Role Description Vos missions en quelques mots sous l’autorité du DGA Services à la population : - Relations fonctionnelles : la direction, les Elus et Coopération avec les services qui utilisent la prestation restauration : scolaire, centre de loisirs, crèches, retraités, Techniques… - Relation avec les partenaires extérieurs : l’éducation nationale, les services vétérinaires, les fournisseurs, les prestataires publics et privés, les associations d’usagers… Consultez le détail complet de l'offre sur la page ici ou en cliquant sur le bouton "Postuler sur le site employeur". Qualifications - Maîtriser les techniques managériales. - Maitriser les techniques de communication, de négociation, de résolution de conflit et de médiation. - Connaître les techniques de préparation, distribution et mise en œuvre d’une liaison froide et chaude. - Savoir mettre en œuvre la méthodologie de projet (pilotage, montage administratif et financier…) - Formation hôtelière. - Maîtriser les normes HACCP (Hazard Analysis Critical Control Point) de restauration. - Maîtriser les enjeux, techniques, évolutions, règles et les cadres réglementaires de la restauration collective. - Connaitre le statut de la Fonction Publique Territoriale. Requirements - Esprit d’analyse, de synthèse et d’initiative. - Sens de l’organisation et du travail en équipe. - Qualités relationnelles. - Rigueur. - Dynamisme. - Disponibilité. - Discrétion.

• Design and evolve credit approval, limit, and behavior models that will define the risk of the customer base • Define credit policies and rules that translate models into operational decisions • Independently extract and preprocess complex datasets • Continuously monitor portfolio performance, identifying degradation, opportunities, and necessary model adjustments • Work with Asaas's proprietary transactional data and external bureau data as modeling inputs • Build the modeling function, defining and implementing processes, methodology, rituals, and managing a team

• Take ownership of quality and performance across field operations in your assigned region. • Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards and contractor performance. • Coach, support and provide clear feedback to Brand Ambassadors and other contractors to help them deliver excellent results. • Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships. • Gather and report feedback on contractor performance, campaign delivery, equipment use and site visits. • Work closely with internal teams to resolve contractor issues, report incidents, complete audits and support quality reviews. • Support online and in-person briefings to ensure contractors are confident, prepared and aligned with client expectations. • Support recruitment and selection activity for Event Managers, Brand Ambassadors and Quality Assurance staff in your area. • Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.

• Provide ongoing support and supervision to CLASS Specialists • Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services • Develop and implement cross-training plan • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team • Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs • Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive a continuous improvement of Teachstone services • Maintain and build an in-depth knowledge of Teachstone’s line of products and services • Achieve and maintain reliability for all CLASS age levels assigned • Support onboarding processes and procedures of CLASS Specialists and contractors • Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients • Coordinate with CLASS Specialists to create and support non-standard training and coaching services • Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts • Work closely with other Professional Services Managers, and other department managers as needed to support service delivery • Deliver Teachstone training programs and services, as needed • Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients • Other duties as needed to support Teachstone as the organization matures