NYCM Insurance

Title: Quality Assurance (Hybrid) Location: - Edmeston, NY 13335, USA - Sherburne, NY 13460, USA Department: Customer Service Job Description: *Mon-Fri 7:30-4 or 8:00 to 4:30. Might be needed to work evenings/weekends occasionally The Quality Assurance position will support the quality assurance initiatives and standards of the customers’ experience through customer interaction evaluations and analysis. This position will coach customer facing team members on customer interactions based on scored interactions. The Quality Assurance also partners with leadership in developing training to improve in areas of opportunity to maintain a high level of service and customer satisfaction. Duties & Responsibilities: - Score calls and coach customer facing team members to enhance our customers’ experiences through voice, chat, and other personal interactions. - Assist with new hire training to ensure effective instruction of all concepts, procedures, and established standards. - Assist with the development and implementation of training for new procedures, soft skills, refresher training and other training and development initiatives. - Facilitate peer reviews and calibration sessions with customer facing team members and supervisors to ensure consistency in interaction management quality standards. - Assist with special projects, new procedures and/or enhancements to existing procedures as needed. - Track score card information for performance reviews. - Clearly and accurately document all transactions and interactions in the company systems. - Other duties as assigned. Requirements: - High school diploma or GED - 2 years in customer service, insurance, or a related field Qualifications/Skills: - Working knowledge of product line concepts, practices and procedures within claims, accounts, underwriting, distribution, and brand divisions. - Good personal computer skills, including electronic mail, routine database activity, word processing, and Microsoft office. - Ability to learn, understand a variety of computer applications used in the insurance industry and call centers. - Good written, oral, and listening communication and strong interpersonal skills. - Adaptability. - Organizational, multi-tasking, attention to detail, and time management skills. - Logical with critical thinking and problem-solving skills. - Positive and professional attitude while working independently or in a team. Market Range 4 / 40 hours per week Salary Range: $41,560 - $64,649

Title: Software Engineer (Hybrid) Location: Edmeston, New York, 13335, United States Department: Information Systems Job Description: The Software Engineer is responsible for developing information systems by designing, developing and installing software solutions. Duties & Responsibilities: - Create new applications within team. - Requirements: - High School Diploma - Commensurate experience equivalent to a bachelor’s degree in computer science, computer engineering/technical. - Working knowledge of software development in multiple languages. Qualifications/Skills: - Able to work productively without direct supervision. - Multi-task and prioritize in a fast-paced environment. - Effective time management and organizational skills. - Strong problem-solving skills. - Effective communication and interpersonal skills. - Ability to effectively delegate work Market range: 13 Non-Exempt / Hours: 40 per week Salary Range: $79,756 - $132,926 Applications accepted through: 5/18/2026 - Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. - Prepare and install solutions by determining and designing system specifications, standards, and programming. - Obtain and license software by obtaining required information from vendors; recommending purchases; testing and approving products. - Accomplish engineering and organization mission by completing related results as needed. - Improve operations by conducting systems analysis, recommending changes in policies and procedures. - Provide information by collecting, analyzing, and summarizing development and service issues. - Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development. - Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. - Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Maintain confidentiality regarding the information being processed, stored, or accessed. - Other duties as assigned.

Competitive Analyst (Hybrid) Job category: Insurance Requisition number: COMPE002272 Full-time Hybrid Locations Edmeston, NY 13335, USA Job Description: The Competitive Analyst (Hybrid) will be responsible for planning, designing, programming, and the maintenance of competitive market analysis (CMA). In addition to collaborating with line of business (LOB) colleagues, as well as partners across the organization, to provide in-depth insight into the competitive market regarding pricing, product, financial, and strategy elements, and support cross-divisional objectives with tailored competitive insight and discoveries. Duties & Responsibilities: - Research, develop, and program rating engines and tier algorithms across multiple carriers in programs such as SAS and Radar. - Collaborate with team members and divisional partners in a data gathering capacity to retrieve, structure, and cleanse internal and external data for competitive analysis. - Run, modify, and customize existing database queries and programs against multiple data sources with various applications including Business Objects, Crystal Reports, SAS, Radar, and CART building efficiencies when feasible. - Conduct ad hoc data retrieval and analysis in support of LOB initiatives. - Compile and present summarized findings from CMA as well as other analysis projects. - Develop market surveillance by continuously researching, collecting, and analyzing industry trends and marketplace information through SNL, AM Best, and other industry publications. - Profile key competitors including, but not limited to business strategies, services, technology, claim practices, and brand messaging. - Deliver timely overviews on new insights, trends, considerations, and opportunities to formulate recommendations for LOB growth and profit initiatives such as rate changes. - Work with vendors to develop and maintain competitive databases and information. - Other duties as assigned. - Build on presentation and analysis skills as well as business understanding through internal and external coursework. - Continuously refine and strengthen technical capabilities. Requirements: - Bachelor’s degree with an emphasis in finance, mathematics, accounting, economics, statistics, or a related field. - 1-year insurance or research-related field with an associate degree. No experience with a bachelor’s degree. Qualifications & Skills: - Strong computer skills and knowledge of applications including the Microsoft Suite with attention to Excel. - Ability to create, manipulate and formulate spreadsheets and databases. - Ability to distill, structure, and draw insight from large amounts of data. - Excellent written and oral communication skills. - Ability to learn and retain new concepts, processes, and applications. - Ability to work in an open team environment. - Ability to multi-task in a fast-paced environment. - Good organization and priority setting skills. - Ability to effectively research, collect, and organize information to help with decision making. - Effective teamwork skills. Market Range: 7 / 37.5 hours per week / Hybrid - 2 Days in Office Salary: $49,082 - $76,349 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Talent Acquisition Business Unit Manager Location: Edmeston, New York, 13335, United States Job Category: Employee Experience Requisition Number: TALEN002270 Job Description: The Talent Acquisition Business Unit Manager provides leadership in the areas of recruiting and onboarding. They are responsible for the daily operations of the recruiting business unit, including creating and maintaining consistent and fair policies and procedures for each area under their leadership. The Talent Acquisition Business Unit Manager will work with the HR team to ensure compensation and benefit offerings are competitive so NYCM is able to attract talent. The Talent Acquisition Business Unit Manager provides tactical leadership to the applicable Business Unit within the People Development Division, exhibiting high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP). The incumbent is responsible for the daily operations of the Business Unit and assists the Division Manager in defining the direction of the activities within the Business Unit. Must demonstrate expert knowledge of the positions within the Division and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division. Ensures compliance with Best Practice review and coaching; provides evaluation guidance; works with division partners (supervisory teams and division management) to fulfill performance objectives and reporting; develops and executes assigned action plans. Duties & Responsibilities: - Assists the Division Manager in carrying out the corporate strategic plans (KST), long term goals, and short-term goals. - Works with the Division Manager by providing input for decision making, obtaining and communicating feedback/challenges. - Communicates why, where, and how we are getting there/meeting the long-term and short-term goals. - Exhibits mostly a tactical perspective; priorities that the Division Manager has defined as most important and develops the plans to make them happen (the “how” we are getting there). - Responsible for the daily operations of all the areas of Business Units within the teams and priorities within each unit. - Allocates resources to the most important projects and initiatives. - Assists in carrying out the divisional budget. - Makes hire/fire/salary decisions for the Business Unit within the Division. - Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under his/her direction. - Monitors, analyzes, and ensures activities within the Business Unit meet expected company standards/goals. - Communicates results to Division Manager, other Business Unit Managers as applicable, and other NYCM divisions. - Measured on results expected. - Promotes and upholds the positive image of our corporate values. - Actively participates in and promotes collaboration across teams. Requirements: - Bachelor’s degree in field(s) applicable to Division/Business Unit management OR 5+ years of demonstrated experience in leading, coaching, and mentoring teams. - Experience in the applicable Division/Business Unit field preferred. - 3+ years experience and knowledge as a Supervisor in applicable field is preferred. - Business Unit Managers are required to have completed NYCM’s internal leadership programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2), and the Leadership Development Program (LDP), or be enrolled in LDP within one year of hire. - External hires must complete required leadership programs, Employee Enrichment Journey (EEJ), Employee Enrichment Journey (EEJ2), and the Leadership Development Program (LDP Skills & Qualifications: - Excellent leadership skills. - Ability to motivate Supervisors and any direct reports. - Excellent interpersonal and verbal/written communication skills. - Able to execute effectively, build strong teams, and lead change with courage. - Loyal, genuine, passionate, and committed to the cause. - Trusting, honest, transparent, and sincere. - Fosters genuine relationships and connections. - Inspires a shared vision. - Empowers others. - Excellent computer proficiency and technical aptitude. - Excellent organizational and prioritization skills. - Excellent attention to detail, accuracy. - Ability to make accurate, timely decisions. Market Range: L2 / 40 hours per week / 3 days in office per week Salary: $94,525 - $141,788 (*Based on experience)

Product Analyst (Hybrid) Location: Edmeston, New York, 13335, United States Department: Insurance Requisition Number: PRODU002266 Hybrid Job Description: The Product Analyst (Hybrid) in Product Management will work with team members to provide greater visibility into product level performance through business performance analysis with a focus on growth, profitability and general key performance indicators. The Product Analyst will work within the team to identify opportunities, build efficiencies for pulling and presenting data, research new product offerings and support the development of rate filings. Duties & Responsibilities: - Work with line of business team in the development, maintenance and enhancement of a given product line. - Support various divisions as needed on product line initiatives. - Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses. - Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS. Building efficiencies when feasible. - Compile and prepare a mix of production and ad hoc reports, graphs and charts of data, analyzing current issues and trends related to product and business performance. - Build basic SAS programs for structuring of data, production of reports and analysis. - Verify accuracy of data pulled and take corrective action. - Conduct rate change analysis; create filing documentation for regulatory approval; and assist team with implementation. - Assist and collaborate with competitive team research of new internal and external products and processes for future product/coverage development. - Support a given product line through analyzing business performance, including experience trends and related pricing schemes. - Build on reporting and analysis skills as well as business understanding through internal and external coursework. Requirements: - Bachelor's degree with an emphasis in Finance, Mathematics, Accounting, Economics or Statistics. Qualifications & Skills: - Strong computer skills and knowledge of applications including the Microsoft Suite with attention to Excel. - Ability to create, manipulate and formulate spreadsheets and databases. - Innovative thinker with creative problem-solving skills and logical thought processes. - Ability to distill, structure and draw insight from large amounts of data. - Excellent written and oral communication skills. - Ability to learn and retain new concepts, processes and applications. - Ability to work in an open team environment. - Ability to multitask in a fast-paced environment. - Effective problem-solving skills. - Good organization and priority setting skills. Market Range: 8 / 37.5 hours per week / Hybrid - 2 Days in Office Salary: $53,008 - $90,703 Qualifications Behaviors Preferred Thought Provoking : Capable of making others think deeply on a subject Team Player : Works well as a member of a group Loyal : Shows firm and constant support to a cause Leader : Inspires teammates to follow them Innovative : Consistently introduces new ideas and demonstrates original thinking Functional Expert : Considered a thought leader on a subject Enthusiastic : Shows intense and eager enjoyment and interest Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Dedicated : Devoted to a task or purpose with loyalty or integrity Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is primarily remote, the candidate can reside in the counties of Niagara, Erie, Cattaraugus, Chautauqua and surrounding areas. The Regional Supervisor manages the Property Adjusters with direct guidance from Field Business Unit Manager. They provide daily supervision, guidance and support to the adjusters in their interactions with each other, insured's and the agents. They also handle and settle claims while managing the claim process with the adjusters and have the ability to help move the Property/ Commercial Claims Department forward. Duties & Responsibilities: - Manage employee time off requests. - Complete employee evaluations, progress reports and personal improvement plans. - Develop, monitor and support the completion of employee goals. - Conduct employee quality assurance and production review utilizing KPIs as determined by management. - Conduct regular team meetings. - Support and implement core values through employee recognition and engagement. - Provide technical guidance, education, and coverage interpretation on both commercial and personal line claims to examiners and adjusters, while applying a thorough understanding of the company processes, products and corporate goals/initiatives. - Manage concerns/complaints and independently develop and execute a plan to remedy the situation for a better customer experience. - Work with other divisions within the company as needed, to discuss emerging issues, improve processes and new products. - Manage special projects as given by management. - Other duties as assigned. - Travel as required. Requirements: - High School Diploma - 2 years business experience and 2 years property claims experience OR 5 years insurance industry experience. - Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2). External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2), within a timeframe established by the organization. - NYS General Adjusters license. - Valid NYS Driver’s License with acceptable record. Skills & Qualifications: - Thorough understanding of personal and commercial line policies. - Strong understanding of applicable insurance regulations. - Proficient in claim procedures and workflow processes. - Knowledge of computer programs and software. - Creative thinking to develop, implement and execute business plans. - Excellent communication skills. - Mathematical skills. - Professionalism. - Excellent interpersonal skills. - Good organization skills. - Multitasking capability. Market Range: 10 / Exempt / 40 hours per week / Remote Salary: $63,313-$116,073 Company vehicle and all equipment (laptop, phone, Printer etc.) is provided. Accepting applications through: 4/13/26