Evaluate and recommend alternative and experimental service models for operating in appropriate markets. • Travel within your region as you evaluate local areas and consult with the wider leadership team. • Keep the organization connected with appropriate circles such as county board meetings, advisory board meetings, etc., and represent Groups as a respected, positive presence in the community. • Be an integral part of expansion in new states and markets working closely with State Directors. • Ability to work remotely with regular and required travel to offices. • Performs other duties as assigned.

• Perform deep-dive analyses across diverse data sources to identify trends, patterns, and opportunities. • Write and optimize custom SQL queries to extract, transform, and analyze data. • Use advanced Excel techniques (pivot tables, formulas, data modeling) to explore and visualize findings. • Create user-friendly Tableau reporting to illuminate critical business insights, analysis, and recommendations for senior stakeholders. • Proactively identify gaps, anomalies, and emerging patterns that may impact business performance. • Partner with cross-functional teams to support strategic and operational decision-making.