Maximus, founded in 1975 and formerly known as Policy Studies, is a leading American provider of health and human service programs. As an employer, Maximus has
Senior Product Manager, Patient Experience
Location
New York
Posted
9 days ago
Salary
$130K - $160K / year
Seniority
Senior
Job Description
Senior Product Manager, Patient Experience
Maximus
• Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner • Improve the digital patient experience across provider messaging, check-ins, lab results, protocol content, and subscription management (pause, plan changes, payment recovery, cancellation) • Own the physical journey as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that keep patients synced with providers for controlled-substance protocols • Reduce avoidable churn by identifying and removing friction at the moments where patients stall: incomplete labs, missed provider syncs, delayed refills, confusing protocol transitions • Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers • Define and instrument the metrics that matter: retention and LTV by protocol and cohort, lab completion rate, provider sync compliance, time-to-refill, and cross-protocol attach rate • Partner closely with our Care Team in our continuous voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap decisions • Work daily with clinical operations, pharmacy partners, care team, and lifecycle marketing
Job Requirements
- 5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface
- Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints
- A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew
- Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude
- Experience working with operational and clinical stakeholders, not just engineering and design
- Excellent written communication; our culture runs on clear documents and explicit tradeoffs
Benefits
- Competitive base salary – $130-160k
- Equity in the form of stock options
- Full Suite: Medical, Dental, Vision, Life Insurance
- Flexible vacation/time-off policies
- Liquidity of options whenever available
- Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
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