Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Immigration Consultant
Location
EMEA
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Immigration Consultant
Envoy Global, Inc.
Role Description As a Immigration Consultant, you’ll take full ownership of your portfolio, managing end-to-end immigration processes while being a trusted advisor to clients and foreign nationals. You won’t just follow processes; you’ll help shape and improve them. - Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines. - Adhere to clients’ agreed protocols and Service Level Agreements (SLA). - Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems. - Prepare/draft applications. - Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters. - Ensure assessments are completed in accordance with SOP. - Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP. - Attend and participate in client calls as needed. - Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fail to meet their processing standard/withdraw applications and/or request refund of government fees. - Ensure accurate billing of client matters in keeping with company policy and protocols. Qualifications - 2–4 years of immigration experience, preferably with exposure to global or multi-country immigration programs. - Strong knowledge of end-to-end immigration processes, including assessments, application preparation, case management, and compliance requirements. - Proven ability to independently manage a high-volume caseload while maintaining accuracy and attention to detail. - Excellent written and verbal communication skills, with confidence in engaging with clients, foreign nationals, authorities, and external vendors. - Strong stakeholder management skills and the ability to build trusted relationships with clients and internal teams. - A proactive, ownership-driven mindset with the ability to anticipate issues and drive cases to completion. - Experience collaborating with third-party vendors and navigating complex immigration scenarios. - Ability to interpret policies, procedures, and regulatory requirements and apply them effectively. - Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment. - Comfortable identifying process improvements and contributing to operational excellence. - Strong problem-solving skills and sound professional judgment. - Proficiency in case management systems and Microsoft Office applications. - Bachelor's degree or equivalent professional experience. - Ability to work independently while collaborating effectively within a global team environment. Benefits - Flexible working hours: we focus on outcomes, not office time. - Working from home and thus remote working options. - Opportunity to work from abroad where compliant. - A culture built on trust, autonomy, and ownership. - Real responsibility from day one, so no micromanagement. - Space to build, improve, and shape how we work. - Exposure to global clients and complex, out of the ordinary and interesting cases. - Opportunities to grow within a scaling, international organization. - Collaborative, supportive, and people-first environment. - A team that values initiative, ideas, and continuous improvement. - A place where your voice is heard and your work matters.
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