Role Description ¿Eres el Especialista en Soporte L1 que Elevará la Eficiencia de Grandes Proyectos Pharma? Como nuestro próximo L1 Support Specialist, serás el primer punto de contacto y la cara visible del soporte de aplicaciones críticas para una importante empresa del sector farmacéutico. Si te motiva trabajar en un entorno multicultural y de alto rendimiento, este desafío es para ti. - Actuar como el punto de contacto clave para los usuarios finales de la compañía farmacéutica a través de herramientas de ticketing, correo y teléfono. - Clasificar, priorizar y diagnosticar incidentes y solicitudes de servicio asegurando el estricto cumplimiento de los SLAs establecidos. - Solucionar incidencias estándar utilizando bases de conocimientos y guías de procedimientos internos (runbooks). - Documentar detalladamente los casos complejos y transferirlos con un diagnóstico claro a los equipos de soporte L2 y L3. - Administrar solicitudes de usuario, restablecimiento de contraseñas y configuraciones básicas dentro de tus niveles de autoridad. Qualifications - Dominio fluido de Italiano (nativo o C1+) y un nivel intermedio-avanzado de Inglés (B2+) para la comunicación interna con equipos globales. - Entre 1 y 3 años en roles de L1, Service Desk o soporte de aplicaciones. - Experiencia en el manejo de herramientas de ITSM/Ticketing (como ServiceNow, ManageEngine o similares). - Conocimiento básico de las mejores prácticas de ITIL (gestión de incidentes, peticiones y problemas). - Mentalidad orientada al servicio al cliente, rigurosidad para seguir metodologías de resolución y excelentes habilidades comunicativas. Requirements - Exposición previa a sistemas de gestión de contenido como Veeva Vault o plataformas de Contract Lifecycle Management (CLM) como Sirion, Icertis o Agiloft. - Experiencia dando soporte en la industria de Life Sciences o entornos regulados (Pharma, biotecnología). - Certificación ITIL Foundation. - Pasión por aprender, compartir ideas y evolucionar junto al equipo. Benefits - Tarifa de hasta 39 €/h con la estabilidad de un proyecto a largo plazo (duración de 4 años con renovación anual). - Modalidad de trabajo 100% remota y una jornada de 8x5 de lunes a viernes en horario de 09:30 h a 18:30 h (CET). - Un entorno de autonomía, dinamismo y colaboración horizontal donde se valora tu iniciativa y se apuesta firmemente por tu crecimiento profesional.

Role Description Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Property Preservation Specialist III. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. - Order and manage property preservation as needed on properties serviced by LoanCare clients - Order bids for property preservation and securing as needed - Monitor vacant, damaged and lot only properties to ensure vendors are taking actions for cure in accordance with agency or investor guidelines - Review requests from vendors for over-allowables to ensure request is accurate and adequate - Respond to escalations and notifications from property preservation vendors on all new damaged property alerts - Work with Hazard Claims department to process and monitor damage property claims - Work with Property Preservation vendor to secure and repair damaged properties as required by agency guidelines - Work with property preservation vendors and attorneys to achieve HUD conveyance Condition so HUD claims can be filed - Coordinate the Eviction process on select properties with FC attorney vendors and clients to ensure timely vacancies - Monitor HUD extensions through conveyance condition process and in the case of foreclosure, delay if possible - Coordinate Cash for Keys with occupants and vendors - Monitor intercoms and notes in LPS - Assist junior Property Preservation Specialists - Assist with training new Property Preservation Specialists - Prepare and maintain reports to management regarding status of all REO, Inspections and Property Preservation upon request - All other duties as assigned Qualifications - High School Diploma or equivalent required - Minimum of 3 years work experience in the real estate or default mortgage servicing field - Minimum of 3 years’ experience in property preservation or home repair - Knowledge of all states’ guidelines pertaining to eviction laws - Working knowledge of accepted business practices in the mortgage industry and or strong understanding of the real estate closing and sale process - Good analytical, written and verbal communication skills - LPS-MSP (Mortgage Servicing Platform) experience preferred, but not necessary - Knowledge of Microsoft office: Excel and Word Benefits - Optional medical, dental, vision, life, and disability insurance - Paid holidays, vacation, and sick leave - Fidelity National Financial matching 401(k) and employee stock purchase plans - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Programs that celebrate achievements and milestones - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth Compensation Range $19.33 - $28.89 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Role Description What you'll do: - Review trial lesson feedback and score it for pedagogical relevance, shaping what learners see next. - Evaluate grammar exercises for content quality and pedagogical alignment. - Connect lesson insights back to core grammar concepts so learning content builds logically. - Use learner data to drive continuous improvement of English learning content. Qualifications - Bachelor's degree or higher in education, TESOL/TEFL, applied linguistics, or a related field. - Solid grounding in pedagogy and language teaching methodology, ideally with curriculum or lesson design experience. - Experience evaluating, annotating, or quality-reviewing educational content — EdTech or AI-assisted learning experience is a strong plus. - Advanced English proficiency (CEFR C1 or higher). Requirements - Type: Contract - Time commitment: 10-20 hours per week - Project duration: 4 weeks, potential extension

Role Description As a Participant Experience Specialist, you are the voice of our firm with the primary goal being to provide high quality, accurate, and time-sensitive service to our customers. Participant Experience Specialists will be trained to answer questions about retirement plan solutions with emphasis on knowledge, problem solving, and adherence to policies and procedures. The position will ideally be located in the Lexington, KY or Cordova, TN location. Responsibilities - Excellent communication skills to anticipate the needs of callers and build rapport with each customer. - Ask probing questions to create a best-in-class client experience and resolve customer requests on first contact. - Educate customers about the services we provide for their retirement needs. - Adapt to changes in the market, industry, or company policies and business conditions. - Balance time effectively and efficiently to ensure the department meets expected service levels. - Meet established goals and objectives: customer experience, first contact resolution, call quality, and call handling time. - Become an internal stakeholder in the future of our organization by making suggestions and participating in the process to improve customer service. - Efficiently navigate through systems/websites to maximize response time and resolve service requests while maintaining ownership and accountability. Qualifications - High school diploma or GED required. - College degree preferred. - Minimum 1-year experience in customer service, hospitality, or retail sales with a high degree of direct customer service. - Prior experience working with qualified plans and/or financial industry experience (preferred but not required). - Strong learning agility. - Results oriented. - Excellent written, verbal, active listening, and interpersonal skills required. - Proficient with Microsoft Office Suite. - Excellent organizational skills. - Bilingual capabilities (Spanish) a plus. Requirements - Hourly: $17.30 to $22.00 per hour, based on experience, plus eligibility to participate in the company's bonus program.