Müller's Solutions

• Engage with customers to understand business and technical requirements. • Conduct discovery sessions and gather customer needs. • Design and present solution proposals aligned with customer requirements. • Prepare presentations, RFP/RFI/RFQ responses, and technical documentation. • Deliver product demonstrations and solution walkthroughs. • Collaborate with delivery and technical teams to develop solution architectures. • Support the sales team throughout the sales cycle. • Stay updated on market trends and enterprise technology solutions. • Build strong relationships with customers and technology partners.

• Lead the end-to-end implementation and deployment of Oracle Aconex solutions. • Design scalable Aconex solution architectures based on business and project requirements. • Gather and analyze business and technical requirements and translate them into solution designs. • Configure Oracle Aconex projects, document structures, workflows, forms, correspondence, user roles, permissions, and security settings. • Develop implementation strategies, deployment plans, and solution roadmaps. • Lead technical workshops and provide expert guidance to business and project stakeholders. • Design and oversee integrations between Oracle Aconex and enterprise applications using available APIs and integration methods. • Plan and execute document and data migration activities from legacy systems to Oracle Aconex. • Lead system configuration, testing (SIT/UAT), go-live activities, and post-implementation support. • Ensure compliance with document control standards, governance policies, and industry best practices. • Troubleshoot complex technical issues and recommend effective solutions. • Prepare solution architecture documents, technical specifications, deployment guides, and implementation documentation. • Provide technical leadership, mentoring, and support to project teams throughout the implementation lifecycle.

• Serve as the go-to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment. • Advise on process improvements, ensuring insurance operations align with industry best practices. • Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs. • Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements. • Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges. • Work closely with IT and business teams to implement changes and ensure smooth system transitions. • Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.

• Define the technical strategy and long-term vision for projects built on the Skadina platform. • Provide leadership and mentorship to development teams, fostering innovation and best practices. • Ensure alignment between technical solutions and business goals. • Drive the adoption of Skadina across teams and promote a scalable architecture. • Oversee technical risk management and mitigation strategies. • Collaborate closely with stakeholders and architects to guide complex solution designs. • Ensure the platform is leveraged effectively to meet scalability, security, and performance goals.

• Lead end-to-end data migration activities, including planning, mapping, transformation, validation, and reconciliation. • Define and execute data migration strategies and methodologies for Skadina implementations. • Oversee functional, integration, system, regression, and User Acceptance Testing (UAT) activities. • Ensure data quality, integrity, and consistency throughout migration and deployment phases. • Develop and review test plans, test cases, test scripts, and quality metrics. • Coordinate defect management, issue resolution, and root cause analysis activities. • Collaborate with architects, business analysts, developers, and business stakeholders to ensure successful project delivery. • Support cutover planning, deployment activities, and post-go-live stabilization. • Monitor project quality standards and ensure compliance with established processes and best practices. • Provide technical leadership and mentorship to project teams during migration and testing phases. • Prepare and maintain technical documentation, migration plans, and testing reports.

• Design, implement, and maintain integrations between ServiceNow and external systems. • Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. • Monitor and ensure the health, performance, and availability of MID Servers across environments. • Design and support secure authentication and authorization mechanisms, including SSO implementations. • Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. • Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. • Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. • Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. • Manage and support integrations with Google Cloud Platform (GCP) services. • Troubleshoot integration and infrastructure-related issues and perform root cause analysis. • Ensure compliance with security, governance, and infrastructure standards. • Create and maintain technical documentation, architecture diagrams, and operational procedures.

• Lead the design, development, and implementation of solutions on the Skadina platform. • Provide technical leadership and mentorship to development teams. • Translate business requirements into technical solutions. • Review code and ensure adherence to development standards and best practices. • Coordinate with architects, business analysts, and QA teams to ensure successful delivery. • Support system integration, testing, deployment, and post-production activities. • Troubleshoot and resolve complex technical issues. • Ensure application performance, security, and scalability. • Prepare technical documentation and knowledge transfer materials.

• Utilize ARIS tools to create, analyze, and maintain business process models, ensuring compliance with established standards. • Support business units in the adoption of ARIS and promote best practices for process documentation and management. • Conduct training sessions for users on leveraging ARIS tools effectively, enhancing their proficiency and understanding. • Collaborate with cross-functional teams to gather requirements and translate them into ARIS model specifications. • Monitor and ensure data integrity within the ARIS repository, performing regular audits and updates as necessary. • Keep abreast of standard methodologies and emerging trends in business process management and ARIS tools. • Provide ongoing support and troubleshooting for ARIS users, resolving issues and optimizing tool performance.

• Design and define end-to-end solution architecture using the Skadina platform. • Ensure alignment between business requirements and technical solutions. • Develop architectural blueprints, integration designs, and technical standards. • Lead the design of integrations with internal and external systems through APIs and middleware. • Ensure compliance with security, scalability, and performance requirements. • Collaborate with business stakeholders, developers, and infrastructure teams. • Review and approve technical designs and implementation approaches. • Provide technical leadership and guidance throughout the project lifecycle. • Prepare and maintain architecture documentation and technical specifications.

• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans