• Meet and exceed admin task targets by completing all assigned work within agreed timeframes. • Prioritise incoming calls (with occasional outbound calls when required). • Organise and manage your workload to ensure all agreed tasks are completed consistently and on time. • Escalate enquiries appropriately, and following up to ensure timely resolution. • Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach. • Support other internal departments when required and agreed with the Customer Success Manager.

Role Description This is a pivotal commercial leadership role at an exciting moment for ev.energy. We have a proven platform, real customer traction, and a market that is moving firmly in our direction — dynamic load management and orchestration across DERs is no longer a nice-to-have for utilities, it's becoming a regulatory and grid imperative. This isn't a typical enterprise SaaS sales leadership role. Winning and keeping utility customers isn't a transaction — it's a multi-year relationship built on trust, regulatory fluency, and deep account stewardship. You'll own the full commercial engine: - New business - Renewals - Expansion - Pricing - Partnerships - The operating rigour that makes a sales org predictable You'll be joining a small but talented sales team, leading them to deliver against an ambitious revenue number. This isn't just a player-coach role — the leadership piece is real, and so is the strategic ownership. If you're looking for a role where you can make your mark on both the team and the commercial strategy, this is it. Qualifications - Minimum 5 years selling to or working with regulated US utilities, CCAs, or electricity retailers — including navigating procurement, security reviews, regulatory filings, and pilot-to-program conversions - A proven track record of leading a sales team to consistently hit revenue targets in a B2B SaaS or enterprise software environment - Demonstrated experience building trusted executive relationships with utility, regulatory, or similarly complex enterprise stakeholders - Experience owning multi-year account strategy, renewals, and expansion — not just net-new sales - A genuine love of developing people — you're as proud of your team's wins as your own - Outstanding communicator — written and verbal — able to translate technical capability into a compelling commercial story Requirements - Experience with sales methodology and forecasting discipline (MEDDPICC or equivalent) - Experience owning pricing, packaging, or deal desk processes - Prior experience in a startup or growth-stage company - Networks in the utility, CCA, or energy ecosystem (OEMs, DER providers, implementation partners) that you can bring from day one - Willingness to travel to key markets and industry events Benefits - You care about the mission — clean energy, smarter grids, a better future — not just the commission - You're as comfortable in a boardroom with a utility VP as you are in a pipeline review - You're energised by building and coaching a team, not just by your own deals - You have high standards, but you don't need everything to be perfect before you get started

Role Description We are looking for enthusiastic, organized, and customer-focused individuals to join our growing team as Client Experience Travel Specialists. This remote opportunity is ideal for those who enjoy connecting with people, providing personalized recommendations, and helping clients turn travel dreams into reality. As a Client Experience Travel Specialist, you'll assist travelers with exploring destinations, comparing vacation options, coordinating travel arrangements, and supporting them throughout their planning journey. From all-inclusive resorts and cruises to family vacations and international adventures, you'll help create experiences tailored to each client's needs and preferences. No prior travel industry experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed. - Connect with clients to learn about their travel interests, goals, and budget considerations - Research destinations, accommodations, cruises, tours, and vacation packages - Present customized travel recommendations based on individual preferences - Assist with coordinating reservations for lodging, transportation, activities, and travel experiences - Provide planning assistance and answer travel-related questions - Communicate with clients through phone, email, and virtual platforms - Work with travel suppliers and partners to secure bookings and confirm arrangements - Track itinerary details, reservation updates, and client communications - Stay informed on destination trends, special promotions, and industry updates - Deliver exceptional customer support throughout the planning and booking process Qualifications - Interest in customer service, hospitality, travel, sales, or client-focused roles - Strong communication and interpersonal skills - Ability to manage multiple tasks while maintaining attention to detail - Comfortable working independently in a remote environment - Basic computer and internet proficiency - Positive attitude with a willingness to learn and grow - Strong organizational and problem-solving abilities - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region Benefits - Flexible remote work opportunity - Schedule flexibility that fits your lifestyle - Comprehensive onboarding and professional training - Ongoing mentorship and team support - Access to travel booking platforms and supplier partnerships - Travel incentives, discounts, and industry-related perks - Opportunities for advancement and leadership development - Supportive and collaborative virtual team culture - Valuable experience in customer relations, sales, and travel planning

Role Description As a Customer Success Manager, you are the primary point of contact for our SaaS customers, guiding them on their journey toward a data-driven and high-performing supply chain. You understand your customers' business objectives and challenges, help them maximize the value of our platform, and identify opportunities for growth and continuous improvement. In this role, you operate at the intersection of Supply Chain Management, Business Consulting, Data Analytics, and Software Technology. By combining your understanding of business processes, data, and software solutions, you enable customers to make informed decisions, improve their supply chain performance, and realize the full value of our SaaS products. - Managing and strategically developing your own portfolio of enterprise customers while building long-term customer relationships. - Guiding customers throughout the entire customer lifecycle—from onboarding and adoption to the continuous optimization of our solutions. - Understanding customers' business objectives and supply chain challenges and developing tailored solution approaches. - Conducting Business Reviews, analyzing platform usage, business, and supply chain data, and translating insights into actionable recommendations. - Advising customers on KPIs, dashboards, and data-driven opportunities to optimize their supply chain performance. - Working closely with Solution Management and Consulting teams to implement customer requirements and ensure customer success. - Identifying opportunities for platform expansion, growth, and optimization within the aioneers AIO Platform. - Capturing customer feedback and actively contributing to the continuous improvement of our products and services. Qualifications - Master's degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, or a related field. - Several years of experience in Customer Success Management, Consulting, Account Management, or a similar customer-facing role within a SaaS or enterprise software environment. - Solid understanding of supply chain processes and a strong interest in digital business models and data-driven software solutions. - Proven experience managing and strategically developing enterprise customer relationships. - Excellent communication, presentation, and stakeholder management skills, with the ability to explain complex topics to both business and technical audiences. - Strong analytical, structured, and customer-focused mindset with a high level of initiative and problem-solving ability. - Experience with Business Intelligence and analytics platforms such as Microsoft Power BI, Qlik Sense, or comparable dashboarding tools. - Ability to analyze, visualize, and interpret business, supply chain, and platform usage data to derive meaningful business recommendations. - Basic understanding of modern SaaS architectures, data models, APIs, and system integrations. - Ideally, experience with Python for data analysis and transformation, as well as Databricks or comparable data analytics/data engineering platforms. Benefits - Permanent contracts: Shape your future with a company that invests in long-term growth. - Flexible work setup: Enjoy work-life balance with remote options and flexible hours. - Mentorship & buddy program: We support you from day one, ensuring you’re guided through your daily tasks and long-term development by inspiring colleagues and role models. - Equal opportunities, diversity, and transparent career paths: Your potential counts. - Medical insurance for you and your family: We care about you and your family’s health. - Unmatched peer quality: A chance to work with some of the best minds in the industry, continuously learn from them and contribute towards larger structure. - An amazing team culture: With flat hierarchy where your opinions are not just valued but acted upon. A culture that constantly encourages you to take ownership and act like an entrepreneur.