• Develop and execute integrated local media plans across paid channels, supporting franchisee and company goals. • Manage full-funnel campaign planning, activation, optimization, pacing, and reporting. • Identify trends, risks, and opportunities to drive performance improvements and measurable business outcomes. • Collaborate with internal teams to design and execute holistic media strategies. • Track and reconcile media budgets monthly to ensure financial accuracy.

• Territory Ownership & New Business Growth • Take full ownership of your territory, proactively identifying and developing new SME fleet customers across London and the Southwest. • Field-Based Customer Engagement • Spend your time on the ground meeting customers, understanding their operations, and uncovering opportunities where SIXT Van & Truck can add real value. • Market Insight & Opportunity Spotting • Stay close to local market activity, upcoming projects, and commercial developments to open doors and initiate meaningful sales conversations. • Consultative Sales Approach • Assess each customer’s unique requirements and design tailored mobility solutions using the full SIXT Van & Truck product portfolio. • Deal Conversion & Relationship Building • Generate your own leads, convert them into active trading accounts, and deliver ongoing support that builds loyalty and long-term partnerships. • CRM & Data Excellence • Accurately record all customer activity and pipeline information in Salesforce, maintaining high data quality and visibility.

• Lead, mentor, and develop a growing team of Field Service Engineers to ensure exceptional customer service and technical excellence. • Build and scale field service processes, documentation, and best practices as the organization expands. • Forecast staffing needs and support hiring, onboarding, and training of new team members. • Provide performance feedback, support career development, and foster a culture of accountability and continuous improvement. • Collaborate cross-functionally with Engineering, Product, Quality, Sales, and Clinical teams to ensure robust, consistent field operations and to ensure all pipeline products are designed with serviceability in mind. • Deliver expert-level service, troubleshooting, repair, and maintenance of advanced surgical robotic systems at customer sites. • Serve as a technical escalation point for the team; resolve complex issues and guide root-cause analysis. • Support new system installations, upgrades, validations, and field testing of emerging technology. • Ensure timely service delivery, compliance with safety and regulatory requirements, and exceptional surgeon/hospital staff experience. • Collect VOC (voice of customer) insights and communicate field trends to internal teams for product improvement. • Oversee service metrics such as uptime, response time, throughput, and customer satisfaction. • Manage inventory, parts forecasting, and service-related logistics within designated region(s). • Maintain accurate service records and ensure adherence to all service policies and procedures for yourself and your team. • Help drive readiness for product launches, new clinical indications, or expanded service territories.

• Responsible for the leadership and management of field-based Connected Health service team. • Assists the sales force with positioning digital health products and service solutions to meet the customer requirements. • Responsible for determining customer needs, developing account specific strategies, creating customer commitment to change, and building the value of ADC's digital solutions, resulting in the foundation for a smooth implementation and long term customer satisfaction. • Leads the Connected Health Integration Executives and is a resource to the commercial sales teams to drive product adoption with customers nationwide. • Take leadership role to formulate service sales strategy; proactively identify problems/obstacles and bring them to management attention with options for mitigation. • Effectively communication with sales and support teams through regular team meetings to develop best practices, and to motivate them to sell services.