Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. We foster an environment where passion thrives, and success comes through shared purpose. Together, we leverage our strengths and experiences to make a positive impact in our local communities. Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. Even when you are working remotely, you are an important part of the Vituity Community. Monthly wellness events and programs such as yoga, HIIT classes, and more. Trainings to help support and advance your professional growth. Team building activities such as virtual scavenger hunts and holiday celebrations. Flexible work hours. Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
Client Services Operations Analyst
Location
United States
Posted
3 days ago
Salary
$24 - $30 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Client Services Operations Analyst
MedAmerica
Role Description Interact with multiple departments, internally and externally, in representation of Billing Operations. - Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed. - Prepare presentations and reports supporting recommended solutions to issues. - Responsible for working with leadership and implementation of action plans. - Collaborate with other departments and outside payers/vendors to execute solutions. - Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution. - Assist in New Start implementations, including research, data analysis, payer review and follow up. - Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed. - Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc. - Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc. - Provides support to Information Technology and Information Systems teams communicating and managing operational needs. - Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements. - Help facilitate projects across multiple departments. - Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking. - Coordination of project documentation and assistance with tracking and monitoring various projects. - Build networking relationships both internally and externally understanding what information should be kept confidential or restricted. Qualifications - High school diploma or GED equivalent required. - Two (2) years minimum experience of related leadership and/or training with similar responsibilities required. - Prior experience performing similar reporting and/or analytical duties required. - Prior experience at a medical office and working in the Medical Billing field is preferred. - College coursework is highly desirable. - Strong organizational and leadership skills. - Excellent oral and written communication skills as well as strong interpersonal skills. - Knowledge of Billing Operations/Accounts Receivable processes and procedures. - Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Strong analytical skills to parse through meaningful information and filter out unneeded data. - Ability to analyze various types of reports. - Ability to use creative problem-solving skills. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to read, analyze and interpret financial information and legal documents. - Ability to respond to inquiries and complaints from clients or regulatory agencies. - Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment. - Ability to remain organized and effectively manage competing priorities while meeting deadlines. - Ability to maintain confidentiality and compliance. Benefits - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Associate Process Manager
eClerxIndustry-focused specialists who manage and improve complex data-driven processes.
• Individual Contributor • Client Interfacing : Yes • Travel Involved : No
Title: Auto Operations Supervisor (Hybrid) Location: Edmeston, New York, 13335, United States Department: Insurance Job Description: The Auto Operations Supervisor prioritizes and settles a variety of claims issues arising from coverage and payment of damages. They provide oversight to the operations team members regarding the quality, experience, fraud and compliance, as it relates to claim settlement practices. They are responsible for the oversight of the quality assurance, EFW, special projects and the claim experience program to prevent compliance issues with regulation and organizational strategy. They formulate mitigation plans that drive performance as it relates to results of compliance reviews. Duties & Responsibilities: - Manage requests for time off for personnel under their supervision. - Complete evaluations, progress reports and personal improvement plans for all personnel under their supervision. - Develop, monitor, and support the completion of goals for personnel. - Handle employee grievances and complaints and participate in employee discipline. - Regularly coach, train and mentor team and communicate feedback on progress and opportunities to assist in goals and objectives. - Conduct regular team meetings. - Participate in the hiring process, interviewing and making hiring recommendations for prospective new employees. - Provide technical guidance and education of claims procedures and regulations. - Interpret and provide insight into regulatory and legislative changes and the impact on current practices. - Assist with the development and execution of short-term and long-term goals and priority projects/initiatives for the auto claims and operations. - Assist in division operations and procedural changes. - Provide technical insight into the areas of training, quality assurance, early fraud warning, and customer experience. - Maintain and further develop claims operations understanding to offer insights for improvement and growth. - Continuously focus on ways to improve leadership and supervisory skills. - Establish and maintain solid working relationships with other divisions. - Analyze findings and collaborate and develop mitigation plans with other divisions to address compliance concerns arising from quality assurance, early fraud warning, and customer experience reviews. - Additional duties as assigned. - Willingness to travel. Requirements: - High School Diploma - 4 years of insurance experience - Leadership skills Skills & Qualifications: - Complete understanding of NYCM and ACIC auto insurance policies, applicable insurance regulations and basic principles of insurance. - Computer literate; proficient key boarding skills. - Proficient in Microsoft Office, including Word, Excel and PowerPoint. - Proficient in claim procedures and workflow processes. - Good leadership and supervisor skills. - Good communication and listening skills. - Critical Thinking. - Flexible. - Professional and positive attitude with ability to influence and support change. - Ability to work independently and in a team fostering good working relationships. - Maintain confidentiality. - Problem solving. - Ability to handle stress professionally, calmly, and effectively. - Organized and detail oriented. - Ability to multi-task and prioritize. Market Range: 8 / 40 hours per week / 3 days in office Salary: $56,542- $87,954
• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.
• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.
