Universal Orlando

Title: Media Buyer. Integrated Media- Paid Social Location: Orlando Job Description: Job no: 615092 Work type: Regular (Full-Time) Location: Orlando Categories: Marketing & Sales, Orlando - Professional Generic Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. JOB SUMMARY: The Media Buyer - Paid Social role leads buying and campaign management of Paid Social Media advertising on platforms deemed relevant for the business in domestic markets for theme parks and internal clients/business units (Resorts, Sales, B2B, etc.) in collaboration with the Paid Social Media Manager. The Media Buyer - Paid Social owns vendor communications and negotiates best placements for their respective campaigns. They are responsible for the perfect management and execution of their assigned campaigns including budgeting, setup, tracking and optimizing. MAJOR RESPONSIBILITIES: - Execute media buys accurately and completely within the Paid Social channel. Maintain day-to-day vendor/partner relationships including weekly check-ins and regular communication. Monitor, analyze and optimize the performance of the campaigns in-market. - Make any necessary updates recommended in partnership with the Paid Social leader and Media Analytics. Complete weekly campaign activity reports/analysis, reconciles and manages media budgets on a daily basis. - Support relationships leveraging email, Teams and Workfront with other departments and groups within - Destination - Legal - License Partners - Project Managers - Creative - Content & Creative Strategy Integrated Marketing Communications - Social Media - Direct Digital Media - Universal Vacations - Resort Marketing - Sales/B2B - Provide new ideas to support business strategies and goals. Collaborate with Paid Social team and Paid Social vendors to stay on current industry trends and media opportunities. - Collaborate with Paid Social leader and team to develop both campaign-specific and an overarching annual plan. Partner across buying teams to ensure driving efficiencies within campaigns and delivering maximum ROI. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities. - Perform other duties as assigned. EDUCATION: - Bachelor’s degree in Marketing, Advertising or related field. EXPERIENCE: - 2+ years of media buying experience, with 1+ year of experience in Paid Social media buying specifically, or equivalent combination of education and experience. - Experience managing high annual ad budgets is a plus.

Title: Manager, Safety Controls Engineer Location: Orlando, FL, USA Job Description: Job no: 615454 Work type: Regular (Full-Time) Categories: Engineering, Orlando - Technical Services Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Be a Safety Control System expert with knowledge of controls, electrical schematics, software experience, UO’s company safety philosophy, policies, standards, procedures and cross-functional engineering skills. Provide safety signoff for Venue systems, equipment, components, ECNs, and TDs in compliance with UO Engineering Guidelines. Act as a liaison between Operations and Technical Services to ensure safety issues are addressed, mitigated and corrective actions are followed. Support downtime recovery efforts by technical problem identification, performing System Risk Assessment and Failure Modes and Effects Analysis (FMEA's) and ensure that Engineering Team Members understand the "lessons learned". MAJOR RESPONSIBILITIES: - UO Safety Control Expert will provide leadership and direction by: - Enforcing UO’s company safety philosophy, policies, standards and procedures including Creative’s Standards, ASTM F24 Committee Guidelines and regulations for all hardware and software control related systems company wide. - Reviewing and providing feedback on Creative design standards and specifications for new projects. - Participating in all control equipment development for existing and new Venues (Creative) to recommend product specifications, process requirements, layout complexity, maintainability, reliability and system security. - Providing safety signoff for Venues’ controls/software systems, equipment, components, ECNs and TDs in compliance with UO Engineering Guidelines. - Assisting in the development and revision of department policies and procedures as they relate to safety, configuration control, and other concerns. - Serve as Safety Control System expert for all efforts involving new projects for UO Parks and Creative endeavors by: - Being a liaison between Operations, Technical Services and Creative to ensure safety issues are addressed, mitigated and corrected on new projects. - Participating in control hardware and software design from concept to opening of new Venues by providing input to protect the parks’ interests. - Providing technical oversight and Management for the Controls team on new projects, to include controls engineers and technicians from Tech Services, vendors and 3rd party contractors. - Reviewing safety design documents for new Venues to help ensure the safety of new ride systems. - Supporting Creative during the commissioning and opening of new Venues and/or modification to existing Venues. - Work cross-functionally with other UO Departments and across other Engineering disciplines to support their development of software, hardware, controls, equipment or instrumentation for use in other departments and/or use in other areas of UO. These developments must follow UO’s company safety philosophy, policies, standards, procedures and must be proper archived. - Coordinate assigned Engineering activities between vendors, ride supervisors, ride managers and technicians. Provide project status of assigned task list items to the appropriate ride manager and Engineering manager on a regular basis. - Prepare and review equipment specifications and perform technical evaluation of vendor products and services. Oversee mock-up, prototype, installation, test and adjustment of show and ride systems to ensure compliance with contractual specifications. - Act as mentor for controls and software Engineers to help with their growth in Engineering. Recommend training programs for new hires and associate engineers to increase their development. - Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Performs other duties as assigned. EDUCATION: - Required – Bachelor’s Degree: Bachelor’s Degree from a four-year college or university in Electrical Engineering, Electrical Engineering Technology or related fields. - Desired - Master’s Degree: Master’s Degree from an accredited college or university in Electrical Engineering, Electrical Engineering Technology or related fields; or any equivalent combination of related training and experience. EXPERIENCE: - 10+ years demonstrated experience in electrical engineering, control system design and installation utilizing PLC’s, ladder logic, variable frequency drives and servo control systems, process and/or machine safety, field experience with Theme Park technical environment and process control fault analysis/isolation experience required. - 3 years as Safety Controls Engineer, providing technical safety aspects for the control systems, networks, and is one of UO’s safety control’s experts for UO’s Venues. - Has performed Venue downtime recovery by technical problem identification, performing System Risk Assessment, FMEA, and ensure the safety systems are in place. - Experience with safety control equipment to approve product specifications, process requirements, and layout for Venues. - Has reviewed and approved safety of control systems for UO’s Venues. Has provided technical input for Creative on existing and new Venues from initial concept through initial operation. - equivalent combination of education and experience. CERTIFICATIONS, LICENSES, REGISTRATIONS: - PLC controls programming, maintenance, and troubleshooting; required. - AC/DC Drives (motor controls) Configuration, maintenance, and troubleshooting; required. - TUV - Functional Safety Engineer certification or Machine Safety Expert certification; required. - Cisco networking and wireless network certifications; preferred. ADDITIONAL INFORMATION: Required - Strong analytical skills to perform engineering calculations for design, analysis, test and implementation of electrical and control systems. - High Level of knowledge and experience in the design of safety critical systems, ISO 13849-1, ISO 13849-2, ISO12100 standards, IEC60204-1, IEC62061, PL and SIL safety levels, and UL 508A, NEC, ASTM, ASTM F24 Standards and UO’s Safety Standards. - Experience in the design of safety critical systems. - A strong background in servo controls as applied for hydraulic, pneumatic, and electromotive motion control systems is required. - High Level of knowledge of Allen Bradley PLC Systems, "C", Visual Basic, and other software platforms. Experience utilizing PLC-5, SLC-500, ControlLogix, CompactLogix, PanelBuilder 1400E, PanelBuilder32, RSView 32, RSLinx, RSLogix (5 thru 5000), RSStudio 5000, RSNetworx, Allen-Bradley PLC, and AC/DC motor control systems. - Ability to perform engineering calculations commensurate with Baccalaureate training in electrical, electronic and software engineering. - Experience with generation of control system specifications, acceptance test procedures, technical compliance, system risk assessments and failure analysis. - Proven application experience utilizing the following products and networks. 1305, 1336, 750 series AB variable frequency drives, Data Highway Plus, Remote I/O, ControlNet, DeviceNet, Ethernet, DMX and SMPTE. - Experience in Ride and Show control systems in the theme park industry. Desired - Experience with Siemens Safety PLC’s, Drives, and I/O. - Experience with Anitech, Gilderfluke, and Weigl show system controllers.

Title: Senior Front End Engineer - Angular Location: Orlando Job no: 614093 Work type: Regular (Full-Time) Location: Orlando Categories: Information Technology, Engineering, Orlando - Professional Generic, Digital Technology Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Senior Software Engineer - Front End role is responsible for defining, developing, and delivering secure, reliable, scalable, and optimized front end applications in adherence with Universal Destinations & Experiences (UDX) coding standards and practices. This engineering role will collaborate with engineers, testers, Architecture, Product, PMO, third-party vendor partners and support teams to ensure continued program alignment, and successful release of the high-quality products. MAJOR RESPONSIBILITIES: - Create code to contribute toward delivery of project deliverables. - Collaborate with Scrum Master, RTE, Product, and Architecture teams on delivery and release management processes. - Work with the team to estimate, design, and develop project deliverables including technical details and peer code reviews. - Plan and execute short-term tactical plans and long-term strategic goals and for managing and maintaining web technologies. - Triage defects found during software development and quality assurance cycles to ensure a timely resolution. - Support Release Management and Change Control processes to support the integration and deployment of application features. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: Bachelor’s degree required in Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology, or related field. EXPERIENCE: - 5+ years equivalent work experience. - Experience preferred in front-end or full-stack application development. - Conflict resolution and problem-solving techniques required. - Good presentation, facilitation, communication, and negotiation skills preferred. - 3+ years working with modern MV* libraries such as Angular, React, Vue.js, etc. - Strong understanding of core JavaScript, HTML, CSS, SASS, ES6+ and/or TypeScript. - Strong understanding of E2E Internet application architecture including browser concepts, HTTP, REST, and Security best practices. - Experience with CICD, Unit Testing, Linting, and Code Coverage. - Experience with Object orientated and procedural programming. - Strong written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience). - Business Analysis - proven success collaborating directly with internal customers (i.e., product owners) to understand their needs and translate them into a working solution. - Adaptability - a fast learner with a willingness to build solutions using tools to which you may have had little previous exposure. - Empathy - the innate ability to understand the challenges faced by our customers, and the drive to resolve them. - Passionate about producing simple, consistent, maintainable, well-tested modular code. - Demonstrated ability to produce high quality technical documentation. - Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity. - Experience with large-scale enterprise system development and integration. - Experience with Agile, Scrum, and Scaled Agile Framework a plus. - Experience with accessibility / ADA Compliance; AA, W3, etc. - Experience with Agile, Scrum, and Scaled Agile Framework a plus. - Experience with mature SDLC, GIT, and NPM publishing techniques. - Experience with back-end technologies, Java and .NET.Experience with functional and automated testing and focused on quality engineering; - or equivalent combination of education and experience.

Title: Horticulture Supervisor – Universal EPIC Universe Job no: 615157 Work type: Regular (Full-Time) Location: Orlando Categories: Management, Technical - Other, Administration - Other, Landscaping, Orlando - Universal Epic Universe Job Description: Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Responsible for supervising all general horticulture maintenance activities to ensure the highest possible quality standards for UO landscape areas. In addition to overseeing and implementing all UO safety policies and procedures among team members. MAJOR RESPONSIBILITIES: - Creates and disseminates horticulture work schedules using the Kronos time and attendance management system. - Completes employee performance appraisals, tracks necessary EHS training needs, and provides resources for horticulture team members to improve their horticultural knowledge and skills. - Coordinates with other UO departments and tracks work orders using Maximo system to support all Horticulture labor and non labor expense. In addition, utilizing our Maximo systems to update essential data for daily operations within our division. - Monitors Horticulture budgets weekly to stay on trend for actual and budgeted expense. - Prepares allotted budgets to include daily operation and LRP (Long Range Planning) for future development. - Assists and develops scope of work and issues maintenance directives for all horticulture team members by monitoring the cultural requirements in all areas. - Monitors the quality and effectiveness of landscaping work. The use of horticulture tools, equipment, and material availability. - Oversees equipment distribution and preventive maintenance to all equipment. - Coordinates and creates area designs, seasonal UO horticulture themes, and research and development of new plant species. - Oversees emergency planning and response, vendor/supplier inspections, landscape licensing requirements i.e.: valid Florida Driver’s License. - Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Performs other duties as assigned. EDUCATION: - High school degree or GED required. - Bachelor’s degree (BA)/Associate degree (AA) or equivalent from two-year College or Technical school Horticulture or related field preferred. EXPERIENCE: - 3-5 years experience in Landscape Operations required. - 5-7 years experience in Landscape Operations preferred. - 1-3 years experience in a supervisory capacity required. CERTIFICATIONS, LICENSES, REGISTRATIONS: Master Gardener, Pest Control Operators License, and Certified Arborist preferred. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

Title: Solution Architect (Point of Sale, F&B, Merch, Oracle Simphony) Location: Orlando Job Description: Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Solutions Architect’s role is to design application architecture for specified projects to meet security, performance, reliability, reusability, scalability, and maintainability requirements. Project work includes participating in and designing solution options to existing platforms, systems, applications and microservices. This individual will also be involved design of new systems and platforms. Responsible for leading technical discussions with stakeholders and others to drive decisions and solution design. Coach and guide agile delivery teams through technical solutions and work with product owners and product managers to implement end-to-end solutions. Maintain technical knowledge of UPR systems and act as a subject matter expert. Provide documentation and support to teams involved in the solution. The Solutions Architect will have to work with cross functional teams that will include Product Owners, Data Architects, Delivery Teams, IT Security, DevOps, Infrastructure Teams and Agile Scrum Masters and others in the organization to succeed. Project work includes web applications, native mobile applications, microservices, DevOps, and platform design. This architect will have the opportunity to work on international enterprise multi park solutions. MAJOR RESPONSIBILITIES: Solution Design - Where applicable, architect, design/develop, and oversee implementation of end-to-end integrated solution. - Be a subject matter expert for development teams as part of implementation. - Document and maintain the organizations existing solutions architecture and technology portfolio; make recommendations for improvements and/or alternatives. - Review new and existing solutions design projects and procurement or outsourcing plans for compliance with standards and architectural plans. - Interface and coordinate tasks with internal and external technical resources. - Collaborate with Project Managers, vendors and IT stakeholders to provision estimates and develop overall implementation plan for installation, customization, and integration efforts. - Model business and systems processes based on findings through use case scenarios, sequence diagrams, swaggers, workflow diagrams, and data models. Strategy & Planning - Act as visionary and strategist for their solution domain area. Assist, design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate technology and software. - Ensure that proposed and existing solution architectures are aligned with Data Architecture and Enterprise Architecture. - Provide architectural expertise and direction to other architects, and software delivery teams. - Develop, document, and communicate plans for investing in solutions architecture, including analysis of cost reduction opportunities. - Conduct research on emerging technologies in support of systems development efforts and recommend technologies that will increase cost effectiveness and systems flexibility. - Provide technical assessments for new work efforts. - Lead development of formalized solution methodologies. - Build and maintain repository for deliverables and methodologies. Technical Collaboration - Confer with delivery teams, product team, or senior management to refine business requirements and collaborate on technical designs and resolve technical issues. - Participate and actively engage with other architects and domain experts at the solution review board. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned. - EDUCATION: - Bachelor’s Degree in Computer Science, Computer Engineering, Systems Engineering or similar essential required. EXPERIENCE: - 10+ years of IT experience with large integrated project; - or equivalent combination of education and experience. ADDITIONAL INFORMATION: - Experience leading global enterprise engineering projects or teams is a plus. - Familiarity with REST, Node.Js, .NET, NoSQL, SQL, native mobile applications, eventing patterns and microservices. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

Title: Manager, Entertainment – Universal Epic Universe Location: Orlando Job no: 615095 Work type: Regular (Full-Time) Location: Orlando Categories: Management, Entertainment, Orlando - Professional Generic Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Responsible to assist in the direction of the Entertainment Operational staff, ensuring that all venues operate at their optimum performance levels. MAJOR RESPONSIBILITIES: - Works in conjunction with the senior level management of Entertainment in developing and implementing the strategic plan for the maintenance, enhancement, and improvement of all entertainment venues within the assigned areas, including facilities, technical elements/aspects and talent. - Responsible for ensuring the successful operation of all entertainment venues within the assigned parks. Responsible for effectively communicating necessary information that pertains to the entertainment operation to necessary parties. Partnering both in and outside of the department with management counterparts. - Provides guidance and support to Stage Managers, Assistant Stage Managers and Coordinators with operational and employee issues. Encourage and mentor development of team to help enhance and improve job performance. - Is required to periodically represent the Entertainment Department as Manager on Duty (499) for all entertainment venues in their assigned park. Responsibilities include but are not limited to problem solving all issues involving the venues as well as employees and communicating those issues to the appropriate Management Representation. - Oversee venue financial areas including labor and non-labor budgets, venue parameters, and show schedules/cycles/grids. - Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Performs other duties as assigned. EDUCATION: - High school degree or GED required. - Bachelors Degree from a four year college or University or experience equivalent to a bachelors degree in theater or TV/Film Production preferred. EXPERIENCE: - 5+ Years: professional entertainment or theme park experience required. - 5+ Years: experience in a management or supervisory position preferred; - or equivalent combination of education and experience.

Title: Director, Global UXUI Experience Design Location: Orlando Job Description: Work type: Regular (Full-Time) Location: Orlando Categories: Information Technology, Orlando - Professional Generic, Digital Technology Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Global UXUI Experience Design team is focused on driving guest and team member experience strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences (UDX). Our mission is to amplify the multi-sensory, immersive resort destination experience and connect the customer journey through compelling, consistent, and seamless experience design solutions. Experience, innovation and creativity are central to our company’s core and this executive will be focused on advancing an inclusive user experience connecting the immersive physical in park experience through digital touchpoints to drive guest engagement, transactional simplicity and fan loyalty. This executive will play a critical role, overseeing a mid-size team, identifying opportunities to enhance customer engagement of numerous global platform initiatives by leveraging and evolving our company’s Global Design System to create brand distinctive experience design solutions for revenue growth. Lead and support the development of short, mid-long term strategies focused on driving business results, experience strategies through UX research, design, execution and measurement across the full customer journey for our global destinations and new venture businesses. Collaboration with key partners across UDX and NBC Universal as a subject matter expert to identify new product opportunities and innovations for the guest & team member experiences. Direct teams and lead UXUI development with a cross functional team to identify and implement key business decisions with stakeholders in the organization that align to new products, features and capabilities. MAJOR RESPONSIBILITIES: CUSTOMER EXPERIENCE - Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey with a focus on identifying customer pain points, remove friction and improve the user experience. - Design end-to-end experiences across all customer touch points and channels in partnership with the Digital Engagement, eCommerce, Global Product, TMO and Delivery teams. Projects will include new product launches, customer facing channel enhancements and capabilities that align with our Global Brand Standards and Experience Principals. - Act as the subject matter expert and business owner of new products and UXUI solutions to support the end-to-end experience. - Conduct UX Research and assess end-to-end business processes, and practices, identify and implement enhancements to improve customer satisfaction in effort to deepen loyalty and trust with our guests. - Continually challenge the status quo by understanding consumer preference and intent. - Champion, communicate and reinforce the Global Experience Design Vision in order to deliver the next paradigm in the immersive customer experience. - Drive and influence solutions for key business decisions with and throughout the organization to enable alignment and collaboration as new products or enhancements roll out. - Ensure that the designed practices, annual product and consumer targets, and key performance indicators (KPIs) are met based on the experiences delivered. - In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumer’s reception and experience. - Assess end-to-end business policies, processes, and practices, which currently create friction in the guest experience and implement enhancements to improve customer satisfaction and GSAT. DEPARTMENT LEADERSHIP & COLLABORATION - Strong people leader focused on achieving operational excellence and superior guest experience advancements by building and upskilling a high-performing experience design team to achieve and exceed goals and objectives. - Lead teams to define and develop user-centered design experiences in partnership with Marketing & Sales, Universal Creative, Products & Experience and Digital & Technology teams across all Global platforms (web, mobile, digital signage, interactives games and immersive web3 technologies) - Lead and coach a highly collaborative and talented Global UXUI team of internal UXUI Designers, Design Technologists, UX Writers and UX Researchers. - Be a vocal Champion and encourage team members to deliver innovative design solutions that improve engagement, conversion and build fan loyalty across our digital platforms. - Ensure consistent, cross-functional communication across the Global UXUI Experience Design team to include Global Product Management, TMO, IT, Business Operations, Marketing, Creative, Revenue Operations, Legal, Licence Partners and Finance relative to key business decisions and customer engagement. - Continually challenge status quo by understanding the consumer preference; communicate the vision in order to deliver the next paradigm in customer experience, hence, always keeping the business’s product relevant and engaging to the consumers. VENDOR MANAGEMENT - Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation. - Engage and provide relationship management with Marketing & Sales, Digital & Technology, Universal Creative and Product & Experience and Destination partners as a key stakeholder, ensuring quality and timeliness of deliver, integration with other projects and overall cost management. BUDGET & PROCESS MANAGEMENT TOOLS - Manage time tracking, financial responsibilities relative to budget allocation of direct reports. - Ensure that the designed practices, annual product and consumer targets, and KPIs are met based on the experiences delivered. In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumers’ reception and experience. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: - Bachelor’s degree required. - Undergraduate degree (preferred) in User Experience, Experience Design, Marketing Technology, Graphic Design, UX Research, Human Centered Interaction and/or Interaction Design. EXPERIENCE: - 10+ years of experience with demonstrated leadership in digital design as a creative, Information Architecture, UX, CD or visual designer in a progressive technology enablement, innovation, or marketing organization. - Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement and loyalty programs is a plus. - Must present a portfolio of work that illustrates strong UX, visual design and interaction design excellence or equivalent combination of education and experience. - Experience as an executive in a product industry, spearheading consumer engagement and user experience with proven and successful working experience in information architecture, consumer experience design, interaction design, or a similar role. - Experience executing and evolving product design solutions utilizing design systems as well as creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams. - Experience with defining taxonomies and content strategy for development of components to be used in design systems and Content Management Systems (CMS). - Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply. - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues is critical. - Strong background in stakeholder and partner management along with cross-functional collaboration. - Experience in user experience design team leadership and large-scale program planning and implementation. - Experience with UX Research, facilitating focus groups, developing questionaries with clickable prototypes to tests hypothesis and identify design problems. - Synthesize learnings and prepare reports to uncover opportunities to improve the user experience. - Experience with reviewing and applying accessibility best practices to design solutions. - Demonstrated success creating end-to-end digital product designs in the consumer technology sector. - Demonstrated ability to define and execute strategic initiatives. - Experience with Agile development methodologies. - Basic understanding of front-end development technologies (CSS, HTML, JavaScript, etc.). - Expertise in AI, machine learning and personalization. - Knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science led personalization. - A desire to tackle and solve problems, from big picture strategy to granular details and be willing to do hands on work if needed. - Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation. - Experience in the gaming industry a plus. - Strong foundational design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding. - Budget Management. - A positive attitude, open mind, and desire to collaborate and learn. - Highly proficient in Adobe Creative Suite and Figma. ADDITIONAL INFORMATION: - This role will be managing a team who consist of a internal, contract and design agency talent. - We have a hybrid work week with 3 days required in the office.

Supervisor, AskHR Services – Universal Epic Universe Location: Orlando, Florida Work Arrangement: Hybrid (Minimum 3 days per week onsite) Employment Type: Full-Time Job Description: Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Oversees and facilitates all aspects of the AskHR Services Center function. Performs supervisory functions, including recruitment, on-boarding, training, coaching, mentoring, task assignment, performance evaluations, and allocating staff resources. Must be knowledgeable in many aspects of Human Resources including policies, benefits, payroll, and regulations that govern Human Resources areas. MAJOR RESPONSIBILITIES: - Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning. - Develop team to resolve all inquiries related to Human Resources and related policies, procedures and transactions using HR systems and service center technologies while consistently demonstrating superior customer service skills. - Ensure quality level of service by staff meeting all established expectations, including timelines. - Supervise day to day activities of the Service Center and staff. - Ensure adequate knowledge-based documents monitoring of accuracy of information and updating where appropriate, for internal and external topics. - Handle first-level escalation of questions and uses judgement to determine appropriate resolution or the need to escalate. - Deliver on knowledge of HR policies and regulations to ensure compliance and staff knowledge. - Communicate relevant information to our HR teams, Operational Leaders and HR Senior Leadership on Service Center trends and resources provided to Team Members. - Monitor the effectiveness and utilization of Oracle Service Cloud system. - Responsible for resolution of any system related issues, working with technical support on a maintenance perspective as well as recommending and implementation of technology enhancements. - Will provide reporting of utilization of Service Center to include types of cases, time submission of cases, response turnaround time and other analytical data that helps to support the level of service being provided. - Foster partnerships with internal partners to include Parks Technology and HRIS to assist with implementation of changes within the Oracle system. - Foster and maintain positive relationships with HR constituents and internal partners (HR Services, HR Operations, and Parks Technology). - Serve as an interface between internal/external customers and functional Team Members to ensure effective definition of and delivery of services. - Responsible for ensuring adequate communication of services so Team Members are fully aware of services and resources available. - Recommend enhancement/changes to service level of knowledge and responsible for reaching out to partners in moving forward with implementation of these changes. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: - High school degree or GED is required. - Associate or Bachelor’s Degree is preferred. EXPERIENCE: - 2+ years of experience working in an HR service position required with systems related knowledge; - or equivalent combination of education and experience. ADDITIONAL INFORMATION: - Supervises Non-Exempt Team Members, which includes scheduling, performance evaluations, coaching, training, etc. - Will be responsible to ensure the Service Center is opened and operational during posted hours of operation. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

Title: Construction Design Review Specialist (EHS) Location: Orlando Job Description: Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Responsible for daily coordination, advisement, technical support and conformance and quality of Creative project designs and determinations by validating drawings, project submittals, and other related documents for accuracy and conformance with local regulation, permits, and/or global EHS policies and standards. Partner with EHS Global Environmental Affairs and Health & Safety teams along with Communications and Assurance teams to gain understanding and support conformance with these elements. Responsibilities include validation (including quality control) of documents and records, evaluation of effectualness of prescribed controls, communicating findings and contributing factors and effectively using a range of EHS tools and practices to aid the business to mitigate risk, reduce potential for incident and drive conformance in all areas of EHS. Provide technical guidance and act as a liaison between EHS and Site operating divisions, Universal Creative. MAJOR RESPONSIBILITIES: - Conduct reviews of all project design documents to provide guidance on guest and Team Member safety, fire prevention, environmental, occupational health for new and re-commissioning projects for conformance with regulation and established EHS standard. - Maintain electronic recordkeeping system for all EHS design review comments and recommendations. - Act as the EHS project liaison with Site Divisions, Universal Creative, and other key stakeholders to evaluate and maintain EHS conformance on new Creative project designs. - Participate in the onsite verification for project to meet corporate or regulatory compliance. - Facilitate and maintain effective communication mechanisms between contractor/vendors, design engineers/architects, project management teams, and EHS business lines throughout the project phase regarding EHS hazard identification, project submittals, plans, change management to facilitate compliance with regulations and EHS standards and assurance guidelines. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: Bachelor’s Degree in Safety Engineering/Management, Public Health, Environment and/or Biological or Educational Sciences or associated degree is preferred. EXPERIENCE: - 2+ in industrial and/or construction role; hazard recognition and mitigation, technical report preparation and executive communications, drawing and specification review, issuance and retention of documents. - Planning, scheduling, and organization are critical skill sets for success; - or equivalent combination of education and experience CERTIFICATIONS, LICENSES, REGISTRATIONS: - Possess or have the education and experience to meet testing criteria for: CSP, CIH, CHMM, PE or other equivalent internationally recognized certification within the EHS discipline. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

Title: Senior Analyst, Ethnographic Research Location: Orlando Job Description: Job no: 615096 Work type: Regular (Full-Time) Location: Orlando Categories: Marketing & Sales, Orlando - Professional Generic Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Universal Parks and Resorts Consumer Insights is the core research function charged with designing, implementing, and interpreting primary mixed method research to provide the organization with information on past, current, and future guests’ experiences, sentiments, and profiles for both UOR and USH. The Consumer Insights team supports stakeholder groups throughout the organization, including Marketing & Sales, Operations, Entertainment, Creative, Product Planning, and Finance, providing data critical to immediate needs as well as mid and long-range planning efforts. The Senior Analyst of Ethnographic Research will collaborate in designing, conducting, and analyzing mixed methods studies on guest-related topics, working with our Field, Quantitative, and Systems Teams to collect new primary data, curate existing data, and synthesize a range of internal and external information to produce credible, thorough, holistic deliverables that inform business decisions. MAJOR RESPONSIBILITIES: - Analysis, Interpretation, and Presentation of Findings - Use appropriate qualitative analytic frameworks (e.g., discourse analysis, applied thematic analysis) to interpret the meaning and relevance of qualitative information to specific business problems - Compare data collected from multiple sources to identify patterns, explore discrepancies, and triangulate findings - Synthesize data across multiple sources to provide a cohesive, holistic, and credible perspective on a topic - Present findings using multiple media (e.g., decks, documents, videos, orally) to clearly and effectively communicate research findings to specific audiences - Qualitative Coding - Conduct manual (human) coding of data collected from interviews and focus groups, survey responses, digital forums/sites/platforms, and observations using traditional qualitative coding processes, including open, axial, and selective coding to create and assign codes - Data Collection - Conduct semi-structured and unstructured interviews - Moderate online and in-person focus group discussions - Observe a diverse range of processes and behaviors - Review digital landscapes (websites, blogs, social media platforms, etc.) using systematic approaches - Research Design, including collaboration in the - Selection of appropriate methods to meet research objective - Creation of study-specific research instruments (e.g., interview, focus group guides, training materials, observation rubrics, survey questions, etc - Coordination with relevant stakeholders to address scheduling and logistical requirements - Development of realistic but efficient research timelines - Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Perform other duties as assigned - EDUCATION: - Four-year Bachelor’s degree in Anthropology, Sociology, Psychology, Human Factors, Market Research, or other Social Science required; - Master’s degree preferred. - EXPERIENCE: - 4+ years’ experience conducting and analyzing qualitative research using a wide array of techniques (e.g., in-depth interviews, observation, focus groups, content analysis, cognitive interviews, etc. - ADDITIONAL INFORMATION: - The following skills/experience are required: - Demonstrated experience collecting qualitative data using various techniques (e.g., interviews, observations, focus groups) - Demonstrated experience using applied thematic analysis, content analysis, discourse/rhetorical analysis, or other grounded theory approaches to derive meaningful categories from qualitative data - Evidence of advanced critical thinking skills, as demonstrated by the ability to recognize patterns, develop logical inferences, assess the relative weight of different types of data, and use data to solve problems. - Strong interpersonal skills, an ability to build rapport and trust quickly, and demonstrated experience having to initiate and guide conversations with diverse audiences - Excellent command of the English language (written and oral) required; fluency in Spanish and/or Portuguese preferred - Advanced presentation skills, including public speaking, slide deck development - Ability to work with a high degree of independence, but also to excel when working on a team - Success managing competing priorities and comfort adapting to changing timelines and needs Your talent, skills and experience will be rewarded with a competitive compensation package.