XTEL

• Monitor, extract and report cloud spend • Manage cloud resources reservations • Develop cloud spend reports and dashboards according to the needs of internal stakeholders • Engage with internal teams/departments and lead cloud spend optimization initiatives, act as FinOps advocate • Oversee infrastructure monitoring data • Assess insights from monitoring and trigger action with concerned team, follow up and remove roadblocks as necessary • Track service lifecycle management notifications from cloud providers, coordinate internal assessments, mobilize resources and coordinate execution • Create and maintain access management policies and procedures, ensure adherence • Outline business continuity and disaster recovery plans for cloud services • Mobilize resources and coordinate testing of the BCR and DR plans • Coordinate specific initiatives aimed at improving support and provisioning processes • Champion initiatives for further development of cloud operations toolkit in the area of responsibility leveraging on the newest technologies • Active representation of cloud operations services in ISO27001 and ISAE audits • Report & manage identified risk in line with ISO 27001 and ISAE controls • Preserve assets, information security and control structures

• Support the scoping, planning, estimation, and contracting of customer implementation services for XTEL platform programs • Ensure technical best practices, reference architectures, implementation patterns, and reusable assets are applied consistently across implementations • Drive adoption of the standardized unified core template-based model to support low TCO, high maintainability, and rapid TTM • Produce, maintain, and evolve technical implementation methodology and training programs • Coach partner resources and delivery teams in a technical delivery assurance capacity • Support pre-sales and services teams in shaping implementation scope and technical delivery assumptions • Contribute to effort estimates for technical workstreams including data migration, integrations, interfaces, technical configuration, and environment-related activities • Help define phased delivery plans, technical work packages, dependencies, and staffing assumptions • Provide technical input into statements of work, project plans, and implementation contracting discussions

• Ensure highly available, resilient, and maintainable systems to support our business growth model, with a focus on Automation, Monitoring, Continuous Integration, and Delivery. • Develop and implement automated provisioning solutions for applications and infrastructure. • Provision and maintain cloud infrastructures in Azure. • Provide operational and system expertise to software delivery teams. • Resolve issues reported via Service Desk systems. • Optimize information access, server infrastructure performance, and integrity. • Maintain documentation including server build docs, configuration standards, and infrastructure architecture. • Develop corrective action plans and Root Cause Analysis documents for internal and client distribution. • Execute activities for automating and streamlining infrastructure operations and DevOps processes. • Build and maintain tools for deployment, monitoring, and operations — leveraging the latest technologies including Agentic AI. • Ensure that the technical environment is properly monitored and correctly used, with timely resolution of technical issues. • Identify system performance issues and oversee the development and use of tools to resolve them. • Support and maintain both customer-facing production environments as well as QA and Development environments. • Report and manage risk in line with ISO 27001 controls. • Preserve assets, information security, and control structures.

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities. • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies. • Support and improve endpoint management across Windows and macOS devices through Intune, including enrollment, configuration, compliance, patching, application deployment, and security baselines. • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments. • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows. • Handle L2 and L3 escalated tickets across IT and closely related business support areas, helping resolve complex issues in a reliable and timely way. • Act as a primary or backup point of support during incident response activities, including escalation handling, triage, containment support, and post-incident follow-up. • Support audit and compliance activities by helping operate controls, maintain documentation, and provide evidence for programs such as ISO 27001 and SOC 2. • Create and maintain runbooks, technical documentation, and repeatable operational processes that improve service quality and reduce manual effort. • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps, or similar technologies. • Provide technical coverage for the Leuven office while also supporting employees across other locations as needed. • Participate in an on-call rotation to help ensure continuity and reliability of key internal IT services.

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies • Support and improve endpoint management across Windows and macOS devices through Intune • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows • Handle L2 and L3 escalated tickets across IT and closely related business support areas • Act as a primary or backup point of support during incident response activities • Support audit and compliance activities • Create and maintain runbooks, technical documentation, and repeatable operational processes • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps • Provide technical coverage for the Leuven office while also supporting employees across other locations

• Manage the ongoing operation and improvement of XTEL’s ISMS. • Draft, review, and maintain security & compliance policies, standards, and procedures. • Manage internal and external audits (ISO 27001, SOC 2). • Monitor compliance obligations across frameworks including ISO 27001, SOC 2, SOC 1/ISAE 3402, GDPR, and NIS2. • Own risk assessments and treatment plans. • Manage our Third Party Risk Management (TPRM) efforts. • Assist with client security questionnaires, RFPs, and due diligence requests. • Support ESG initiatives. • Collaborate with stakeholders across IT, Product, Engineering, HR, etc. to implement security controls. • Contribute to incident response and BCP/DRP planning and testing.

• Support the ongoing operation and improvement of XTEL’s ISMS. • Draft, review, and maintain security & compliance policies, standards, and procedures. • Manage internal and external audits (ISO 27001, SOC 2). • Help monitor compliance obligations across frameworks. • Assist with risk assessments and treatment plans. • Contribute to our Third Party Risk Management (TPRM) efforts. • Assist with client security questionnaires, RFPs, and due diligence requests. • Support ESG initiatives by collecting, analyzing, and reporting on sustainability metrics. • Assist in responding to customer RFPs and inquiries related to ESG. • Collaborate with stakeholders across IT, Product, Engineering, HR, etc. to implement security controls. • Continuously look for ways to automate, streamline, and modernize how we manage compliance and security operations. • Contribute to incident response and BCP/DRP planning and testing.

• Act as a trusted advisor to establish and maintain strong relationships with key account contacts. • Conduct in-depth needs assessments to identify areas for improvement and recommend tailored solutions. • Develop customized RGM/Analytics strategies based on client needs and industry best practices that connect practitioners and solutions. • Collaborate with cross-functional teams to implement RGM/Analytics initiatives, ensuring alignment with client goals. • Analyze client data, market trends, and competitive insights to provide actionable recommendations for revenue growth to accelerate client speed to value capture. • Translate data-driven insights into strategic recommendations and actionable plans for clients. • Support clients in implementing changes and adopting new processes, tools, and strategies. • Provide training and support to client teams to ensure successful adoption and utilization of RGM/Analytics solutions. • Monitor and evaluate the performance of implemented solutions, identifying opportunities for optimization and improvement. • Conduct Quarterly Business Reviews (QBRs) to assess client health and discuss strategic goals. • Manage contract renewals and identify opportunities for upselling additional products or services. • Present tailored solutions to clients that align with their evolving needs and business objectives.

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview The role of IT Program Delivery Lead within XTEL’s Service Delivery group is crucial for ensuring that global Solution Implementation programs are successful and for managing and developing service delivery team capabilities to achieve program objectives. Key Responsibilities - Strategic Planning: Define and execute a global technical program strategy, ensuring optimal use of XTEL technology, budget efficiency, and local market adaptability. - Project Execution: Lead end-to-end project planning and delivery, ensuring alignment with timelines, budgets, and quality standards while proactively managing risks. - Team Leadership: Lead, mentor, and develop project teams (functional, technical, QA), fostering a strong culture of discipline, rigor, and continuous improvement. - Governance & Quality: Implement governance frameworks and quality assurance processes to ensure consistent, high-standard software delivery across all programs. - Stakeholder Management: Act as the primary point of contact for clients, managing expectations, reporting on delivery performance, and ensuring satisfaction with project outcomes. - Cross-Functional Coordination: Collaborate across delivery, product engineering, cloud operations, and Customer Success teams to ensure seamless solution integration and business value. - Partner Management: Oversee relationships with external partners providing implementation and managed services within the client portfolio. - Performance & Improvement: Monitor program performance, gather feedback, and drive continuous improvement of methodologies and ways of working. Qualifications A great candidate will have: - Experience: 10+ years in technology project management, delivering large-scale enterprise software solutions in commercial environments, ideally for software vendors focused on product and technology adoption. - Leadership: Proven ability to lead, mentor, and motivate cross-functional and matrixed teams across multiple time zones, managing both direct and indirect resources. - Stakeholder Management: Strong track record of engaging and influencing senior internal and external stakeholders at various levels of seniority. - Project Management Expertise: Solid command of PM methodologies (Agile, SDLC) with PMP, Prince2, or Agile certification preferred. - Financial Acumen: Ability to understand and manage project financials, including fixed-price contracts and their impact on company P&L. - Communication: Excellent written and verbal communication skills in English; a second language (French or Italian) is a strong plus. - Analytical Thinking: Sound judgement, ability to see the big picture, evaluate options rationally, and incorporate expert input when making recommendations. - Technical Background: A background in software engineering or architecture is preferred, along with familiarity with Consumer Goods/Retail sectors. - Education: Master's degree in Science or Engineering preferred. What We Offer - A challenging role in a fast-growing AI-driven revenue management company. - A diverse and international team with strong ownership and a can-do mentality. - Opportunities to contribute to the organization's growth and development. - A cross-functional role spanning geographies and departments. - Flexible working with hybrid and remote options Equal Opportunity Statement If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria. XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Identify, engage, and convert new enterprise clients that can benefit from XTEL’s RGM and TPx solutions. • Build and maintain a deep pipeline through proactive prospecting and market intelligence. • Lead complex sales cycles, positioning XTEL’s platform through a strong ROI and value‑delivery narrative. • Translate client challenges into tailored solution proposals aligned with strategic business goals. • Build trusted relationships with senior executives, commercial leaders, and cross‑functional stakeholders within target organizations. • Serve as a strategic advisor and subject‑matter expert on RGM and trade optimization. • Stay ahead of industry trends, emerging technologies, and competitive insights within the RGM/TPx ecosystem. • Partner closely with marketing, product management, and customer success teams to ensure a seamless, high‑quality experience from first contact to implementation. • Meet and exceed quarterly and annual revenue targets.