• Drive First Alert product adoption, renewal, and usage among First Alert customers • Build a strategy to foster account growth • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans • Serve as a First Alert platform expert ensuring customer engagements support organizational goals • Collect customer feedback and articulate recommendations for First Alert product development to engineering and product teams

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory • Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations • Achieve established targets and goals; report business results • Create and manage a robust sales pipeline by leveraging internal reports, databases and tools • Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews • Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10) • Ensure renewal and growth of each account in your portfolio • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally • Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions • Craft compelling narratives out of performance data to convey our value • Attend and host relationship building and networking events • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey • Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans • Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes • Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives • Drive customer reference-ability and continuous improvement of customer advocacy measures • Prepare and deliver territory plans to define account strategies and align resources • Team and establish shared accountability with adjacent functions in key points of the customer journey