• Collaborate with the Director of Infrastructure to design, implement, and manage systems and processes that support ARC Health’s infrastructure and security objectives, fostering a reliable and secure technical environment. • Work closely with internal teams and external resources to ensure the infrastructure meets current security standards, adapts to evolving security requirements, and aligns with industry best practices. • Maintain productive relationships with external IT vendors and service providers, ensuring that their goals align with ARC Health’s objectives and that infrastructure projects are executed seamlessly. • Oversee the consistency, accessibility, and ease of use of desktop solutions for all employees, including efficient management of help-desk operations to provide prompt support. • Continuously monitor the performance of infrastructure and support services, implementing process improvements to enhance service delivery and operational efficiency. • Partner with IT leadership, business unit leaders, and service providers to identify and implement strategic solutions that boost operational effectiveness and cost efficiency. • Establish and nurture strong working relationships with internal stakeholders and organizational leaders to foster collaboration and ensure alignment on technology initiatives. • Perform other duties as assigned by the Director of Infrastructure, contributing to the overall success of ARC Health’s infrastructure goals.

• Daily monitoring of internal and external managed infrastructures • Behind the scenes support of on-site technical teams • Liaison with software and cyber security vendors to troubleshoot, repair, and automate • Monthly network health analysis and reporting for managed services clients • Continual improvement of managed service alerting systems and proactive automation • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction • Participate in emergency on call rotation

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities. • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies. • Support and improve endpoint management across Windows and macOS devices through Intune, including enrollment, configuration, compliance, patching, application deployment, and security baselines. • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments. • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows. • Handle L2 and L3 escalated tickets across IT and closely related business support areas, helping resolve complex issues in a reliable and timely way. • Act as a primary or backup point of support during incident response activities, including escalation handling, triage, containment support, and post-incident follow-up. • Support audit and compliance activities by helping operate controls, maintain documentation, and provide evidence for programs such as ISO 27001 and SOC 2. • Create and maintain runbooks, technical documentation, and repeatable operational processes that improve service quality and reduce manual effort. • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps, or similar technologies. • Provide technical coverage for the Leuven office while also supporting employees across other locations as needed. • Participate in an on-call rotation to help ensure continuity and reliability of key internal IT services.

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies • Support and improve endpoint management across Windows and macOS devices through Intune • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows • Handle L2 and L3 escalated tickets across IT and closely related business support areas • Act as a primary or backup point of support during incident response activities • Support audit and compliance activities • Create and maintain runbooks, technical documentation, and repeatable operational processes • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps • Provide technical coverage for the Leuven office while also supporting employees across other locations