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Customer Service & Admin Assistant
Location
EST (UTC-5) + 2 moreAll locations: EST (UTC-5) | PST (UTC-8) | CST (UTC-6)
Posted
2 days ago
Salary
$1.5K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service & Admin Assistant
ScaleSource
Role Description Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage. What You'll Actually Do - Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging - Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery - Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current - Handle routine franchise admin so managers stay locked on operations - Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding Qualifications - 3+ years in customer-facing or admin support roles - Handled 60+ customer interactions/day for 6+ consecutive months - 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM - Willing to undergo necessary training assessment as part of the recruitment process Requirements - Professional home office setup and reliable internet Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run
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