Gordon Food Service - GFS

Title: Full Stack Conversational Designer Location: 1300 Gezon Pkwy SW, Wyoming MI Job Description: Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, content creation for chatbot & voice experiences, and optimizing product discovery through internal site search. The role leverages large language models (LLMs) to craft engaging and effective interactions. This position works closely with the product management team to ensure that we are building the right things at the right time, understanding the market and both internal and external customer needs. The designer keeps quality at the forefront of the team’s efforts and collaborates with people from business and technical backgrounds daily. What you will do: - Execute along the entire design process from strategy to research to final UI, and when appropriate even code - Anticipate customer intent for both conversational prompts and internal search queries to ensure a smooth, positive, and efficient product discovery experience - Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience - Turn data into understanding; using internal site search analytics and conversational insights to improve product taxonomy, search filtering, and conversational flows. - Turn knowledge or complex business process into a natural conversation - Structure conversations (flows) - Research to understand how people talk and what their needs our, specific to our bots - Study different ways that users ask for things or express the same idea - Write and test sample dialogues to inform design of conversational experiences - Build and integrate Dialogflow agents to power intuitive, user-centered conversations - Create best practices for conversational experiences - Turns words into resonating dialog - Adding tone of voice and personality(persona) to the conversations - Apply psychology- understanding the human centric part of the conversation - Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals. - Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction. - Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work. - Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products. - Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives. - Performs other duties as assigned. - Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions. - Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices. When you will work: - Monday to Friday, 8 am to 5 pm - 4 days in office in Wyoming, MI and 1 day remote What you will bring to the table: - Bachelor's Degree in Information Technology, Business Administration or related field required - Leading SAFe (SA), SAFe for Teams (SP)or SAFe Product Owner/Product Manager (PO/PM) Conversational Design, Prompt Engineer Certification preferred - 2+ years of business or systems analysis experience preferred - Conversational Design Certified preferred - Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus - Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs - Able to decompose complex features into user stories that can be completed in a few days - Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface - Able to negotiate with business and technical colleagues at several levels in the organization - Familiar with different interactions on desktop, tablet, and mobile devices - Understanding of user centered design principles is a plus - Understanding behavior-driven development is a plus - Experience creating charts and graphs in Excel or Google sheets to show trends - Self-directed and takes initiative to solve problems in a collaborative and time effective manner - Has a sharp eye for detail and excellent organization skills - Ability to adapt deliverables and plans as priorities shift - Ability to juggle multiple initiatives in a dynamic, highly collaborative environment - User Acceptance Testing experience - Conversation Design - AI Training BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

Title: Senior ERP Software Engineer Location: Wyoming United States Job Description: Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Senior ERP Software Engineer develops, creates, and modifies ERP applications software or specialized utility programs. They analyze user needs and develop software solutions. They will design software or customize software to optimize operational efficiency and provide technical leadership for projects. What you will do: - Develops SAP integrations according to specifications and established integration standards. - Analyzes, reviews and tests for accuracy and optimal implementation of developed solutions. - Analyzes current business systems, determines scope and estimates for tasks related to issues to be resolved. - Performs integrated testing of systems for accuracy, reliability and optimal performance. - Constructs various software components and validates completeness and quality. - May coordinate development efforts, and coordinate and assist with code reviews. - Establishes and enforces integration standards for SAP integrations. - Mentors Associate or Intermediate software engineers. - Analyzes and resolves program/script or system failures. - Facilitates formal integration reviews forSAP integrations. - Performs software system maintenance, support and requirement analysis. - Assists in designing integration and software components. - Other duties and responsibilities as assigned. When you will work: - Monday to Friday, 8am to 5pm - Hybrid schedule, 4 days in office in Wyoming, MI with 1 day remote What you'll bring to the table: - Bachelor's Degree in Computer Science, Information Technology or related field required - Seven or more years of related software development experience required - Proficient in one or more program languages, operating systems and databases. - Must have good written and verbal communication skills as well as good organizational and problem-solving capabilities. - Must have the ability to multi-task, prioritize and be able to work independently or within a team environment. - Ability to develop solutions to complex problems that require the regular use of ingenuity and innovation, and ensures solutions are consistent with organization objectives. BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

Title: Dietitian Location: Wyoming, Michigan time type Full time Hybrid job requisition id R-49557 Job Description: Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Serves as the subject matter expert for nutrition and food safety information and training for Gordon Food Service. Develops and implements nutrition and food safety resources, tools and solutions for both internal and external customers. What you will do: - Ensures conformance to nutrition, food safety, sanitation and regulatory standards. - Supports sales and marketing personnel by creating, maintaining and training on nutrition and food safety marketing materials and tools - Creates, evaluates and maintains recipe database and template menus for conformance to proper nutrition standards by sub-segment. - Delivers presentations on nutrition and food safety related topics. - Responds to telephone inquiries from internal and external customers and provides nutrition, food safety, menu planning and product selection information. - Maintains CMM Database including entry of new items and quality maintenance of existing items. - Maintains knowledge of current trends and developments in the field. - Performs other duties as assigned. When you will work: - Monday through Friday, 8:00am - 5:00pm. - Hybrid Work Schedule: 4 days in office, 1 day from home. What you'll bring to the table: - Bachelor Degree in Dietetics or related field required. - Registered Dietitian, and/or Registered Dietitian Nutritionist preferred. - Two to four years previous food service and/or clinical nutrition experience preferred. In lieu of the experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered. - Must have excellent written, verbal, and organizational, customer service and communication skills as well as problem-solving capabilities. - Must have ability to prepare and deliver presentations. - Must have the ability to multi-task, prioritize and be able to work independently and/or within a team environment. - Knowledge of spreadsheet, word processing, database, presentation, email and internet software applications. BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.