Whiteshield

Role Description We are looking for an analytical, hands-on Operations Analyst to support a business-wide operational transformation programme, reporting to the Chief Performance Officer. This is a doing role as much as an analysis role: - Map how work is performed across the firm. - Help standardise, automate and administer it on our core platforms. - Document and map our operational processes to create a clear baseline. - Build workflows, administer tools, and maintain data cleanliness to turn that baseline into a scalable operating model. - Work closely with the Head of Operations and the operations team across finance, delivery, and CRM systems, dashboards, and HR. This role suits someone who enjoys understanding how organisations operate, builds relationships quickly, challenges existing ways of working, and is happy to get into the detail and do the work themselves. Qualifications - Naturally curious with a desire to understand how organisations operate. - Strong analytical mindset with exceptional attention to detail. - Able to simplify complex operational processes into structured documentation. - Confident engaging with stakeholders at all levels of the organisation. - Highly organised with the ability to manage multiple workstreams simultaneously. - Comfortable working independently in a fast-paced, evolving environment. - Solutions-oriented with a continuous improvement mindset. - Strong sense of ownership and accountability. Requirements - Lead the documentation of end-to-end business processes across operational and corporate functions. - Conduct stakeholder interviews and workshops to understand current processes. - Produce clear process maps, workflows, and supporting documentation. - Capture decision points, approvals, dependencies, and system interactions. - Build and maintain a central repository of operational processes and documentation. - Identify inefficiencies, duplication, manual activities, and operational risks. - Design future-state, standardised workflows and build them. - Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates). - Validate documentation and improvements with business leaders, and iterate. - Own the day-to-day administration of Slack and Notion. - Maintain the Notion knowledge base as the single, well-organised home for processes and documentation. - Apply the permission and data-classification rules set by the Head of Operations. - Act as first-line support for Slack, Notion, and Claude. - Maintain accurate operational data across Scoro, HubSpot, and the staffing tracker. - Support resource planning by monitoring project allocations, utilisation, and billability. - Proactively identify and investigate discrepancies between planned allocations and recorded time. - Monitor staffing compliance, highlighting allocation conflicts, capacity risks, and data quality issues. - Apply and maintain the shared project code structure. - Prepare recurring operational KPI and utilisation reports. - Identify opportunities to improve data quality, reporting accuracy, and operational governance. - Contribute to the rollout of new operational platforms and ways of working. - Produce reports and insights to support operational decision-making. Benefits - Opportunity to contribute to a high-impact operational transformation programme. - Exposure to senior stakeholders across the business. - Fast-paced, collaborative consulting environment. - Opportunity to shape foundational processes that will support future automation and AI initiatives. - Potential for contract extension based on business needs and performance.

• Lead the documentation of end-to-end business processes across operational and corporate functions. • Conduct stakeholder interviews and workshops to understand current processes. • Produce clear process maps, workflows and supporting documentation. • Capture decision points, approvals, dependencies and system interactions. • Build and maintain a central repository of operational processes and documentation. • Identify inefficiencies, duplication, manual activities and operational risks. • Design future-state, standardised workflows and, importantly, build them. • Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort. • Validate documentation and improvements with business leaders, and iterate. • Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management. • Maintain the Notion knowledge base as the single, well-organised home for processes and documentation. • Apply the permission and data-classification rules set by the Head of Operations. • Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help. • Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems. • Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans. • Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance. • Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning. • Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting. • Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date. • Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls. • Contribute to the rollout of new operational platforms and ways of working. • Ensure documentation and data support future automation and a scalable operating model. • Produce reports and insights to support operational decision-making.

Role Description We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems. You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy, able to lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance. What You Will Do - Architect and build scalable, innovative software solutions; internally and for clients - Lead engagements with clients, acting as both a trusted advisor and technical owner - Rapidly prototype, iterate, and validate solutions using modern technologies - Balance short-term deliverables with long-term vision for scalable systems - Work across cross-functional teams to align product goals, timelines, and execution - Mentor junior engineers and contribute to growing a culture of technical excellence - Evaluate new technologies to be implemented at scale for citizen impact - Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality - Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery Core Tech Stack (Flexible) - Backend: C# / .NET / Python - Frontend: React / Next.js - Database: MSSQL, Postgres, Elasticsearch, MongoDB - Cloud: Azure or Google - Dev Tools: Git, CI/CD pipelines, Docker, Terraform, Ansible - ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code Qualifications - 6+ years of professional software engineering experience - Expertise with C# and .NET Core, including building APIs and backend systems - Proficiency in React and/or Next.js for modern frontend development - Experience working with cloud services (Azure, AWS, or GCP) - Strong communication and client management skills; comfortable owning technical delivery in client settings - A passion for learning and working with emerging technologies - Ability to work independently in fast-paced, dynamic environments - Knowledge on how to integrate AI agentic development workflows to strong engineering practices Bonus Points For - Prior consulting, agency, or client-facing experience - Experience designing cloud-native architectures and using infrastructure-as-code tools - Open-source contributions or published technical content - Familiarity with data science workflows or machine learning integration Benefits - Accelerated Career Trajectory: We operate a performance-driven environment with clear progression pathways - Seamless Relocation: For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one. - Supporting Your Performance: We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans. - Helping Teams Perform: We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.

• Own end-to-end feature development across frontend, backend, and data layers • Build production-grade applications using Next.js, TypeScript, and modern web stacks • Design and implement clean, scalable APIs and services • Work directly with product managers, designers, and stakeholders to shape solutions • Debug issues across frontend, backend, and infrastructure layers • Use AI tools (LLMs, agents, automation) to accelerate development and delivery • Contribute to a fast-moving, highly collaborative, remote team environment • Continuously improve how we build including AI-driven workflows and automation

Location: Remote  Contract: 3 - 6 months (with potential to convert to permanent)    ABOUT US | Whiteshield is a global advisory firm operating at the intersection of strategy, public policy and digital transformation. We partner with governments and leading enterprises to design and deliver initiatives that drive economic competitiveness, digital enablement, and long-term growth.   Our work combines strategic advisory with hands-on execution. We support senior decision-makers in navigating complex regulatory, economic, and technological environments, translating ideas into structured programmes, delivery frameworks, and measurable outcomes.   Unlike traditional consultancies that focus solely on recommendations, we remain engaged through implementation; ensuring transformation is not only designed but realized.    WHERE YOU FIT IN |    We’re looking for a Senior Full-Stack Product Engineer who can own delivery end-to-end, from frontend to backend and operate effectively in an AI-native development environment.   This is not a traditional developer role.   At Whiteshield, we are building products and systems for governments and large institutions, where speed, ownership, and engineering judgment matter. Our workflows are evolving rapidly with AI - from development to QA and delivery and we need engineers who are already comfortable operating in this way.   You should be able to:   - Take a feature from idea → architecture → implementation → deployment   - Move fast using AI tools, without compromising on quality   - Work independently while collaborating closely with product and leadership     WHAT YOU WILL DO |  -  Own end-to-end feature development across frontend, backend, and data layers   - Build production-grade applications using Next.js, TypeScript, and modern web stacks   - Design and implement clean, scalable APIs and services   - Work directly with product managers, designers, and stakeholders to shape solutions   - Debug issues across frontend, backend, and infrastructure layers   - Use AI tools (LLMs, agents, automation) to accelerate development and delivery   - Contribute to a fast-moving, highly collaborative, remote team environment   - Continuously improve how we build including AI-driven workflows and automation

Location: Remote  Contract: 3 - 6 months (with potential to convert to permanent)    ABOUT US | Whiteshield is a global advisory firm operating at the intersection of strategy, public policy and digital transformation. We partner with governments and leading enterprises to design and deliver initiatives that drive economic competitiveness, digital enablement, and long-term growth.   Our work combines strategic advisory with hands-on execution. We support senior decision-makers in navigating complex regulatory, economic, and technological environments, translating ideas into structured programmes, delivery frameworks, and measurable outcomes.   Unlike traditional consultancies that focus solely on recommendations, we remain engaged through implementation; ensuring transformation is not only designed but realized.    WHERE YOU FIT IN |    We’re looking for a Senior Full-Stack Product Engineer who can own delivery end-to-end, from frontend to backend and operate effectively in an AI-native development environment.   This is not a traditional developer role.   At Whiteshield, we are building products and systems for governments and large institutions, where speed, ownership, and engineering judgment matter. Our workflows are evolving rapidly with AI - from development to QA and delivery and we need engineers who are already comfortable operating in this way.   You should be able to:   - Take a feature from idea → architecture → implementation → deployment   - Move fast using AI tools, without compromising on quality   - Work independently while collaborating closely with product and leadership     WHAT YOU WILL DO |  -  Own end-to-end feature development across frontend, backend, and data layers   - Build production-grade applications using Next.js, TypeScript, and modern web stacks   - Design and implement clean, scalable APIs and services   - Work directly with product managers, designers, and stakeholders to shape solutions   - Debug issues across frontend, backend, and infrastructure layers   - Use AI tools (LLMs, agents, automation) to accelerate development and delivery   - Contribute to a fast-moving, highly collaborative, remote team environment   - Continuously improve how we build including AI-driven workflows and automation

Location: Remote  Contract: 3 - 6 months (with potential to convert to permanent)    ABOUT US | Whiteshield is a global advisory firm operating at the intersection of strategy, public policy and digital transformation. We partner with governments and leading enterprises to design and deliver initiatives that drive economic competitiveness, digital enablement, and long-term growth.   Our work combines strategic advisory with hands-on execution. We support senior decision-makers in navigating complex regulatory, economic, and technological environments, translating ideas into structured programmes, delivery frameworks, and measurable outcomes.   Unlike traditional consultancies that focus solely on recommendations, we remain engaged through implementation; ensuring transformation is not only designed but realized.    WHERE YOU FIT IN |    We’re looking for a Senior Full-Stack Product Engineer who can own delivery end-to-end, from frontend to backend and operate effectively in an AI-native development environment.   This is not a traditional developer role.   At Whiteshield, we are building products and systems for governments and large institutions, where speed, ownership, and engineering judgment matter. Our workflows are evolving rapidly with AI - from development to QA and delivery and we need engineers who are already comfortable operating in this way.   You should be able to:   - Take a feature from idea → architecture → implementation → deployment   - Move fast using AI tools, without compromising on quality   - Work independently while collaborating closely with product and leadership     WHAT YOU WILL DO |  -  Own end-to-end feature development across frontend, backend, and data layers   - Build production-grade applications using Next.js, TypeScript, and modern web stacks   - Design and implement clean, scalable APIs and services   - Work directly with product managers, designers, and stakeholders to shape solutions   - Debug issues across frontend, backend, and infrastructure layers   - Use AI tools (LLMs, agents, automation) to accelerate development and delivery   - Contribute to a fast-moving, highly collaborative, remote team environment   - Continuously improve how we build including AI-driven workflows and automation

Location: Remote  Contract: 3 - 6 months (with potential to convert to permanent)    ABOUT US | Whiteshield is a global advisory firm operating at the intersection of strategy, public policy and digital transformation. We partner with governments and leading enterprises to design and deliver initiatives that drive economic competitiveness, digital enablement, and long-term growth.   Our work combines strategic advisory with hands-on execution. We support senior decision-makers in navigating complex regulatory, economic, and technological environments, translating ideas into structured programmes, delivery frameworks, and measurable outcomes.   Unlike traditional consultancies that focus solely on recommendations, we remain engaged through implementation; ensuring transformation is not only designed but realized.    WHERE YOU FIT IN |    We’re looking for a Senior Full-Stack Product Engineer who can own delivery end-to-end, from frontend to backend and operate effectively in an AI-native development environment.   This is not a traditional developer role.   At Whiteshield, we are building products and systems for governments and large institutions, where speed, ownership, and engineering judgment matter. Our workflows are evolving rapidly with AI - from development to QA and delivery and we need engineers who are already comfortable operating in this way.   You should be able to:   - Take a feature from idea → architecture → implementation → deployment   - Move fast using AI tools, without compromising on quality   - Work independently while collaborating closely with product and leadership     WHAT YOU WILL DO |  -  Own end-to-end feature development across frontend, backend, and data layers   - Build production-grade applications using Next.js, TypeScript, and modern web stacks   - Design and implement clean, scalable APIs and services   - Work directly with product managers, designers, and stakeholders to shape solutions   - Debug issues across frontend, backend, and infrastructure layers   - Use AI tools (LLMs, agents, automation) to accelerate development and delivery   - Contribute to a fast-moving, highly collaborative, remote team environment   - Continuously improve how we build including AI-driven workflows and automation

• Develop, maintain, and execute test cases for functional, regression, integration, UAT, and automation testing. • Perform thorough manual and automation testing on web applications covering UI, functional, responsiveness, and end-to-end scenarios. • Contribute towards Designing, implementing and maintaining automation scripts for regression and smoke testing using industry-standard tools (e.g., Selenium, Playwright). • Document test results, report bugs, and track them to closure using JIRA. • Collaborate with product and engineering teams to clarify requirements, identify edge cases, and ensure optimal test coverage. • Contribute to test planning, estimation, and execution in alignment with Agile/Scrum workflows. • Participate in release validation, post-release testing, and continuous integration pipelines.

**WHAT YOU WILL DO | ** - Design and build end-to-end features across backend and frontend - Work with AI Tools (Primarily Claude Code/Cursor) to accelerate development - Develop scalable APIs and services using .NET - Create clean, responsive UIs using React (ideally with TypeScript) - Work with cloud infrastructure (Azure preferred) - Collaborate closely with product, design, and data teams - Contribute to system design decisions and improving architecture over time - Explore and integrate AI capabilities into products and workflows