• Daily monitoring of internal and external managed infrastructures • Behind the scenes support of on-site technical teams • Liaison with software and cyber security vendors to troubleshoot, repair, and automate • Monthly network health analysis and reporting for managed services clients • Continual improvement of managed service alerting systems and proactive automation • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction • Participate in emergency on call rotation

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities. • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies. • Support and improve endpoint management across Windows and macOS devices through Intune, including enrollment, configuration, compliance, patching, application deployment, and security baselines. • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments. • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows. • Handle L2 and L3 escalated tickets across IT and closely related business support areas, helping resolve complex issues in a reliable and timely way. • Act as a primary or backup point of support during incident response activities, including escalation handling, triage, containment support, and post-incident follow-up. • Support audit and compliance activities by helping operate controls, maintain documentation, and provide evidence for programs such as ISO 27001 and SOC 2. • Create and maintain runbooks, technical documentation, and repeatable operational processes that improve service quality and reduce manual effort. • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps, or similar technologies. • Provide technical coverage for the Leuven office while also supporting employees across other locations as needed. • Participate in an on-call rotation to help ensure continuity and reliability of key internal IT services.

• Manage and continuously improve core Microsoft cloud services, including Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related security capabilities • Oversee identity and access administration, including user lifecycle processes, dynamic groups, RBAC, conditional access, MFA, privileged access workflows, and device compliance policies • Support and improve endpoint management across Windows and macOS devices through Intune • Maintain and enhance Azure networking and VPN connectivity to support secure access across office and remote environments • Contribute to the administration and continuous improvement of security and compliance tooling, including Defender, Purview, Sentinel, and related monitoring workflows • Handle L2 and L3 escalated tickets across IT and closely related business support areas • Act as a primary or backup point of support during incident response activities • Support audit and compliance activities • Create and maintain runbooks, technical documentation, and repeatable operational processes • Identify and implement automation opportunities using tools such as PowerShell, Microsoft Graph, Logic Apps • Provide technical coverage for the Leuven office while also supporting employees across other locations

Role Description Basic Qualifications for SAP Basis Interfaces Administrator - Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. - At least 4 years of experience with Information Technology. - U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Preferred Qualifications for SAP Basis Interfaces Administrator - A minimum of 10 years of SAP Basis experience including HANA 2.0, SDI/SDA, SLT, PI/PO, Netweaver ICM, Gateway Services, Odata, iDocs, RFCs. - SAP HANA Monitoring and Management. - Experience connecting SAP to external data sources including REST, SOAP, SQLSvr, Oracle, DB2, Sybase. - In depth knowledge on debugging and trouble shooting skills on native HANA. - Familiarity with SDLC/ Agile /scrum methodology. - Experience in leading small teams. - Willing to work with globally distributed teams across time zones. Qualifications - Bachelor's degree or foreign equivalent required from an accredited institution. - At least 4 years of experience with Information Technology. - A minimum of 10 years of SAP Basis experience. - Experience connecting SAP to external data sources. - Familiarity with SDLC/ Agile /scrum methodology. - Experience in leading small teams. Requirements - U.S. citizens and those authorized to work in the U.S. are encouraged to apply. - Will also consider three years of progressive experience in the specialty in lieu of every year of education. Company Description