• This is a remote position. • Act as the primary filter for our founders, managing their calendars. • Handle high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners. • Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues. • Monitor and respond to user feedback submitted through our platform’s feedback button and direct email channels. • Analyze feedback data to create weekly/monthly reports for the tech and product teams. • Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts. • Handle general inquiries regarding speaking engagements, event participation, and business partnerships. • Conduct research on new projects, potential collaborations, and market opportunities. • Arrange travel itineraries and handle logistical details for founder trips. • Draft, edit, and organize various business documents, ensuring accuracy and professionalism.

• Develop and implement retention strategies to maximize customer retention, engagement, and customer lifetime value. • Plan, build, and execute email, SMS, and other CRM campaigns in line with brand and product roadmaps. • Set up, execute, and report on A/B tests across CRM channels to continuously optimize campaign performance. • Build and manage landing pages and on-site campaigns using CMS and landing page builder platforms across desktop and mobile. • Execute promotional campaigns and bonus payouts through our iGaming platform. • Collaborate with Marketing, Brand, Design, Product, and Content teams to ensure CRM initiatives align with overall business objectives. • Monitor customer behaviour, campaign performance, and retention metrics, providing actionable insights and recommendations. • Stay up to date with industry trends and identify opportunities to improve the customer experience. • Write engaging and high-quality copy for emails, SMS, landing pages, and other CRM communications. • Proofread CRM content to ensure accuracy, consistency, and quality. • Conduct research to ensure content remains relevant, engaging, and aligned with market trends. • Manage CRM calendars and support the planning of future CRM strategies. • Ensure timely delivery and flawless execution of all CRM initiatives. • Prepare regular performance reports and present key insights to senior management. • Support additional CRM and retention-related projects as required.

Role Description Contractors buy lead flow, then lose it to slow follow-up and pipeline chaos. This role owns speed-to-lead, estimate support, and CRM discipline so no revenue opportunity slips through. What You'll Actually Do - Own speed-to-lead and outbound follow-up for every inbound lead and estimate request - Build estimate packets, proposals, job notes, and pipeline updates - Lock in appointments, site visits, estimate reminders, and proposal send-outs - Wake up dormant leads and chase unsigned proposals - Keep CRM/job-management systems tight and current Qualifications - 2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support - 50+ lead follow-ups/week or 20+ proposals/quotes per month volume experience - 2+ years with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or similar - Supported $100k+/month in pipeline activity tied to quoting/bidding - English language fluency in both verbal and written communication skills - Willing to undergo Training Assessment as part of the Recruitment Process Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to Business owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple locations and learn how scalable operations actually run

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes. • Prioritise incoming calls (with occasional outbound calls when required). • Organise and manage your workload to ensure all agreed tasks are completed consistently and on time. • Escalate enquiries appropriately, and following up to ensure timely resolution. • Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach. • Support other internal departments when required and agreed with the Customer Success Manager.