Role Description As a Participant Experience Specialist, you are the voice of our firm with the primary goal being to provide high quality, accurate, and time-sensitive service to our customers. Participant Experience Specialists will be trained to answer questions about retirement plan solutions with emphasis on knowledge, problem solving, and adherence to policies and procedures. The position will ideally be located in the Lexington, KY or Cordova, TN location. Responsibilities - Excellent communication skills to anticipate the needs of callers and build rapport with each customer. - Ask probing questions to create a best-in-class client experience and resolve customer requests on first contact. - Educate customers about the services we provide for their retirement needs. - Adapt to changes in the market, industry, or company policies and business conditions. - Balance time effectively and efficiently to ensure the department meets expected service levels. - Meet established goals and objectives: customer experience, first contact resolution, call quality, and call handling time. - Become an internal stakeholder in the future of our organization by making suggestions and participating in the process to improve customer service. - Efficiently navigate through systems/websites to maximize response time and resolve service requests while maintaining ownership and accountability. Qualifications - High school diploma or GED required. - College degree preferred. - Minimum 1-year experience in customer service, hospitality, or retail sales with a high degree of direct customer service. - Prior experience working with qualified plans and/or financial industry experience (preferred but not required). - Strong learning agility. - Results oriented. - Excellent written, verbal, active listening, and interpersonal skills required. - Proficient with Microsoft Office Suite. - Excellent organizational skills. - Bilingual capabilities (Spanish) a plus. Requirements - Hourly: $17.30 to $22.00 per hour, based on experience, plus eligibility to participate in the company's bonus program.

Role Description - Contribute to modernization initiatives by migrating legacy data systems to modern platforms such as PySpark and cloud-based architectures. - Design, develop, and optimize data pipelines using PySpark, SQL, and BigQuery. - Perform data migration activities including data validation, reconciliation, and gap analysis. - Ensure high data quality through rigorous validation and issue resolution processes. - Work closely with onshore and offshore teams to drive project delivery and ensure alignment. - Participate in client discussions, validation reviews, and requirement clarifications. - Support production activities including troubleshooting, monitoring, and resolving issues within SLA. - Analyze and troubleshoot batch job failures and system issues in mainframe environments. - Contribute to automation initiatives to reduce manual efforts and improve efficiency. - Provide data analysis and reporting support for business stakeholders. Qualifications - Strong experience in PySpark, SQL, and BigQuery. - Experience working on data pipeline development and ETL processes. - Hands-on experience with Mainframe technologies (COBOL, JCL, CICS). - Knowledge of Hive and large-scale data processing frameworks. - Experience with data migration and system modernization projects. Benefits - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Posting CDT codes to patient’s ledger based on provider clinical notes according to billing guidelines • Submission of insurance claims using practice management software • Ensuring claims are submitted with correct attachments such as x-rays, narratives, perio charting and intraoral photos • Ascertaining why claims have been rejected and implementing corrective measures • Identifying irregularities such as missing payments, missing procedures etc in patient accounts • Responsible for reconciling all payments received by the practice through multiple payment methods • Processing prior authorizations for procedures on behalf of the patient • Auditing clinical notes by treatment coordinators and posting procedures to patient’s treatment plan • Compiling dental records in response to requests from patients and dental insurances

Role Description We are currently looking for a Billing Assistant to join a US-based provider of ABA therapy services. This role is ideal for someone with experience in US medical billing who enjoys problem-solving, working with insurance claims, and ensuring billing accuracy. - Submit and process billing claims for Medicaid and private insurance providers. - Bill therapy session hours accurately through the Waystar clearinghouse. - Investigate and resolve denied claims by identifying the reason for denial. - Contact insurance companies to obtain claim information and resolve billing issues. - Correct and resubmit denied claims in a timely manner. - Assist with provider and company credentialing with insurance companies. - Ensure clinicians remain credentialed with the appropriate insurance providers. - Maintain accurate records and ensure compliance with billing procedures. Qualifications - Previous experience in US medical billing, specifically submitting or processing claims to US insurance providers. - Experience using Waystar or CentralReach (experience with both is highly advantageous). - Strong communication skills with the ability to liaise professionally with insurance companies. - Excellent attention to detail and accuracy. - Strong critical thinking and problem-solving abilities. - Comfortable using Microsoft Office and Outlook. Requirements - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.