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Implementations Analyst
Location
United States
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Implementations Analyst
DASCO Home Medical Equipment
• Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience • Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance • Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization) • Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking • Support integration of AI into CRM, dialer platforms, and campaign tools • Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions • Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners • Assess operational impact, risks, and readiness; develop targeted mitigation plans • Deliver clear communication and hands-on training on AI tools and decision support • Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams
Job Requirements
- 5–8+ years in operations transformation, change management, or contact center leadership
- Experience in inbound/outbound call center environments
- Strong knowledge of dialers (predictive/progressive) and campaign segmentation strategies
- Experience supporting digital, automation, or AI initiatives
- Bachelor’s degree required; change management certification (e.g., Prosci) preferred
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