• Supporting the development, implementation, and management of the company's compensation programs. • Analyzing compensation data, conducting market research, and ensuring that compensation practices are competitive and equitable. • Conducting analyses of compensation data to ensure internal equity and external competitiveness. • Performing market research and benchmarking, analyzing trends and providing recommendations based on industry data. • Assisting in developing, maintaining, and aligning job families, salary ranges, and pay structures with organizational goals and market practices. • Preparing and maintaining accurate reports and data on compensation metrics, trends, and comparisons, ensuring data integrity across systems. • Ensuring compliance with federal, state, and local regulations, monitoring changes and implementing necessary adjustments. • Supporting the design, management, and evaluation of incentive and bonus programs, recommending improvements. • Providing guidance and responding to employee and management inquiries on pay structures, adjustments, and incentive programs with clear communication. • Identifying and implementing process improvements to enhance the efficiency and effectiveness of compensation operations. • Collaborating with HR, finance, and other departments to align compensation practices with organizational objectives.

Role Description We are looking for an analytical, hands-on Operations Analyst to support a business-wide operational transformation programme, reporting to the Chief Performance Officer. This is a doing role as much as an analysis role: - Map how work is performed across the firm. - Help standardise, automate and administer it on our core platforms. - Document and map our operational processes to create a clear baseline. - Build workflows, administer tools, and maintain data cleanliness to turn that baseline into a scalable operating model. - Work closely with the Head of Operations and the operations team across finance, delivery, and CRM systems, dashboards, and HR. This role suits someone who enjoys understanding how organisations operate, builds relationships quickly, challenges existing ways of working, and is happy to get into the detail and do the work themselves. Qualifications - Naturally curious with a desire to understand how organisations operate. - Strong analytical mindset with exceptional attention to detail. - Able to simplify complex operational processes into structured documentation. - Confident engaging with stakeholders at all levels of the organisation. - Highly organised with the ability to manage multiple workstreams simultaneously. - Comfortable working independently in a fast-paced, evolving environment. - Solutions-oriented with a continuous improvement mindset. - Strong sense of ownership and accountability. Requirements - Lead the documentation of end-to-end business processes across operational and corporate functions. - Conduct stakeholder interviews and workshops to understand current processes. - Produce clear process maps, workflows, and supporting documentation. - Capture decision points, approvals, dependencies, and system interactions. - Build and maintain a central repository of operational processes and documentation. - Identify inefficiencies, duplication, manual activities, and operational risks. - Design future-state, standardised workflows and build them. - Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates). - Validate documentation and improvements with business leaders, and iterate. - Own the day-to-day administration of Slack and Notion. - Maintain the Notion knowledge base as the single, well-organised home for processes and documentation. - Apply the permission and data-classification rules set by the Head of Operations. - Act as first-line support for Slack, Notion, and Claude. - Maintain accurate operational data across Scoro, HubSpot, and the staffing tracker. - Support resource planning by monitoring project allocations, utilisation, and billability. - Proactively identify and investigate discrepancies between planned allocations and recorded time. - Monitor staffing compliance, highlighting allocation conflicts, capacity risks, and data quality issues. - Apply and maintain the shared project code structure. - Prepare recurring operational KPI and utilisation reports. - Identify opportunities to improve data quality, reporting accuracy, and operational governance. - Contribute to the rollout of new operational platforms and ways of working. - Produce reports and insights to support operational decision-making. Benefits - Opportunity to contribute to a high-impact operational transformation programme. - Exposure to senior stakeholders across the business. - Fast-paced, collaborative consulting environment. - Opportunity to shape foundational processes that will support future automation and AI initiatives. - Potential for contract extension based on business needs and performance.

Role Description Our team is at the forefront of GenAI-powered solutions developing cutting-edge services to enhance user experiences, optimize internal processes, and explore new business opportunities. You’ll work on scalable, high-impact AI projects, collaborate with cross-functional teams, and contribute to proofs-of-concept, and production-ready AI applications. - Design, develop, and maintain backend services for Product Solutions Platform. - Build high-performance, scalable, and distributed systems. - Work with Java, Spring, Kafka, OpenSearch to enhance our product, ensuring safety, efficiency, and responsiveness. - Develop internal tools for monitoring, debugging, and optimizing applications at scale. - Ensure observability, reliability, and fault tolerance across all services. - Collaborate with cross-functional teams including Software Engineers, UX Designers and Product Managers. - Maintain a strong focus on code quality, security, and best practices in software development. - Build AI/ML-enabled products. This is a remote role. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related fields. - Advanced spoken and written English. - Production-level experience in backend development using Java, Go, Python or any other modern language. - Deep understanding of distributed systems and experience building high-scale microservices and event-driven architectures. - Experience with observability, logging, and monitoring tools for debugging and performance analysis. - Experience with cloud platforms (AWS) and containerized deployments (Docker, Kubernetes). - A problem-solving mindset with the ability to debug distributed systems. - Strong communication skills and the ability to work effectively in a collaborative environment. Requirements - Nice to Have: - Production experience integrating LLM APIs (OpenAI, Anthropic, Gemini, etc.) into scalable, real-world systems. - Practical experience with LangChain, LlamaIndex, or similar LLM orchestration frameworks. - Experience with developing AI Agents, the world of tools and how AI agents can leverage external functionalities and APIs. - Familiarity with context and memory management — including session handling, conversation history strategies, long-context optimization, and state-of-the-art agent design. - Experience with RAG, Prompt Engineering, response validation, Vector Data Bases and AI guardrails. Benefits - STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. - FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. - FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. - EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options. - SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. - DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. - TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

• Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience • Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance • Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization) • Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking • Support integration of AI into CRM, dialer platforms, and campaign tools • Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions • Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners • Assess operational impact, risks, and readiness; develop targeted mitigation plans • Deliver clear communication and hands-on training on AI tools and decision support • Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams