• Design, implement, and maintain integrations between ServiceNow and external systems. • Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. • Monitor and ensure the health, performance, and availability of MID Servers across environments. • Design and support secure authentication and authorization mechanisms, including SSO implementations. • Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. • Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. • Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. • Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. • Manage and support integrations with Google Cloud Platform (GCP) services. • Troubleshoot integration and infrastructure-related issues and perform root cause analysis. • Ensure compliance with security, governance, and infrastructure standards. • Create and maintain technical documentation, architecture diagrams, and operational procedures.

• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. • Develop, customize, and maintain ServiceNow applications, workflows, and integrations. • Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. • Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). • Identify, troubleshoot, and resolve application defects and performance issues. • Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. • Develop and maintain test plans, test cases, and test scripts. • Support ServiceNow upgrade testing and ensure compatibility with new releases. • Perform root cause analysis and implement corrective actions for recurring issues. • Ensure adherence to ServiceNow development best practices and governance standards. • Prepare technical documentation and provide knowledge transfer to support teams.

• Support end-to-end configuration, CMDB governance, and environment management across Nuvolo’s Connected Workplace Platform and the ServiceNow ecosystem. • Maintain configuration plans, change processes, technical integrations, and documentation while collaborating with analysts, developers, system partners, and platform teams. • Manage Change Requests, and maintain CI data across Jira, Confluence, GitHub, the ServiceNow CMDB, and Nuvolo modules. • Support Agile/DevOps workflows, release management, integration traceability, and provide subject matter expertise in technical reviews and customer-facing sessions.