• Support the launch of new payment service providers and payment methods; • Work with online payments, payment flows, and transaction lifecycles; • Analyze payment performance, routing, and key operational metrics; • Optimize processes that impact transaction success and customer experience; • Collaborate with international partners, PSPs, and internal teams; • Maintain the stability of payment operations in a dynamic environment; • Take ownership of operational improvements and payment experience quality.

• Ensure the execution of daily and weekly batch processes in the operational environment • Monitor system and batch runs in a 24/7 operation, including on-call organization • Initiate immediate measures in the event of disruptions and coordinate incident handling • Plan, schedule and monitor periodic and ad-hoc batches and MFT/AFT processes according to requirements • Provide support during normal and emergency operations as well as for planned changes and CAB activities • Work closely with internal and external stakeholders to ensure a stable operational environment

Role Description Our client is a fast-growing eCommerce business looking for a proactive and customer-focused Operations Executive to support daily operations during a busy growth period. This is an ideal opportunity for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences. This role combines customer service, operations, inventory coordination, and light Shopify administration. The successful candidate will work closely with the founders and warehouse team to ensure orders are processed efficiently and customers receive outstanding support. Morning availability is essential to align with warehouse order cut-off times. Key Responsibilities - Customer Service - Manage customer enquiries via email in a professional and timely manner. - Resolve customer issues with empathy and a solutions-focused approach. - Maintain a high standard of customer satisfaction. - Handle returns, exchanges, and order-related queries. - Operations - Coordinate daily order processing. - Monitor stock availability and inventory levels. - Assist with stock management and reporting. - Liaise with the warehouse to ensure accurate and timely dispatch of orders. - Support operational improvements and process documentation. - Shopify Support - Process customer orders within Shopify. - Update products, inventory, and order information as required. - Troubleshoot basic Shopify-related issues. - Assist with administrative tasks relating to the online store. - General Administration - Support founders with ad hoc operational tasks. - Maintain organised records and operational documentation. - Assist with reporting and general business administration. Qualifications - Previous experience in Operations, Customer Service, eCommerce Support, or an Operations Coordinator role. - Excellent written English communication skills. - Strong customer service mindset. - Experience working with Shopify (or similar eCommerce platforms). - Highly organised with exceptional attention to detail. - Comfortable managing multiple priorities simultaneously. - Tech-savvy and quick to learn new software. - Able to work independently in a remote environment. - Reliable internet connection and suitable home office. Requirements - Essential - Previous experience in Operations, Customer Service, eCommerce Support, or an Operations Coordinator role. - Excellent written English communication skills. - Strong customer service mindset. - Experience working with Shopify (or similar eCommerce platforms). - Highly organised with exceptional attention to detail. - Comfortable managing multiple priorities simultaneously. - Tech-savvy and quick to learn new software. - Able to work independently in a remote environment. - Reliable internet connection and suitable home office. - Desirable - Experience working with inventory or stock management. - Previous experience supporting an eCommerce business. - Experience working with remote international teams. - Process improvement mindset. - Familiarity with Google Workspace and project management tools.

• Convert closed opportunities into active projects within Salesforce and PSA systems • Ensure project setup is accurate, complete, and aligned with financial and reporting requirements • Act as a backup to the primary Operations Analyst for project creation • Review incoming quote requests for completeness and clarity • Generate quotes for standard service offerings using predefined templates and pricing models • Ensure consistency and accuracy across all standard quotes • Update project and financial data within Salesforce and related systems • Ensure alignment between opportunity, quote, and project records • Support reporting accuracy through clean and consistent data entry • Manage queue-based requests (e.g., project setup, updates) within defined SLAs • Help reduce turnaround time for quoting and project creation • Identify inefficiencies and contribute ideas to improve workflows, templates, and automation • Partner with Sales, Services Sales, and Delivery teams to clarify inputs • Escalate non-standard or unclear requests as needed