IICRC

• First Impressions & Support: Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text. • Crew & Job Scheduling: Act as the air traffic controller for our team by coordinating schedules and dispatching crews to where they are needed most. • Data Integrity: Perform detailed and accurate data entry to ensure all job files and customer records are perfectly up to date. • Team Collaboration: Provide vital daily administrative support and jump in to assist other departments as needed to keep the office running smoothly. • Workspace Organization: Keep our digital files organized and easily accessible.

• Develop and implement social media brand strategies, campaigns, and plans to build brand/company awareness. • Oversee day-to-day management of campaigns and ensure brand consistency. • Create, maintain, and grow new and existing social networks, including Twitter, LinkedIn, Pinterest, YouTube, Foursquare, Instagram, Google+, Facebook, and others. • Manage company blog and editorial calendar that aligns with social updates. • Monitor social media progress using web analytic tools. • Incorporate optimization strategies, analyze data, and research the best ways to increase traffic. • Review the success of campaigns and develop ways to improve. • Plan paid social media advertising strategies and budgets. • Secure new media partnerships • Drive engagement with social media influencers • Resolve customer issues through social media. • Create engaging written and visual content for blog. • Research new media platforms, trends, and industry opportunities • Provide feedback from social media trends and research; relay it to business strategists. • Write effective, concise copy for multiple platforms, websites, and social networks.

• Meet or exceed assigned sales quota by executing the sales cycle • Engage with clients to understand needs • Evaluate mold investigations and determine possible mold risks • Create job quotes • Complete mold remediation according to company protocol • Leave jobsite with a clean, orderly appearance • Provide excellent customer service and communicate effectively to achieve customer satisfaction • Maintain appearance, and organization of trucks, warehouse, and equipment • Effectively maintain POS/CRM system protocols

• Expanding client base and referral network • Building long-term partnerships with property managers, restoration contractors, insurance adjusters, and law enforcement agencies • Generating new business and nurturing existing accounts • Responding promptly to inbound sales inquiries and converting leads into active accounts

• Work closely with franchises by offering guidance, training, and support on accounting and job costing applications • Assisting end users and providing training • Monitor, support, and manage financial help desk calls/tickets • Resolve all support requests (via email, Teams, Zoom, phone) promptly • Software Installation, troubleshooting, and problem-solving • Produce reports from QuickBooks for management or other team members • Train franchise staff on accounting functions, job costing, and PDR business processes • Communicate with other team members when issues surface that require corporate involvement • Other duties as assigned

• Build and secure new accounts, referrals, and existing relationships with key decision makers through leads, cold calling, and sales presentations to maintain/grow the existing account base and expand our market share and revenue percentages • Expand market share opportunities within a defined list of existing accounts in assigned areas • Communicate with, train, and motivate network offices to understand and support the Business Development department • Prospect, qualify, and generate strong leads • Update CRM records with account details • Negotiate and complete MSAs (Master Service Agreements) with property insurance carriers • Develop and deliver sales presentations professionally and effectively by: • Making regular sales calls to develop relationships and follow up on leads • Acting to close deals and finalize agreements • Meeting established sales quotas, revenue, and growth goals • Responsible for developing business relationships with residential/commercial property insurance carriers in assigned areas, and defined as carriers that are a top carrier in a state or region • Responsible for account management, which includes dispute resolution, problem avoidance, and compliance with service-level agreements • Work with the PDRI Business Development team to facilitate service opportunities • Understands the services and products offered by Paul Davis Restoration • Assists in marketing initiatives and communicates regularly with the SVP of Carrier Business Development • Analyzes and recommends programs and procedures that are in the best interest of all parties • All other duties as assigned

• Oversee and assist offices with working on commercial jobs and communicating with customers and insurance carriers. • Establish relationships with customers and adjusters from initial call to final invoicing. • Provide assistance with cost estimating on the job. • Manage the progress of jobs through the job management system. • Review estimates submitted by offices to confirm accuracy based on scope and reporting.

• Promote and sell franchise services in assigned territory. • Grow and develop customer base by identifying new prospects and following up with customers. • Conduct repetitive contact calls to build relationships and educate customers. • Provide clear and accurate pretesting, scoping of services, and job estimates. • Monitor and follow-up on assigned jobs ensuring customer needs are met. • Build brand awareness and promote the ‘One Team’ culture by making a difference in the community.

• Develop and execute integrated local media plans across paid channels, supporting franchisee and company goals. • Manage full-funnel campaign planning, activation, optimization, pacing, and reporting. • Identify trends, risks, and opportunities to drive performance improvements and measurable business outcomes. • Collaborate with internal teams to design and execute holistic media strategies. • Track and reconcile media budgets monthly to ensure financial accuracy.

• Identify and establish relationships with potential trade partners and referral sources. • Nurture and maintain strong, long-term relationships with trade partners and referral sources. • Promote services by educating potential and existing partners about our restoration services. • Ensure that work is returned to trade partners from our customers. • Guarantee that all mutual customers are treated with respect and professionalism. • Create and implement effective sales strategies to drive business growth. • Attend industry events, conferences, and networking opportunities. • Conduct market research to identify new opportunities and stay updated on industry trends. • Provide regular reports on sales activities and market insights to the management team.