• Make final decisions on administrative and operational matters for assigned accounts and/or business areas. • Provide direction to all levels of leadership in various areas, groups, and/or operations. • Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people. • Ensures budgets and schedules meet corporate requirements. • Understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to. • Regularly interact with executives and/or major customers. • Collaborate with sales & client services representatives to achieve objectives of the client engagement(s). • Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners. • Has overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business.

• Own renewals, retention, and expansion revenue for all accounts in your territory. • Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance. • Identify, position, and close upsell and cross-sell opportunities. • Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines. • Drive increased platform adoption, utilization, and value realization across partner institutions. • Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics. • Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership. • Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority. • Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence.

• Drive First Alert product adoption, renewal, and usage among First Alert customers • Build a strategy to foster account growth • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans • Serve as a First Alert platform expert ensuring customer engagements support organizational goals • Collect customer feedback and articulate recommendations for First Alert product development to engineering and product teams

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory • Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations • Achieve established targets and goals; report business results • Create and manage a robust sales pipeline by leveraging internal reports, databases and tools • Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews • Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs