• Develop and implement retention strategies to maximize customer retention, engagement, and customer lifetime value. • Plan, build, and execute email, SMS, and other CRM campaigns in line with brand and product roadmaps. • Set up, execute, and report on A/B tests across CRM channels to continuously optimize campaign performance. • Build and manage landing pages and on-site campaigns using CMS and landing page builder platforms across desktop and mobile. • Execute promotional campaigns and bonus payouts through our iGaming platform. • Collaborate with Marketing, Brand, Design, Product, and Content teams to ensure CRM initiatives align with overall business objectives. • Monitor customer behaviour, campaign performance, and retention metrics, providing actionable insights and recommendations. • Stay up to date with industry trends and identify opportunities to improve the customer experience. • Write engaging and high-quality copy for emails, SMS, landing pages, and other CRM communications. • Proofread CRM content to ensure accuracy, consistency, and quality. • Conduct research to ensure content remains relevant, engaging, and aligned with market trends. • Manage CRM calendars and support the planning of future CRM strategies. • Ensure timely delivery and flawless execution of all CRM initiatives. • Prepare regular performance reports and present key insights to senior management. • Support additional CRM and retention-related projects as required.

Role Description Contractors buy lead flow, then lose it to slow follow-up and pipeline chaos. This role owns speed-to-lead, estimate support, and CRM discipline so no revenue opportunity slips through. What You'll Actually Do - Own speed-to-lead and outbound follow-up for every inbound lead and estimate request - Build estimate packets, proposals, job notes, and pipeline updates - Lock in appointments, site visits, estimate reminders, and proposal send-outs - Wake up dormant leads and chase unsigned proposals - Keep CRM/job-management systems tight and current Qualifications - 2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support - 50+ lead follow-ups/week or 20+ proposals/quotes per month volume experience - 2+ years with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or similar - Supported $100k+/month in pipeline activity tied to quoting/bidding - English language fluency in both verbal and written communication skills - Willing to undergo Training Assessment as part of the Recruitment Process Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to Business owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple locations and learn how scalable operations actually run

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes. • Prioritise incoming calls (with occasional outbound calls when required). • Organise and manage your workload to ensure all agreed tasks are completed consistently and on time. • Escalate enquiries appropriately, and following up to ensure timely resolution. • Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach. • Support other internal departments when required and agreed with the Customer Success Manager.

Role Description This is a pivotal commercial leadership role at an exciting moment for ev.energy. We have a proven platform, real customer traction, and a market that is moving firmly in our direction — dynamic load management and orchestration across DERs is no longer a nice-to-have for utilities, it's becoming a regulatory and grid imperative. This isn't a typical enterprise SaaS sales leadership role. Winning and keeping utility customers isn't a transaction — it's a multi-year relationship built on trust, regulatory fluency, and deep account stewardship. You'll own the full commercial engine: - New business - Renewals - Expansion - Pricing - Partnerships - The operating rigour that makes a sales org predictable You'll be joining a small but talented sales team, leading them to deliver against an ambitious revenue number. This isn't just a player-coach role — the leadership piece is real, and so is the strategic ownership. If you're looking for a role where you can make your mark on both the team and the commercial strategy, this is it. Qualifications - Minimum 5 years selling to or working with regulated US utilities, CCAs, or electricity retailers — including navigating procurement, security reviews, regulatory filings, and pilot-to-program conversions - A proven track record of leading a sales team to consistently hit revenue targets in a B2B SaaS or enterprise software environment - Demonstrated experience building trusted executive relationships with utility, regulatory, or similarly complex enterprise stakeholders - Experience owning multi-year account strategy, renewals, and expansion — not just net-new sales - A genuine love of developing people — you're as proud of your team's wins as your own - Outstanding communicator — written and verbal — able to translate technical capability into a compelling commercial story Requirements - Experience with sales methodology and forecasting discipline (MEDDPICC or equivalent) - Experience owning pricing, packaging, or deal desk processes - Prior experience in a startup or growth-stage company - Networks in the utility, CCA, or energy ecosystem (OEMs, DER providers, implementation partners) that you can bring from day one - Willingness to travel to key markets and industry events Benefits - You care about the mission — clean energy, smarter grids, a better future — not just the commission - You're as comfortable in a boardroom with a utility VP as you are in a pipeline review - You're energised by building and coaching a team, not just by your own deals - You have high standards, but you don't need everything to be perfect before you get started