Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Opportunity Lead Partner Solution Consulting for APAC, transforming how our partner ecosystem delivers AI-first solutions through exceptional pre-sales execution and strategic co-innovation. You'll build and scale a team of solution architects who drive revenue through technical excellence while building reusable capabilities that compound partner success across the region. This role balances operational pre-sales excellence-supporting partners with technical discovery, solution validation, and deal acceleration-with strategic capability building through reference architectures, validated accelerators, and AI-led co-innovation. You'll lead Partner Solutions Advisors, AI Solution Architects, and other roles as needed in support of Global SIs, Regional Partners, Managed Services Providers, Hyperscalers, and Tech Partners. Shape how the world's leading enterprises adopt AI-powered workflow platforms through our partner ecosystem. Build the pre-sales excellence and strategic capabilities that make ServiceNow the workflow engine of the enterprise AI market. This is an opportunity to architect an ecosystem that transforms how work gets done across one of the world's most dynamic regions. What You'll Do Pre-Sales Excellence & Revenue Impact - Lead high-performing pre-sales team in supporting partner-led opportunities with technical discovery, proof-of-concepts, architectural validation, and competitive positioning that accelerates deal closure and expands NNACV - Drive executive briefings, and solution workshops that convert technical capabilities into qualified pipeline and strategic customer engagements - Deploy team strategically across high-value opportunities, balancing immediate deal support with long-term partner capability building to maximize business impact - Ensure partners experience responsive, world-class technical support that strengthens ServiceNow positioning and accelerates partner-sourced revenue Strategic Partner Development & Co-Innovation - Drive AI-first co-innovation at scale, orchestrating reference architecture development, validated accelerator creation, and industry-specific solution standardization with APAC partners - Build strategic relationships with partner C-suite (CAIO, CDO, CTO) to shape practice investments, solution strategies, and ServiceNow platform adoption roadmaps - Accelerate partner maturity through targeted enablement, mentorship, and capability-building programs that increase self-sufficiency and solution quality - Establish APAC as a center of excellence for industry-specific partner solutions, leveraging regional market dynamics and vertical strengths Leadership & Operational Excellence - Build, inspire, and develop diverse team of solution architects, establishing clear career paths, succession plans, and talent pipelines to support regional growth - Translate GPC strategy into actionable APAC execution plans, maintaining strong alignment with Partner Management, Sales leadership, and cross-functional stakeholders - Drive operational efficiency through disciplined resource allocation, AI-leveraged automation, and clear responsibility frameworks that eliminate friction and optimize collaboration - Manage team performance, hiring, budget oversight, strategic fund allocation, and business metrics with accountability for partner satisfaction and revenue outcomes Qualifications What You Bring - 15+ years building or leading pre-sales, solution consulting, or professional services organizations with demonstrated success in partner ecosystem contexts - 10+ years second-line leadership building and scaling front-line teams across diverse geographies with strong coaching and talent development capabilities - Deep technical expertise in enterprise platforms, cloud architectures, and AI/ML technologies with ability to engage credibly in complex solution discussions and translate capabilities into business value - Extensive experience with Global SIs, Regional Partners, Managed Services Providers, and Technology Partners, understanding their business models, GTM motions, and co-innovation requirements - Proven track record driving revenue growth through partner channels with measurable pipeline generation, deal velocity improvement, and win rate impact - Executive presence and communication skills engaging C-level stakeholders, presenting to large audiences, and building strategic relationships across organizational boundaries - Deep understanding of APAC market dynamics, cultural nuances, and business practices with ability to operate effectively across the region's diverse markets - Structured, organized leadership style with focus on team enablement, clear goal-setting, and delivering measurable business outcomes through people development Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Director, Global UXUI Experience Design Location: Orlando Job Description: Work type: Regular (Full-Time) Location: Orlando Categories: Information Technology, Orlando - Professional Generic, Digital Technology Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Global UXUI Experience Design team is focused on driving guest and team member experience strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences (UDX). Our mission is to amplify the multi-sensory, immersive resort destination experience and connect the customer journey through compelling, consistent, and seamless experience design solutions. Experience, innovation and creativity are central to our company’s core and this executive will be focused on advancing an inclusive user experience connecting the immersive physical in park experience through digital touchpoints to drive guest engagement, transactional simplicity and fan loyalty. This executive will play a critical role, overseeing a mid-size team, identifying opportunities to enhance customer engagement of numerous global platform initiatives by leveraging and evolving our company’s Global Design System to create brand distinctive experience design solutions for revenue growth. Lead and support the development of short, mid-long term strategies focused on driving business results, experience strategies through UX research, design, execution and measurement across the full customer journey for our global destinations and new venture businesses. Collaboration with key partners across UDX and NBC Universal as a subject matter expert to identify new product opportunities and innovations for the guest & team member experiences. Direct teams and lead UXUI development with a cross functional team to identify and implement key business decisions with stakeholders in the organization that align to new products, features and capabilities. MAJOR RESPONSIBILITIES: CUSTOMER EXPERIENCE - Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey with a focus on identifying customer pain points, remove friction and improve the user experience. - Design end-to-end experiences across all customer touch points and channels in partnership with the Digital Engagement, eCommerce, Global Product, TMO and Delivery teams. Projects will include new product launches, customer facing channel enhancements and capabilities that align with our Global Brand Standards and Experience Principals. - Act as the subject matter expert and business owner of new products and UXUI solutions to support the end-to-end experience. - Conduct UX Research and assess end-to-end business processes, and practices, identify and implement enhancements to improve customer satisfaction in effort to deepen loyalty and trust with our guests. - Continually challenge the status quo by understanding consumer preference and intent. - Champion, communicate and reinforce the Global Experience Design Vision in order to deliver the next paradigm in the immersive customer experience. - Drive and influence solutions for key business decisions with and throughout the organization to enable alignment and collaboration as new products or enhancements roll out. - Ensure that the designed practices, annual product and consumer targets, and key performance indicators (KPIs) are met based on the experiences delivered. - In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumer’s reception and experience. - Assess end-to-end business policies, processes, and practices, which currently create friction in the guest experience and implement enhancements to improve customer satisfaction and GSAT. DEPARTMENT LEADERSHIP & COLLABORATION - Strong people leader focused on achieving operational excellence and superior guest experience advancements by building and upskilling a high-performing experience design team to achieve and exceed goals and objectives. - Lead teams to define and develop user-centered design experiences in partnership with Marketing & Sales, Universal Creative, Products & Experience and Digital & Technology teams across all Global platforms (web, mobile, digital signage, interactives games and immersive web3 technologies) - Lead and coach a highly collaborative and talented Global UXUI team of internal UXUI Designers, Design Technologists, UX Writers and UX Researchers. - Be a vocal Champion and encourage team members to deliver innovative design solutions that improve engagement, conversion and build fan loyalty across our digital platforms. - Ensure consistent, cross-functional communication across the Global UXUI Experience Design team to include Global Product Management, TMO, IT, Business Operations, Marketing, Creative, Revenue Operations, Legal, Licence Partners and Finance relative to key business decisions and customer engagement. - Continually challenge status quo by understanding the consumer preference; communicate the vision in order to deliver the next paradigm in customer experience, hence, always keeping the business’s product relevant and engaging to the consumers. VENDOR MANAGEMENT - Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation. - Engage and provide relationship management with Marketing & Sales, Digital & Technology, Universal Creative and Product & Experience and Destination partners as a key stakeholder, ensuring quality and timeliness of deliver, integration with other projects and overall cost management. BUDGET & PROCESS MANAGEMENT TOOLS - Manage time tracking, financial responsibilities relative to budget allocation of direct reports. - Ensure that the designed practices, annual product and consumer targets, and KPIs are met based on the experiences delivered. In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumers’ reception and experience. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: - Bachelor’s degree required. - Undergraduate degree (preferred) in User Experience, Experience Design, Marketing Technology, Graphic Design, UX Research, Human Centered Interaction and/or Interaction Design. EXPERIENCE: - 10+ years of experience with demonstrated leadership in digital design as a creative, Information Architecture, UX, CD or visual designer in a progressive technology enablement, innovation, or marketing organization. - Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement and loyalty programs is a plus. - Must present a portfolio of work that illustrates strong UX, visual design and interaction design excellence or equivalent combination of education and experience. - Experience as an executive in a product industry, spearheading consumer engagement and user experience with proven and successful working experience in information architecture, consumer experience design, interaction design, or a similar role. - Experience executing and evolving product design solutions utilizing design systems as well as creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams. - Experience with defining taxonomies and content strategy for development of components to be used in design systems and Content Management Systems (CMS). - Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply. - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues is critical. - Strong background in stakeholder and partner management along with cross-functional collaboration. - Experience in user experience design team leadership and large-scale program planning and implementation. - Experience with UX Research, facilitating focus groups, developing questionaries with clickable prototypes to tests hypothesis and identify design problems. - Synthesize learnings and prepare reports to uncover opportunities to improve the user experience. - Experience with reviewing and applying accessibility best practices to design solutions. - Demonstrated success creating end-to-end digital product designs in the consumer technology sector. - Demonstrated ability to define and execute strategic initiatives. - Experience with Agile development methodologies. - Basic understanding of front-end development technologies (CSS, HTML, JavaScript, etc.). - Expertise in AI, machine learning and personalization. - Knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science led personalization. - A desire to tackle and solve problems, from big picture strategy to granular details and be willing to do hands on work if needed. - Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation. - Experience in the gaming industry a plus. - Strong foundational design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding. - Budget Management. - A positive attitude, open mind, and desire to collaborate and learn. - Highly proficient in Adobe Creative Suite and Figma. ADDITIONAL INFORMATION: - This role will be managing a team who consist of a internal, contract and design agency talent. - We have a hybrid work week with 3 days required in the office.

Title: Director Training Coaching Product Management Location: United States Department: Training Job Opening IDBZ_686_JOB Salary & PackageAttractive base + bonus + benefits + package IndustryTraining Job TypePermanent Skills RequiredLeadership, Training, Product Education/QualificationsDegree or above CategoryLeadership Right to Work in CountryUSA Citizen Zip/Postal Code10001 Job Description: About Us Advisory, Executive Search, Senior Appointments, Interim Management Consultants Job Description Head of Training / Director of Training and Product Management. Remote based USA. We need your profile to include: - Previous Head of Training and Coaching for an online training courses and training events, information products company which grew through the $20MM - $50MM+ revenue curve during your tenure - Strategic yet hands on; inspires people, leads transformational change and growth - Previous team size staff around 20 individuals including trainers, moderators, instructors, authors, copywriters, translation, project managers, film and video editors - Successfully created online sales and digital marketing funnels and new course curriculum / products that generated $5MM+ in revenue - Knowledge of marketing KPIs and business performance metrics for customer acquisition and retention which produces growth - USA consumer experience, from professional training, adult coaching, mentoring, online courses, eLearning etc - Remote distributed teams, Eastern / Central time zone due to working with USA and European teams - Strong with people, process, digital technology, growth, operational, budgets - Good job stability eg 3+ years in at least 1 or 2 companies, with excellent past references - Interested in personal development and coaching of individuals for improvement - Highly educated eg Degree, MBA or PhD Please apply with your resume and for those who match the above we will be in touch to arrange an initial call and learn more and brief you on this client's career opportunity.

We are looking for a Technical Director to join Builder Relations, leading our team of talented Advocates in APAC. As more developers choose MongoDB as their data platform, your responsibilities will include directly engaging with customers and the community to deliver meaningful experiences and inspiring content. You will empower developers—from startups to Fortune 500 companies—to integrate advanced data and AI capabilities into their applications and solutions. If you are passionate about equipping builders and cultivating a vibrant developer ecosystem, we invite you to join us in shaping the future of development on MongoDB. Our Builder Relations teams are distributed across the globe, with most members working remotely. To see what our team is doing, check out our content on YouTube, Dev, and Medium. This role can be remotely in the India region. Candidate ProfileWe are excited to welcome a technical leader to our team who, as a player & coach, will drive engagement with customers and the community in India and across the region. At the foundation of your expertise is a love to equip others through hands-on workshops, architectural reviews, and building relationships directly with customers, and at events and user groups. To be successful, you will have at least 10 years of experience as a database expert, and 5 years of experience as a people manager. Ideally, you will have additional experience in a customer-facing role (such as solution architect), teaching, or related technical role, where you’ve led or advised teams as they solve their enterprise's most critical data challenges, and have distributed code and content to support others. You are known for your deep database expertise (familiarity with other data technologies and the ability to quickly become proficient in MongoDB), your insight into developer enablement programs, and your ability to guide development teams in the adoption of new technologies. You’re an excellent public speaker and are comfortable sitting across the table from architects or delivering live enablement sessions to technical audiences of 40 to 400. You are already building with AI for productivity and exploring AI-native solutions. It is essential that you have a genuine passion for equipping other builders to be more productive and successful. Finally, you excel at explaining complex technical concepts in simple terms and have a natural ability to connect and communicate with developers of various skill levels. Your focus is not just on individual success but on the success of the entire team, consistent with MongoDB's value of Building Together. Position Expectations - Lead a highly technical team supporting regional customer and community engagement - Grow as a recognized subject matter expert on document schema design, building on a deep understanding of core and AI MongoDB capabilities - Deliver schema design review sessions to customer development teams to guide their design, architecture, and use of MongoDB in the context of their specific or potential workloads - Deliver live developer enablement sessions to audiences of 40 to 400 developers - Collaborate with Marketing, Sales, and other teams to develop and scale effective enablement content for builders within strategic accounts - Share and adapt our best practices for effective customer and community engagement in the region, track business impact, and report on feedback and insights your team is actively collecting - Mentor other team members including the surrounding ecosystem of Solutions Architects and Marketing partners. Requirements - You have 10+ years of experience working with development or engineering teams in designing database schemas and implementing highly performant and scalable database methods, including 5 years of experience (or the equivalent) consulting with development teams as a non-member of the team - You have at least 5 years of experience managing and hiring technical teams of engineers or advocates - Strong presentation skills, with the ability to lead technical sessions at public events and online - Portfolio of code and content you've created, or led creation of, to enable developers and drive awareness - Willingness to travel (up to 60%) About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Requisition ID2273467375