• In the Data Exchange team you support our customers with functional and technical questions related to Proalpha ERP. Your focus is on analyzing, assessing and resolving support cases. In this role you combine technical understanding with process knowledge and ensure stable operations in customer systems. • Customer support: You handle functional and technical inquiries from our customers using ServiceNow and take responsibility for selected subject areas. • Analysis: By performing detailed error analyses on customer and reference systems, you identify root causes and ensure smooth business processes. • Communication: In interaction with customers (by phone and in writing) as well as with internal specialist departments (e.g., development), you coordinate solutions and ensure transparent alignment. • Professional development: You set individual professional priorities, continuously expand your expertise and actively contribute to new topics.

• Review our current QuickBooks setup and identify areas for improvement. • Assess how we are currently managing invoicing and advise on a more efficient process. • Support the setup of improved invoicing workflows and automation within QuickBooks. • Advise on finance system best practice and how the team can use QuickBooks more effectively. • Provide guidance on reporting, balance sheet confidence and data accuracy. • Support the finance team with practical training and knowledge sharing. • Recommend improvements to reduce manual administration and improve process efficiency. • Provide clear guidance on what should be changed, how it should be implemented, and what the team should continue doing moving forward. • Potentially provide future ad hoc support as a go-to QuickBooks expert.

Role Description As a Immigration Consultant, you’ll take full ownership of your portfolio, managing end-to-end immigration processes while being a trusted advisor to clients and foreign nationals. You won’t just follow processes; you’ll help shape and improve them. - Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines. - Adhere to clients’ agreed protocols and Service Level Agreements (SLA). - Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems. - Prepare/draft applications. - Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters. - Ensure assessments are completed in accordance with SOP. - Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP. - Attend and participate in client calls as needed. - Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fail to meet their processing standard/withdraw applications and/or request refund of government fees. - Ensure accurate billing of client matters in keeping with company policy and protocols. Qualifications - 2–4 years of immigration experience, preferably with exposure to global or multi-country immigration programs. - Strong knowledge of end-to-end immigration processes, including assessments, application preparation, case management, and compliance requirements. - Proven ability to independently manage a high-volume caseload while maintaining accuracy and attention to detail. - Excellent written and verbal communication skills, with confidence in engaging with clients, foreign nationals, authorities, and external vendors. - Strong stakeholder management skills and the ability to build trusted relationships with clients and internal teams. - A proactive, ownership-driven mindset with the ability to anticipate issues and drive cases to completion. - Experience collaborating with third-party vendors and navigating complex immigration scenarios. - Ability to interpret policies, procedures, and regulatory requirements and apply them effectively. - Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment. - Comfortable identifying process improvements and contributing to operational excellence. - Strong problem-solving skills and sound professional judgment. - Proficiency in case management systems and Microsoft Office applications. - Bachelor's degree or equivalent professional experience. - Ability to work independently while collaborating effectively within a global team environment. Benefits - Flexible working hours: we focus on outcomes, not office time. - Working from home and thus remote working options. - Opportunity to work from abroad where compliant. - A culture built on trust, autonomy, and ownership. - Real responsibility from day one, so no micromanagement. - Space to build, improve, and shape how we work. - Exposure to global clients and complex, out of the ordinary and interesting cases. - Opportunities to grow within a scaling, international organization. - Collaborative, supportive, and people-first environment. - A team that values initiative, ideas, and continuous improvement. - A place where your voice is heard and your work matters.

Role Description Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding customer support via phone calls and emails; - Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; - Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; - Document issues, resolutions, and troubleshooting steps accurately in the system; - Escalate complex or unresolved issues to the appropriate teams when needed; - Handle sensitive customer data with care and security; - Communicate with developers and cross-functional specialists. Qualifications - Excellent German (C1/C2 both spoken and written) level and English B2+/C1; - Basic understanding of Wi-Fi and Ethernet connectivity; - Ability to troubleshoot common connectivity issues; - Strong organizational skills with the ability to manage and prioritize multiple requests effectively; - Attention to details; - Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience in customer or technical support role (will be a great plus); Benefits - Fixed schedule: Monday to Friday, 10 AM–6 PM, CET; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Work-life balance; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.