DASCO Home Medical Equipment

• Oversee and support operational systems utilized within Central Business Operations • Serve as a primary systems resource for platforms including Parachute, Synapse, Coral, Brightree, and related technologies • Partner with operational leadership to improve workflows, automation, and system utilization across departments • Configure and maintain system settings, workflows, operational rules, and user access • Identify opportunities to reduce manual work and improve operational efficiency through automation and system enhancements • Troubleshoot system issues and coordinate resolutions with vendors, IT, and operational teams • Support system integrations and ensure data accuracy across platforms • Develop and maintain reporting, dashboards, and operational metrics • Lead testing, validation, and implementation efforts for system updates, enhancements, and new workflows • Create and maintain documentation, standard operating procedures, and workflow guides • Train and support associates and leaders on systems functionality and best practices • Partner cross-functionally with Revenue Cycle, Clinical, Intake, Documentation, Resupply, Compliance, IT, and Operations teams • Ensure compliance with HIPAA, company policies, and data security standards • Participate in operational strategy discussions and continuous improvement initiatives • Other duties and special projects as assigned

• Oversees daily AR operations including billing, follow-up, collections, denial management, and cash posting • Holds direct accountability for AR outcomes, including Days Sales Outstanding (DSO), aging performance, cash collections, and reduction of bad debt • Ensures team members actively manage and take ownership of their assigned AR portfolios, including timely follow-up on outstanding balances • Drives a proactive approach to denial management, including identification of root causes, implementation of mitigation strategies, and prevention of recurring issues • Conducts routine audits of AR work to ensure accuracy, compliance, and effectiveness of collection and denial resolution efforts • Responsible for the hiring, training, coaching, and development of staff

• Responsible for the day-to-day leadership of the Accounts Receivable team • Responsible for training, coaching, counseling, problem-solving, and performance monitoring • Serves as a subject matter expert in AR functions such as billing, collections, denial management, and payment posting • Completes performance management activities as required by the department manager • Provides regular feedback and coaching to team members on AR performance • Assists the manager with daily AR operations, including workload distribution, staffing, scheduling, and productivity tracking • Communicates effectively with leadership regarding AR trends, payer issues, staffing concerns, and operational risks

• Serve as the primary operational bridge between Sales, Branch Operations, and Central Business Operations (CBO) • Ensure seamless coordination of referrals, documentation, order processing, and issue resolution across departments • Drive accountability, remove workflow barriers, and improve speed-to-delivery, documentation quality, and revenue cycle efficiency • Act as primary point of contact between sales teams, branch staff, and centralized operational department • Facilitate communication on order status, documentation requirements, and workflow bottlenecks • Translate field needs into actionable requests for intake, billing, and eligibility teams • Order & Workflow Oversight - monitor referral pipelines and identify delays in processing or documentation. • Proactively resolve issues impacting intake-to-delivery timelines • Track escalations and ensure timely resolution across departments • Support priority account or high-value referral coordination • Verify orders meet payer and regulatory requirements prior to processing • Coordinate missing documentation retrieval between sales, referral sources, and intake teams • Reduce audit risk through proactive file review and correction • Track branch performance metrics such as intake turnaround time, delivery cycle time, documentation accuracy, authorization timelines, and revenue leakage indicators • Provide actionable insights and improvement recommendations to leadership. • Identify workflow inefficiencies across sales, branch, and CBO interactions • Recommend process improvements and standardization opportunities