• Responsible for the leadership and management of field-based Connected Health service team. • Assists the sales force with positioning digital health products and service solutions to meet the customer requirements. • Responsible for determining customer needs, developing account specific strategies, creating customer commitment to change, and building the value of ADC's digital solutions, resulting in the foundation for a smooth implementation and long term customer satisfaction. • Leads the Connected Health Integration Executives and is a resource to the commercial sales teams to drive product adoption with customers nationwide. • Take leadership role to formulate service sales strategy; proactively identify problems/obstacles and bring them to management attention with options for mitigation. • Effectively communication with sales and support teams through regular team meetings to develop best practices, and to motivate them to sell services.

• Develop and execute logistics strategies across global origins and destinations • Ensures the timely, cost-effective, and compliant movement of goods • Drive continuous improvement initiatives to optimize cost and service levels • Build and maintain strong relationships with global suppliers and logistics providers • Lead and develop a best-in-class inbound logistics team • Manage contracts and monitor vendor performance to meet service and cost objectives • Track and analyze KPIs for cost, service, and compliance • Provide operational and strategic performance reporting to senior leadership • Collaborate with internal teams to align inbound logistics with overall company goals • Support technology adoption to enhance visibility and operational efficiency

• Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders) • Validate request completeness and ensure all required details are captured • Assess each incident for severity, business impact, and completeness • Determine appropriate priority based on facts provided in the incident • Identify incidents vs. enhancements and route accordingly • Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications) • Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets • Analyze incident trends, root causes, and recurring issues; propose problem management initiatives • Partner with teams to improve incident prevention, monitoring, alerting, and automation • Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support • Collaborate with Product Owners and Business Analysts to align incident handling with business priorities

• Identify and prioritize engagement opportunities • Represent SDF among key external partners, including trade associations, industry groups, and coalitions with government stakeholders (primarily federal, potentially some state level engagement) • Educate Congressional staff, regulators, and policy stakeholders on blockchain and related emerging issues in finance, payments, and SDF’s mission • Build and maintain strong relationships with policymakers, industry allies and peers to advance policy priorities that support open, permissionless systems and financial access • Support SDF senior leadership during visits to D.C., including preparing policy briefings and creating engagement opportunities with key stakeholders • Collaborate with internal teams—including Business Development, Growth, Communications, and Legal—to ensure policy alignment with organizational goals • Track and analyze policy developments, providing timely updates and recommendations to the Policy and Government Relations team and SDF leadership