MedAmerica

Role Description Interact with multiple departments, internally and externally, in representation of Billing Operations. - Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed. - Prepare presentations and reports supporting recommended solutions to issues. - Responsible for working with leadership and implementation of action plans. - Collaborate with other departments and outside payers/vendors to execute solutions. - Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution. - Assist in New Start implementations, including research, data analysis, payer review and follow up. - Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed. - Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc. - Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc. - Provides support to Information Technology and Information Systems teams communicating and managing operational needs. - Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements. - Help facilitate projects across multiple departments. - Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking. - Coordination of project documentation and assistance with tracking and monitoring various projects. - Build networking relationships both internally and externally understanding what information should be kept confidential or restricted. Qualifications - High school diploma or GED equivalent required. - Two (2) years minimum experience of related leadership and/or training with similar responsibilities required. - Prior experience performing similar reporting and/or analytical duties required. - Prior experience at a medical office and working in the Medical Billing field is preferred. - College coursework is highly desirable. - Strong organizational and leadership skills. - Excellent oral and written communication skills as well as strong interpersonal skills. - Knowledge of Billing Operations/Accounts Receivable processes and procedures. - Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Strong analytical skills to parse through meaningful information and filter out unneeded data. - Ability to analyze various types of reports. - Ability to use creative problem-solving skills. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to read, analyze and interpret financial information and legal documents. - Ability to respond to inquiries and complaints from clients or regulatory agencies. - Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment. - Ability to remain organized and effectively manage competing priorities while meeting deadlines. - Ability to maintain confidentiality and compliance. Benefits - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Serve as a trusted Business Partner to the Director of Academic Affairs. - Strengthen and manage relationships with Vituity Residency and Fellowship Programs in partnership with Medical Directors, Regional Directors, and Program Directors. - Develop and implement initiatives, processes, and policies to support operational effectiveness and continuous improvement within Academic Affairs. - Serve as the primary operational contact for residency and fellowship programs, providing consultation related to ACGME standards, compliance, financial processes, program operations, and culture-building. - Support Program Directors with operational needs, accreditation readiness, program visits, and Core Faculty development initiatives. - Lead initiatives for new academic programs, including onboarding program directors, creating system infrastructure, and serving as the primary point of contact for launch activities. - Partner with cross-functional teams to ensure accurate program setup, system integration, operational alignment, and ongoing maintenance of academic program information. - As the Academic Affairs function grows, this role may expand to include direct supervision of team members and day-to-day people management responsibilities. - Exercise independent judgment in resolving operational issues and recommending process improvements to support academic program effectiveness. - Track and report on academic program performance metrics, including resident and fellow satisfaction, program growth, accreditation status, and operational KPIs. - Develop and maintain dashboards and regular reports to support leadership decision-making and identify opportunities for program improvement. - Analyze program data to inform strategic planning, resource allocation, and continuous quality improvement across academic partnerships. - Serve as Subject Matter Expert (SME) for Academic Affairs in business development discussions involving residency, fellowship, or other provider training programs. - Partner with clinical leaders to design, launch, and/or support GME-approved fellowships and training programs (e.g., ultrasound, simulation, EM practice, psychiatry). - Support organizational growth initiatives by aligning academic program operations with strategic business objectives. - Present to hospital leadership teams, C-suite executives, and GME committees to advocate for Vituity’s academic programs and demonstrate partnership value. - Evaluate partnership viability and provide strategic recommendations that directly influence contract renewals, expansions, and new program development. - Serve as the primary face of Academic Affairs in high-stakes conversations with hospital partners, ensuring Vituity’s academic value proposition is clearly articulated and positioned. - Partner with Marketing and operational leaders to support initiatives that promote Vituity’s academic programs and educational excellence. - Collaborate with Medical Recruiting, Talent Sourcing, Operations, and Academic Recruitment teams to support initiatives that strengthen physician pipeline development and academic recruitment efforts. - Performs related duties as required. Qualifications - 2+ years of experience working with physician residency programs and/or fellowship programs required. - Experience working in a hospital system with understanding of basic hospital operations required. - Experience in a client facing role required. - Experience working in higher education preferred. - Proficient with applicant tracking system, Salesforce, preferred. - Bachelor’s Degree preferred. - Experience managing executive-level relationships with hospital leadership and C-suite stakeholders preferred. - Background in contract development, partnership management, or business development in a healthcare setting preferred. - Excellent verbal and written communication for formal presentations. - Outstanding listening skills with an open mind, but a decisive intuition. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook). - Ability to establish close collaboration and cooperation with peers, direct manager, hiring managers, and senior leadership. - High energy personality, with a “can-do” spirit that is seen as approachable at all levels of the organization. - Result-oriented and self-starter who enjoys a challenge and is dedicated to rolling up sleeves and getting the job done independently if required. - Solid presentation skills, able to leverage data to influence decision making. - Executive presence and the ability to represent the organization credibly with hospital C-suite and senior academic leaders. - Strong business acumen with the ability to evaluate partnership opportunities and influence contract decisions. - Proven stakeholder management skills at the executive level across complex, multi-site healthcare environments. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Generate and develop leads through the coordination of advertisements, cold calling, referrals, Internet sources, residency programs, and conventions. - Initiate contact and timely follow-up with prospective Emergency Medicine physicians and Advanced Provider candidates. - Document all actions in database accordingly. - Develop comprehensive recruiting plans for specific vacancies. - Conduct preliminary phone screens, providing site and other relevant information on open positions to qualified physician and advanced provider applicants. - Provide candidates with an overview of Vituity. - Evaluate candidates for positions and organizational match. - Work with candidates and Medical Directors to coordinate phone interviews and/or site interviews. - Conduct follow-up regarding interviews with all applicants on a timely basis. - Discuss the hiring process with new hires during the contracting phase. - Conduct verbal reference checks and enter the information into appropriate forms to share with the Medical Director. - Facilitate identifying appropriate references for written reference checks. - Maintain and update the candidate records in Taleo. - Utilize the systems to obtain reports, searches, and listings. - Develop strong relationships and communicate regularly with Medical Directors, Regional Directors, and/or Vice Presidents, Lead Advanced Providers and/or Regional Advanced Providers. - Conduct follow-up/touch base calls on all new hires after 30/60/90 days to gauge first impressions of the site they work at and Vituity and to enhance retention efforts. - Maintain practice profiles with current site information, credentials requirements, and pay information on each site in the region. - Recruit for tier 2 incentive sites. - Maintain regular contact with new hires until the effective start date and beyond for retention purposes. - Act as a consultant to the site to provide recommendations regarding recruiting and interviewing efforts. - Provide full-cycle recruiting for the following lines of business: Emergency Medicine. - Attend all relevant meetings involved with Physician and Advanced Provider issues. - Establish ongoing relationships with residency programs and attend residency dinners as needed. - Prepare for and attend conferences. - Development of recruiting related initiatives that, in line with the Balanced Score Card, advance the effectiveness of the Core Recruiting function. - Work in conjunction with Business Development, Practice Management, Partnership Affairs, HR and other departments to share market intelligence (leads) and best practices in recruiting. - Prepare and process PA/NP offer letter and hire documents. - Communicate relevant information and updates to credentialing and provider enrollment. - Review status of application process, maintain as necessary and stay in regular contact with applicant(s). - Keep up-to-date on practice site and or Vituity’s policies, procedures, etc. and convey this information appropriately. Qualifications - 2-3 years of recent Recruiting experience required. - Experience working in a recruitment agency setting strongly preferred. - Experience working both independently and in a team-oriented, collaborative environment preferred. - Ability to juggle multiple priorities and make decisions in a rapidly growing, professional, service-oriented environment preferred. - Excellent verbal, written and in-person communication skills, including team building and negotiation skills, preferred. - Strong organization, planning and time management skills preferred. - Excellent customer service skills and the ability to work well under pressure are preferred. - Ability to deal constructively with conflict and use good judgment preferred. - Proficient in MS Office Suite for Windows, Internet, and other sourcing techniques, and expertise with database management. - Experience with Taleo is preferred. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Seeking Acute Teleneurology Physicians. - Join the Physician Partnership Where You Can Increase Your Impact. - Seeking Board Eligible/Certified Neurologist physicians. - Critical Care or Vascular Fellowships are required. - Will cover multiple sites. Qualifications - Board Eligible/Certified Neurologist. - Critical Care or Vascular Fellowship. Requirements - Ability to cover multiple sites. Benefits - Superior Health Plan Options. - Dental, Vision, HSA, life and AD&D coverage, and more. - Partnership models allow a K-1 status pay structure, allowing high tax deductions. - Extraordinary 401K Plan with high tax reduction and faster balance growth. - Eligible to receive an Annual Profit Distribution/yearly cash bonus. - EAP and travel assistance included. - Student loan refinancing discounts. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees. - Estimated annual base compensation of $275,000 – $900,000, depending on site, specialty, clinical volume, schedule, and experience. - Compensation for part-time and per diem roles is prorated based on clinical hours worked. - Total compensation including partnership income varies by site and may significantly exceed the range shown.

Role Description Performs chart assessments with focus on application and accuracy of CPT, ICD-10-CM and MIPS/QCDR codes utilized, including communication with other departments, as needed. - Performs reviews for payer specific coding application and makes recommendations or file appeals, as needed. - Assists with coding of confidential charts, as needed. - Communicates trends in errors or documentation concerns to the Coding Compliance Manager. - Participates in industry-related webinars and/or other conference calls, as needed, and summarize information. - Offers recommendations for coding program enhancement. - Reviews encounters and makes final determination of patient disputes, including communication by mail with patients, as needed. - Ensures compliance with local, state, and federal government requirements. - May be asked to travel for business purpose, not exceeding 5%. - Researches, interprets, and develops coding guidelines and methodology, including coder and client reference materials such as: Medicare, Medicaid, and workmen’s compensation guidelines for states we have not billed in, new practice lines and/or services, and new CPT codes, including possible addition of services not currently billed for. - Researches and interprets other commercial payer policies and provides guidance as needed. - Assists in reviewing information and applying periodic updates to RCM reference materials. - Evaluates literature, regulations, and payor policies and clarifies current code application and methodology, as needed. - Review and/or application of MIPS/QCDR measures. Qualifications - High School Diploma or GED equivalent required. - Two years’ minimum coding experience, or equivalent, to be able to apply correct CPT and ICD-10-CM codes in accordance with all Federal, State, and private payer statute and regulations; OR - Two years’ minimum billing experience with government payors, preferable Medicare and Medicaid. - Certified Procedural Coder (CPC) certification and/or Certified in Healthcare Compliance (CHC) certification highly desired. - Basic knowledge of pathology and etiology of disease, body areas and organ systems. - Knowledge of CPT and ICD-10-CM coding practices and/or knowledge of Medicare/Medicaid billing practices and appeal process. - Excellent communication and interpersonal skills, including conflict resolution. - Ability to communicate effectively in writing and verbally. - Computer skills including Microsoft Outlook Suite (Word, Excel, Outlook), with intermediate Excel and Word knowledge. - Ability to review literature and come to conclusions and make recommendations to coding management. - Ability to analyze new or ambiguous information, define the issue or problem and propose resolution. - Strong organizational skills and ability to meet deadlines. - Ability to handle a fast-paced, high production environment. - Strong consultation skills and the ability to seek out information and provide quality advice. - Strong research skills with ability to apply complex reasoning and analysis to identify best policy proposal or interpretation. - Ability to work independently, accomplish responsibilities timely, meet acceptable productivity requirements to ensure appropriate workflow. - Ability to maintain effective working relationships with all staff. - Ability to react to change productively. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Fielding and thoroughly documenting Service Desk tickets related to: - PC hardware - Printer/MFP hardware - PC/VoIP phone peripherals - Microsoft Windows operating system - Microsoft Office suite - VMWare virtual desktop products - Apple IOS - Adobe Acrobat - Java - Provide backup telephone support for Service Desk Technicians. - Installation and maintenance of business software as assigned. - Management and completion of Service Desk related projects, such as hardware and software deployments, monthly security patching, and extensive cloud applications. - Use of internal and external knowledge bases and other resources to resolve as many technical issues as possible before escalation. - Provide 2nd level support for the Service Desk Technicians. Qualifications - 4-year degree or equivalent experience required. - 2 to 4 years’ experience in Desktop support/Service desk required. - Possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment. - Comptia A+ or comparable industry-recognized certification required. - ITIL Foundation training required. - HDI Certifications preferred. - Classes relating to Service Delivery or application specific certifications are preferred. - 4-year degree in relevant field preferred. - 4 years of experience in IT preferred. - Office 365 Certification preferred. - Owner and expert on one or more minor applications used at Vituity. - Willingness to work overtime, nights, and weekends as required. - Ability to remain productive during slow times, able to multitask effectively during busy times, and exercise patience and professionalism during stressful situations. - Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures. - Full knowledge of admin functions with Office 365. - Working knowledge of Active Directory and Exchange. - Working knowledge of Active Directory and its interface with Office 365. - Self-starter able to manage small projects. - Able to support applications used at the primary work location. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Remote, Nationwide – Seeking Senior Medical Recruiter Generate and develop leads through the coordination of: - Advertisements - Cold calling - Referrals - Internet sources - Residency programs - Conventions Initiate contact and timely follow-up with prospective Emergency Medicine physicians and Advanced Provider candidates. Document all actions in database accordingly. - Develop comprehensive recruiting plans for specific vacancies. - Conduct preliminary phone screens, providing site and other relevant information on open positions to qualified physician and advanced provider applicants. - Evaluate candidates for positions and organizational match. - Work with candidates and Medical Directors to coordinate phone interviews and/or site interviews. - Conduct follow-up regarding interviews with all applicants on a timely basis. - Discuss the hiring process with new hires during the contracting phase. - Conduct verbal reference checks and enter the information into appropriate forms to share with the Medical Director. - Facilitate identifying appropriate references for written reference checks. - Maintain and update the candidate records in Taleo. - Develop strong relationships and communicate regularly with Medical Directors, Regional Directors and/or Vice Presidents, Lead Advanced Providers and/or Regional Advanced Providers. - Conduct follow up/touch base calls on all new hires after 30/60/90 days to gauge first impressions of the site they work at and Vituity. - Maintain practice profiles with current site information, credentials requirements and pay information on each site in the region. - Maintain regular contact with new hires until the effective start date and beyond for retention purposes. - Act as a consultant to the site to provide recommendations regarding recruiting and interviewing efforts. - Understanding of and willingness to recruit for all other practice lines including Hospital Medicine, Outpatient Medicine, Psychiatry, Neurology, Anesthesiology, Tele-Medicine positions when requested. - Management of, and demonstrated success, recruiting for one (1) or more hard to recruit sites. - Provide full cycle recruiting for the Emergency Medicine line of business. - Attend all relevant meetings involved with Physician and Advanced Provider issues. - Establish ongoing relationships with residency programs and attend residency dinners as needed. - Prepare for and attend conferences. - Development of recruiting related initiatives that, in line with the Balanced Score Card, advance the effectiveness of the Core Recruiting function. - Work in conjunction with Business Development, Practice Management, Partnership Affairs, HR, and other departments to share market intelligence (leads) and best practices in recruiting. - Provide salary and market assessments to the growth team for potential contracts and RFPs through professional network and cold calls to certain hospitals. - Assist in the development/contact of outreach to Family Practice/Internal Medicine/Critical Care/Pulmonology and other Hospitalist related programs when requested. - Prepare and process PA/NP offer letter and hire documents. - Communicate relevant information and updates to credentialing and provider enrollment. - Review status of application process, maintain as necessary and stay in regular contact with applicant(s). - Keep up to date on practice sites and/or Vituity’s policies, procedures, etc. and convey this information appropriately. Qualifications - 3-5 years of recent Recruiting experience required. - 1-2 years working for a practice management company or physician recruiting firm required. - Proficient in MS Office Suite for Windows, Internet and other sourcing techniques and expertise with database management preferred. - Experience with Taleo is preferred. - DEI Recruiting experience strongly preferred. - Experience working in a recruitment agency setting strongly preferred. - Experience working in a medical setting desired. - Experience working both independently and in a team-oriented, collaborative environment preferred. - Ability to juggle multiple priorities and make decisions in a rapidly growing, professional, service-oriented environment preferred. - Excellent verbal, written and in-person communication skills, including team building and negotiation skills preferred. - Strong organization, planning and time management skills preferred. - Excellent customer service skills and the ability to work well under pressure preferred. - Ability to deal constructively with conflict and use good judgment preferred. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions. - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Works with a multidisciplinary team of physicians and practice management individuals to codesign new programs, from concept to delivery; analyzes the impact and success of these programs. - Defines scope, objectives, milestones, deliverables, budget, methods, and tools for new programs in collaboration with stakeholders and monitors the progress (milestones, deliverables) over time. - Subject matter expert in hospital operations and process improvement to help identify gaps for various programs and practice lines. - Develops necessary supporting materials (e.g. manual, training modules, curriculum) to support the programs, working with physicians, workgroups and committees; pilots & evaluates impact of programs in meeting the defined objectives. - Create clear, concise, detail-oriented work plans to drive programs and projects. - Responsible for overall project management and program support (e.g., project workplans, meeting support, project timelines, regular project communications and updates) as needed for quality and performance program. - Leads medium to large scale projects and initiatives that may have many internal and external dependencies and higher levels of risk. - Responsible for research and implementation of practice improvement tools and for updates and revisions of standard client-developed programs. - Conducts research to investigate new innovations, programs or technologies to inform program development and implementation efforts. - Maintains and distributes project reporting on a consistent and ad hoc basis. - Define business requirements and provide analysis to increase operational efficiency. - Conducts pre- and post- performance analysis that ultimately enhance and improve risk mitigation processes. - Measures and compares current processes with identified procedures and policies, monitors processes, and provides management summaries with recommendations for error prevention. - Assures ongoing compliance with quality and industry regulatory requirements. - Monitors outcome measures and implementation of newly implemented programs. - Coordinate with various departments to ensure smooth workflow and ensure high standards and quality of process by identification of the root cause and implementation of action plans of quality issues. - Analyzes actual results against plan and forecasts and identifies opportunities for improvement in operational performance and recommends interventions where appropriate. Qualifications - Bachelor's degree in Healthcare Management, Business, Finance, or related field and 2-4 years of experience working within a healthcare setting. - Extensive experience in data and analytics: developing, preparing and analyzing reports and/or leading clinical related quality programs measuring performance and continuous improvement planning. - Strong computer skills; proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint). - Demonstrated understanding of Project Management concepts. - Supporting the development of engaging and effective learning content. - Understanding of hospital and outpatient clinic operations. - Requires experience working with pivot table in Excel. - Requires project management and/or program management experience. - Requires previous experience completing requirement and operational documents, reports, specifications, plans and analysis. - Excellent verbal and written skills. - Intuitive people skills. - Strong organizational and customer service skills. - Ability to keep impeccable records and to sustain strong attention to detail. - Demonstrated ability handling detailed work accurately and quickly, working to deadlines on multiple tasks, working as a team member in a collaborative and participatory manner, and interacting both in person and over the phone with a courteous and professional demeanor. - Demonstrated self-learner interested in continued professional development and personal growth. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity. - Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research. - Update patient account and notes appropriately based upon action/request. - Performs pre-verifications to determine eligibility and when to send claims by running online eligibility. - Identify and communicate Patient Services issues. - Handles incoming and outgoing calls. - Performs other duties as assigned by management. Qualifications - Must be able to type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour. - Must have a high school diploma or equivalent. - Experience in a healthcare setting or insurance-related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required. - Related experience in a medical setting preferred. - Previous call center experience is highly desirable. - Customer service experience is preferable. - Fluent in Spanish language, both oral and written is a plus. - Strong customer service experience preferred. - Working knowledge of medical terminology preferred. - Experience with Microsoft Office and Windows software preferred. - Strong written and verbal communications skills required. - Knowledge of medical group practice management systems and PC skills. - Knowledge and understanding of insurance and managed care requirements. - Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. - Requires knowledge of medical and billing terminology. - Ability to demonstrate effective customer service skills with internal and external customers. - Ability to make phone calls seeking account resolution. - Ability to promote teamwork. - Flexible and adaptable to an ever-changing environment. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Perform 10-key by touch. - Work independently with minimal supervision. - Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. - Ability to work overtime during peak periods. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description Seeking board-certified/eligible Psychiatrists for remote telepsychiatry positions. - 24/7/365 On-Demand Telepsychiatry consultative coverage. - Compact license in multiple states (Ideal). - OK, MD, IN (preferred) for initial start dates. - Willing to obtain additional state medical licenses as needed. - Flexibility to work full-time and part-time. - Day, swing, and overnight shifts available. Qualifications - Board-certified/eligible Psychiatrists. Requirements - Ability to work remotely while engaging with the Vituity Community. Benefits - Superior Health Plan Options. - Dental, Vision, HSA, life and AD&D coverage, and more. - Partnership models allow a K-1 status pay structure, allowing high tax deductions. - Extraordinary 401K Plan with high tax reduction and faster balance growth. - Eligible to receive an Annual Profit Distribution/yearly cash bonus. - EAP and travel assistance included. - Student loan refinancing discounts. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees. - Estimated annual base compensation of $275,000 – $900,000, depending on site, specialty, clinical volume, schedule, and experience. - Compensation for part-time and per diem roles is prorated based on clinical hours worked. - Vituity physicians participate in our partnership model from day one, which includes profit distributions, equity ownership, and K-1 tax advantages.