CloudWalk

Title: Product Designer Location: São Paulo Type: Full Time - remote Workplace: remote Category: Product Design Job Description: As a Product Designer at CloudWalk, you turn ambitious product and brand ideas into experiences people trust to manage their money and take action. You own the craft end to end: the flows, the screens, and the interaction details that decide whether a moment feels effortless or confusing. Design here is builder-led. You set UI direction, prototype rapidly, refine architecture, and hold a high bar on quality, reaching for modern tools and AI wherever they help you ship intuitive interfaces with clear navigation and polished interactions. You partner with your team to define the future of our financial products, working from first exploration to high-fidelity execution and even final product. You define what 'good' taste looks like and carry that vision all the way to production. What You'll Be Doing - Champion application craft: Guide the structure, behavior, and UX quality of every feature, partnering with engineers to bring exceptional, high-utility products to life. Maintain a high bar for visual execution within complex application environments. - Design refined application experiences: Own key product surfaces end-to-end, from concept through production. Use layout, interaction, and motion to make complex fintech concepts feel simple, intuitive, and visually compelling across mobile and web platforms. - Optimize for efficiency: Utilize modern development workflows and tooling as your starting point. Draft intent, explore implementations, scaffold components, and refactor with a focus on speed and technical excellence. - Bridge design and systems: Translate product requirements into intuitive, human-centered interfaces. Ensure every screen and interaction is clear, accessible, and optimized for an effortless workflow and operational efficiency. What You Need to Succeed - Portfolio: A body of work that demonstrates high visual and interaction craft specifically in live products or complex, interactive applications. - Strong product design craft: Proven experience taking projects from initial concept to live, high-performing application flows, with excellent visual taste and strong attention to typography, composition, hierarchy, interaction details, and polished execution. - Modern design process: Expertise in using a broad range of contemporary design and prototyping tools, with a clear philosophy on how to accelerate production and delivery without sacrificing craft or quality. - Systems mindset: Experience working with design tokens, or component libraries to ensure consistency and scalability across product surfaces. - Collaboration: Clear communication and comfort pairing with fellow product designers and engineers to solve technical and usability challenges. Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments — together. By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Role Description At CloudWalk, Internal Audit is not just about checking boxes—it’s about enabling safe innovation. Our Internal Audit function plays a critical role in helping the company scale disruptive technologies and financial products with robust governance, effective risk management, and strong internal controls. We're looking for a hands-on, tech-savvy Internal Audit professional who is passionate about technology, automation, data, systems, and emerging risks. Someone who thrives in dynamic, fast-paced environments and enjoys navigating the complexities of regulated financial institutions. What You'll Be Doing: - Plan, coordinate, and execute CloudWalk’s Internal Audit activities, from planning through report issuance and follow-up on corrective actions. - Develop and maintain the Annual Audit Plan based on risk assessments, regulatory requirements, and the evolution of CloudWalk’s products, processes, and technologies. - Conduct audits across different domains, including technology, IT general controls (ITGC), cybersecurity, data governance, financial products, business processes, operations, and risk management structures. - Assess the effectiveness of the internal control environment, identifying deficiencies, risk exposures, and opportunities for automation, efficiency gains, and process improvement. - Prepare clear and objective audit reports, presenting well-supported conclusions and practical recommendations to strengthen the control environment and governance. - Partner with business, technology, product, compliance, and risk teams to define, implement, and monitor action plans resulting from audits. - Identify emerging risks related to new technologies, artificial intelligence, new products, regulatory changes, and market trends, incorporating these perspectives into audit planning and execution. - Promote the continuous evolution of the Internal Audit function by implementing methodologies, automation tools, data analytics, and continuous monitoring to make audits more efficient and intelligence-driven. - Act as a strategic partner to leadership, providing independent assessments of risks, controls, and governance, and contributing to CloudWalk’s sustainable growth. Qualifications - Bachelor's degree in Accounting, Business Administration, Economics, Engineering, Information Technology, or another relevant field. - Solid experience in Internal Audit, Risk Management, Internal Controls, or related assurance functions within regulated financial institutions, payment institutions, fintechs, or technology-driven organizations. - Demonstrated ability to independently lead audit engagements from planning through reporting and follow-up. - Experience evaluating technology environments, business processes, governance structures, and internal control frameworks. - Strong interest in technology, automation, artificial intelligence, data analytics, and modern audit methodologies. - Familiarity with internationally recognized frameworks such as the IIA Standards, COSO, COBIT, ITIL, and cybersecurity best practices. - Ability to build structure from scratch, prioritize effectively, and operate autonomously in a fast-growing environment. - Strong analytical thinking, sound judgment, and the ability to challenge constructively while building trusted relationships. - Excellent communication and stakeholder management skills, including the ability to present complex topics to senior leadership. - Advanced English and fluency in Portuguese. Requirements - Experience in building or transforming an Internal Audit function. - Professional certifications such as CIA, CISA, CRMA, CPA, or equivalent. - Experience with cloud environments, DevOps, cybersecurity frameworks (ISO 27001, NIST, CIS Controls), or software development processes. - Experience applying data analytics, continuous auditing, process mining, or AI-enabled audit techniques. - Previous exposure to Board of Directors or Audit Committee reporting. The Future We See - Real-time monitoring of critical processes through intelligent automation. - Continuous assurance supported by data analytics and machine learning. - Early detection of emerging risks before they become incidents. - Seamless collaboration between Engineering, Product, Risk, and Internal Audit to build resilient, scalable, and compliant systems. - A control environment driven by data, intelligence, and continuous improvement.

• Design and own the event tracking architecture across web, app, and backend, defining event structures, properties, and naming conventions, and ensuring proper implementation with Product and Engineering. • Manage the end-to-end data flow across tools like RudderStack, Amplitude, and Iterable, ensuring events are correctly collected, transformed, validated, and consistently available across all destinations. • Establish and enforce data governance, including taxonomy, validation, monitoring, and alerting, to prevent data drift and guarantee reliable, decision-ready data. • Partner with Marketing and CRM teams to enable segmentation, lifecycle campaigns, personalization, and experimentation, while defining and maintaining core metrics such as activation, retention, and LTV. • Evaluate and implement Martech tools and integrations, and build automated workflows and intelligent agents to validate data, generate analyses, and surface insights, continuously improving data quality, scalability, and cost efficiency.

Role Description We’re looking for an Apprentice to join our dynamic team. This is an opportunity to gain hands-on experience in a fast-moving legal and compliance environment while working with a cutting-edge company. If you’re a proactive learner, excited about technology, and eager to develop administrative and operational skills in the legal field, this is your chance to grow with us. - Assist in managing and updating internal records and legal documentation in compliance systems. - Support the registration, organization, and archiving of legal documents and reports. - Aid in responding to official requests, notifications, and legal inquiries under supervision. - Collaborate with internal teams to ensure accurate and timely documentation processing. - Leverage AI tools and automation platforms to streamline legal and administrative workflows. - Participate in training sessions to develop a foundational understanding of legal operations and fintech regulations. - Maintain confidentiality and compliance with legal and regulatory requirements. Qualifications - Currently enrolled in high school or a technical/professional education program, meeting the criteria for an apprenticeship. - Strong organizational and analytical skills with attention to detail. - Interest in technology, automation, and AI-driven workflows. - Basic proficiency in digital tools such as Google Workspace (Docs, Sheets, Drive) and willingness to learn legal tech platforms. - Ability to communicate effectively and collaborate in a dynamic, fast-paced environment. - Curiosity and willingness to learn about fintech, compliance, and legal processes. - Advanced/Fluent English. Requirements - Exposure to low-code/no-code automation tools or willingness to explore them. - Interest in legal operations, compliance, or fintech-related topics. The Future We See At CloudWalk, we believe AI and automation will redefine the way businesses operate: - Legal teams streamlining operations with AI-enhanced document processing and compliance tracking. - Automated workflows optimizing efficiency and accuracy in legal operations. - Digital-first processes enabling real-time decision-making and risk assessment. - A new era where legal and regulatory compliance is seamlessly integrated into business growth strategies. This is just the beginning. Together, we’ll build the future of legal operations—smarter, faster, and more automated than ever. Are you ready to start your journey with us?

• Own end-to-end recruitment for strategic roles across the company. • Partner with hiring managers to define hiring strategies and deliver an outstanding candidate experience. • Lead Attraction & Selection projects focused on improving hiring quality, scalability, and operational excellence. • Use data, AI, and automation to optimize recruiting processes and support better hiring decisions. • Build and improve recruiting playbooks, tools, and best practices. • Collaborate with cross-functional teams on strategic hiring initiatives, including employer branding, interview excellence, and process improvements.

• Design, implement, and maintain credit risk models and frameworks in compliance with BACEN and IFRS 9 standards. • Monitor and manage retail credit exposures across the lifecycle, from origination and underwriting to scoring and portfolio performance. • Develop and validate ML/AI-based models for PD, LGD, EAD, and behavioral scoring. • Build and maintain AI agents to automate risk monitoring, provisioning, and reporting workflows. • Collaborate with the Credit Policy team to define limits, strategies, and credit appetite aligned with the company’s Risk Appetite Statement (RAS). • Conduct stress testing, scenario analysis, and model backtesting to ensure portfolio resilience. • Work closely with Data Science, Finance, Compliance, and Fraud teams to ensure model consistency, explainability, and auditability. • Prepare and present insights and reports to senior management and regulators.

• Develop and maintain Rust-based features across credit, investments, and regulatory compliance domains • Write SQL queries in PostgreSQL • Contribute to unit and integration tests, helping maintain code quality and coverage • Work closely with the team on code reviews, architecture discussions, and technical documentation • Investigate and fix bugs in critical production flows

• Analyze disputes and chargeback workflows to determine the appropriate action • Conduct end-to-end investigations: transaction timeline, evidence, money flow, and root cause analysis • Build and review representment/defense cases — clear, well-documented, and win-focused • Analyze data to identify patterns, fraud signals, and process gaps worth addressing • Use (and help improve) our AI and automation tools to resolve disputes faster and more intelligently • Collaborate with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

• Champion brand and craft: Hold a high standard for visual execution. Ensure every pixel aligns with the CloudWalk brand while maintaining focus on conversion and performance. Let AI generate code while you guide structure, behavior, and UX quality. Partner with engineers to determine what moves into the product. • Design refined landing pages: Own key acquisition surfaces end-to-end, from concept through production. Use layout, interaction, and motion to make complex fintech concepts feel simple, intuitive, and visually compelling. • Work AI-first: Use LLMs, Cursor, and Claude Code as your starting point. Draft intent, explore implementations, scaffold components, and refactor with AI in the loop. • Bridge design and performance: Translate CloudWalk's brand principles into reusable components. Ensure every page is fast, accessible, and optimized for Core Web Vitals.

• Construir fluxos de trabalho de agentes de IA para vendas externas, incluindo qualificação de leads, divulgação, gerenciamento de respostas, monitoramento de desempenho e transição humana. • Conectar enriquecimento de dados, pontuação de leads, filas de campanha, fluxos de trabalho de CRM e feedback em um sistema operacional repetível. • Usar Python, SQL e APIs para construir ferramentas, integrações e automações. • Trabalhar com dados do BigQuery e CRM para definir ICPs, segmentar leads, pontuar comerciantes e monitorar o desempenho do funil. • Realizar experimentos GTM com hipóteses, grupos controle, métricas e critérios de matar/escala. • Criar jornadas外 contextuais usando dados de comerciantes, provas locais e relevância comercial. • Colaborar com Vendas, Crescimento, Dados e Operações para transformar feedback de campo em melhorias no sistema. • Documentar prompts, especificações, playbooks, experimentos e aprendizados.