• Own renewals, retention, and expansion revenue for all accounts in your territory. • Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance. • Identify, position, and close upsell and cross-sell opportunities. • Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines. • Drive increased platform adoption, utilization, and value realization across partner institutions. • Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics. • Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership. • Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority. • Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence.

• Drive First Alert product adoption, renewal, and usage among First Alert customers • Build a strategy to foster account growth • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans • Serve as a First Alert platform expert ensuring customer engagements support organizational goals • Collect customer feedback and articulate recommendations for First Alert product development to engineering and product teams

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory • Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations • Achieve established targets and goals; report business results • Create and manage a robust sales pipeline by leveraging internal reports, databases and tools • Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews • Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10) • Ensure renewal and growth of each account in your portfolio • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally • Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions • Craft compelling narratives out of performance data to convey our value • Attend and host relationship building and networking events • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business